Medical Office Assistant Jobs in Massachusetts
Medical office assistant jobs in Massachusetts concentrate in outpatient clinics, multi-specialty group practices, and large academic health systems, with demand ranging from entry-level front-desk roles to experienced clinical-administrative positions. Boston, Worcester, and Springfield account for the largest share of openings, with major employers such as Mass General Brigham, Beth Israel Lahey Health, and UMass Memorial Health maintaining consistent hiring across their networks. Scheduling and prior authorization, medical records management, and insurance billing are the most in-demand specialties across Massachusetts practices. Scan the live roles below and apply to whichever ones fit.
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The Recovery from Addictions Program (RAP) operated by the Department of Mental Health (DMH) is seeking a dynamic, self-motivated, and experienced individuals who will function as the Office Support Specialist (OSS) for the Health Information Services Department. The selected candidate’s main function will be the daily census, but will perform a variety of administrative functions including, but not limited to, answering phones; printing ID cards; auditing MHIS activity; analyzing inpatient and discharge medical records for compliance with RAP, Joint Commission, and DMH requirements; responding to requests for information in a timely manner; and providing back up support to OSS I for SLS (Safety Learning System - Datix) and OSS II in absence of both.
Please Note: The selected candidate will work 37.5 hours on 1st shift (8:00AM to 4:00PM) Monday through Friday. The days off are Sunday and Saturday.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
- Assists with medical record dept. functions including census reconciliation, MHIS data entry, record analysis, diagnosis coding and filing as needed.
- Analyzes discharged medical records at prescribed time intervals to assure that all RAP, Joint and DMH certification documentation requirements are met.
- Composes written communications to the professional staff and discipline chiefs to enlist cooperation in correction of documentation deficiencies; communicates face to face with professional staff.
- Compiles and disseminates statistical information concerning medical record deficiencies and completes special research projects for supervisor.
- Uses reference materials appropriately and efficiently to facilitate accuracy, clarity and completeness or reports.
- Verifies patient information for accuracy and completeness.
- Formats reports according to established guidelines.
- Uses designated equipment effectively, skillfully, and efficiently.
- Responds in a timely manner to requests for information.
- Applies knowledge of laws and regulations governing the release of confidential information and exercises sound judgment to assure that patients’ rights are protected – e.g., reviews request for proper authorization, assures that court orders are valid.
- Prioritizes work to assure that urgent requests are processed quickly.
- Composes letters to requestors explaining laws / regulations / requirements governing the release of information.
- Retrieves medical records; scans records for sensitive information requiring special authorization for release.
- Records and types minutes for various center wide committees.
- Assist with coverage for OSS II and OSS I.
- Assist in managing office supplies for the department.
- Will possess a working knowledge of patient rights (per 104 CMR 3.10 and Recovery from Addictions Program’s Manual as applicable) and will advocate for patients, especially for those who are to some degree, considered incapable of self-advocacy.
- Other duties as assigned by supervisor.
Required Qualifications:
- Ability to communicate effectively.
- Ability to use proper grammar, punctuation, and spelling.
- Knowledge of the English language, including spelling, word meaning and word usage.
- Ability to proofread material for grammatical, spelling, punctuation, and proper format.
- Ability to understand and apply the laws, regulations, and policies that apply to the release of confidential information.
- Ability to operate standard office equipment including computers, photocopiers, scanners, and fax machines.
- Knowledge of Microsoft Office Suite and software programs to support program.
- Ability to follow oral and written instructions.
- Ability to learn medical record coding systems.
- Ability to concentrate on detailed work in a noisy, crowded work environment (inpatient units).
- Ability to work independently, and in teams.
- Physical ability to file and retrieve records from satellite filing areas; must be able to lift and move 40 lbs.
- Ability to establish and maintain harmonious working relationships with all levels of program personnel.
Preferred Qualifications:
- Ability to perform a variety of job tasks simultaneously, and flexible to changing priorities and demands.
- Strong communications and interpersonal skills, with ability to provide clear information and reports.
- Solid workload organization and problem-solving skills; capacity to balance workload.
- Working knowledge of all Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Tableau software experience a plus.
About the Recovery from Addictions Program (RAP):
The Department of Mental Health (DMH) in collaboration with the Department of Public Health (DPH) Bureau of Substance Addiction Services operates a statewide Recovery from Addictions Program (RAP) for individuals civilly committed by the courts for substance use treatment for up to 90 days (“Section 35 commitment”).
The program model will provide acute detoxification and early clinical stabilization services as we help clients develop community-based linkages to outpatient supports and substance use disorder treatment providers. The individuals treated within this program will be linked upon discharge to a range of services within the DPH continuum of care for substance use conditions. RAP provides administrative, medical, clinical, and non-clinical services. Its mission to provide quality client-centered care and recovery-oriented treatment.
DMH Vision and Mission:
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.
Learn more: https://www.mass.gov/orgs/massachusetts-department-of-mental-health
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
ADA Reasonable Accommodation:
If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.
First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
Substitutions:
I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Educational substitutions will only be permitted for a maximum of two years of the required experience.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
The Recovery from Addictions Program (RAP) operated by the Department of Mental Health (DMH) is seeking a dynamic, self-motivated, and experienced individuals who will function as the Office Support Specialist (OSS) for the Health Information Services Department. The selected candidate’s main function will be the daily census, but will perform a variety of administrative functions including, but not limited to, answering phones; printing ID cards; auditing MHIS activity; analyzing inpatient and discharge medical records for compliance with RAP, Joint Commission, and DMH requirements; responding to requests for information in a timely manner; and providing back up support to OSS I for SLS (Safety Learning System - Datix) and OSS II in absence of both.
Please Note: The selected candidate will work 37.5 hours on 1st shift (8:00AM to 4:00PM) Monday through Friday. The days off are Sunday and Saturday.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
- Assists with medical record dept. functions including census reconciliation, MHIS data entry, record analysis, diagnosis coding and filing as needed.
- Analyzes discharged medical records at prescribed time intervals to assure that all RAP, Joint and DMH certification documentation requirements are met.
- Composes written communications to the professional staff and discipline chiefs to enlist cooperation in correction of documentation deficiencies; communicates face to face with professional staff.
- Compiles and disseminates statistical information concerning medical record deficiencies and completes special research projects for supervisor.
- Uses reference materials appropriately and efficiently to facilitate accuracy, clarity and completeness or reports.
- Verifies patient information for accuracy and completeness.
- Formats reports according to established guidelines.
- Uses designated equipment effectively, skillfully, and efficiently.
- Responds in a timely manner to requests for information.
- Applies knowledge of laws and regulations governing the release of confidential information and exercises sound judgment to assure that patients’ rights are protected – e.g., reviews request for proper authorization, assures that court orders are valid.
- Prioritizes work to assure that urgent requests are processed quickly.
- Composes letters to requestors explaining laws / regulations / requirements governing the release of information.
- Retrieves medical records; scans records for sensitive information requiring special authorization for release.
- Records and types minutes for various center wide committees.
- Assist with coverage for OSS II and OSS I.
- Assist in managing office supplies for the department.
- Will possess a working knowledge of patient rights (per 104 CMR 3.10 and Recovery from Addictions Program’s Manual as applicable) and will advocate for patients, especially for those who are to some degree, considered incapable of self-advocacy.
- Other duties as assigned by supervisor.
Required Qualifications:
- Ability to communicate effectively.
- Ability to use proper grammar, punctuation, and spelling.
- Knowledge of the English language, including spelling, word meaning and word usage.
- Ability to proofread material for grammatical, spelling, punctuation, and proper format.
- Ability to understand and apply the laws, regulations, and policies that apply to the release of confidential information.
- Ability to operate standard office equipment including computers, photocopiers, scanners, and fax machines.
- Knowledge of Microsoft Office Suite and software programs to support program.
- Ability to follow oral and written instructions.
- Ability to learn medical record coding systems.
- Ability to concentrate on detailed work in a noisy, crowded work environment (inpatient units).
- Ability to work independently, and in teams.
- Physical ability to file and retrieve records from satellite filing areas; must be able to lift and move 40 lbs.
- Ability to establish and maintain harmonious working relationships with all levels of program personnel.
Preferred Qualifications:
- Ability to perform a variety of job tasks simultaneously, and flexible to changing priorities and demands.
- Strong communications and interpersonal skills, with ability to provide clear information and reports.
- Solid workload organization and problem-solving skills; capacity to balance workload.
- Working knowledge of all Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Tableau software experience a plus.
About the Recovery from Addictions Program (RAP):
The Department of Mental Health (DMH) in collaboration with the Department of Public Health (DPH) Bureau of Substance Addiction Services operates a statewide Recovery from Addictions Program (RAP) for individuals civilly committed by the courts for substance use treatment for up to 90 days (“Section 35 commitment”).
The program model will provide acute detoxification and early clinical stabilization services as we help clients develop community-based linkages to outpatient supports and substance use disorder treatment providers. The individuals treated within this program will be linked upon discharge to a range of services within the DPH continuum of care for substance use conditions. RAP provides administrative, medical, clinical, and non-clinical services. Its mission to provide quality client-centered care and recovery-oriented treatment.
DMH Vision and Mission:
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.
Learn more: https://www.mass.gov/orgs/massachusetts-department-of-mental-health
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
ADA Reasonable Accommodation:
If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.
First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
Substitutions:
I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Educational substitutions will only be permitted for a maximum of two years of the required experience.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
See All 19 Medical Office Assistant Jobs in Massachusetts
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Find Medical Office Assistant JobsMedical Office Assistant Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Medical Office Assistant Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Massachusetts Employers Look For
The qualifications that appear most often in medical office assistant jobs across Massachusetts.
- High school diploma or equivalent required, with a certificate in medical assisting preferred by most Massachusetts employers
- Proficiency with electronic health record systems, including Epic, which is widely used across Massachusetts health networks
- Knowledge of medical terminology, CPT and ICD-10 coding, and insurance verification processes
- Strong patient-facing communication skills for scheduling, check-in, and front-desk coordination in a clinical setting
- Experience with prior authorization workflows and familiarity with Massachusetts payer networks such as Blue Cross Blue Shield of Massachusetts
- Basic clinical support skills, including vital signs measurement and phlebotomy, increasingly requested in Massachusetts ambulatory care settings
Medical Office Assistant Jobs in Massachusetts: Frequently Asked Questions
How do you become a medical office assistant in Massachusetts?
Massachusetts does not require a state-issued license to work as a medical office assistant, but most employers prefer candidates who have completed an accredited medical assisting certificate or associate degree program. Earning a national credential such as the Certified Medical Assistant credential through the American Association of Medical Assistants strengthens your application considerably with Massachusetts health systems. Community colleges such as Bunker Hill, Quinsigamond, and Bristol offer accredited programs that align with the hiring expectations of Massachusetts employers.
Which companies hire medical office assistants in Massachusetts?
Employers hiring medical office assistants in Massachusetts right now include Beth Israel Lahey Health, Emerson Hospital, and Heywood Medical, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense network of academic medical centers, community health centers, and large physician group practices means openings appear consistently across both urban and suburban locations throughout the state.
Which Massachusetts cities have the most medical office assistant jobs?
Gardner, Concord, and Brockton lead Massachusetts for medical office assistant openings, driven by the concentration of academic health systems, large specialty group practices, and community health centers anchored in those metro areas. Smaller cities such as Springfield and Lowell also generate steady demand because regional hospital networks and Federally Qualified Health Centers in those communities maintain ongoing front-desk and clinical-administrative staffing needs.
Are there remote medical office assistant jobs in Massachusetts?
Yes, but they're rare. About 17% of medical office assistant openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting the largely in-person nature of clinical-administrative work. The tasks most likely to shift to remote arrangements are medical billing, prior authorization review, and insurance follow-up, rather than patient-facing scheduling or check-in duties that require an on-site presence.
How can I get hired as a medical office assistant in Massachusetts with little or no experience?
The most realistic entry path is completing a short-term medical assisting certificate program and applying to community health centers, which tend to offer on-the-job training for candidates with limited backgrounds. Mass General Brigham and Beth Israel Lahey Health both post entry-level clinical coordinator and patient services representative roles that function as structured on-ramps for new graduates. Lateral moves from roles such as patient registration specialist or medical receptionist are a common bridge, and holding a Certified Medical Assistant credential, even without prior work history, gives Massachusetts applicants a meaningful edge.
Where can I find and apply to medical office assistant jobs in Massachusetts?
You can find and apply to medical office assistant jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your location, experience level, and preferred practice setting, then apply directly to the ones that fit.
See All 19 Medical Office Assistant Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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