Operations Director Jobs in Dallas, TX

Chief Operating Officer (COO) – Hands-On Business Operator

Location: Dallas, TX
Job Type: Full-Time | On-Site
Compensation: $110,000–$130,000 Base Salary + Performance Bonus

About the Opportunity

We are an established, multi-million-dollar event supply, retail, e-commerce, and distribution company seeking an experienced Chief Operating Officer (COO) to take ownership of the day-to-day operation of the business.

We are looking for a hands-on operator, not a passive executive.

The right person will lead the management team, own the P&L, improve profitability, strengthen sales and operations, implement systems, leverage AI and automation, and build an organization that can operate successfully without constant owner involvement.

You will report directly to ownership and have significant authority and accountability across the company.

Your mission: Run the business. Build the team. Improve the systems. Drive profit.

Key ResponsibilitiesP&L & Financial Performance

• Own company P&L performance
• Drive revenue, gross profit, and operating profit
• Manage labor and operating expenses
• Develop budgets and forecasts
• Review weekly and monthly financial performance
• Identify margin improvement and cost-saving opportunities
• Hold department leaders accountable to financial targets

Leadership & Accountability

• Lead and manage department managers and key leaders
• Establish clear KPIs and performance expectations
• Recruit, develop, and retain high-performing employees
• Coach managers and build stronger leadership throughout the organization
• Address underperformance quickly and professionally
• Conduct weekly leadership and performance meetings
• Build a culture of accountability, urgency, and continuous improvement

Sales & Customer Experience

• Oversee sales-team performance
• Improve conversion rates and sales productivity
• Strengthen lead management and follow-up processes
• Monitor sales KPIs and accountability
• Identify new revenue and growth opportunities
• Improve overall customer experience
• Resolve major customer escalations

Operations, Inventory & Logistics

• Oversee daily business operations
• Improve warehouse and fulfillment performance
• Maintain inventory accuracy and reduce shrink
• Improve purchasing and inventory planning
• Oversee shipping and logistics performance
• Strengthen quality-control processes
• Identify operational bottlenecks and implement solutions
• Build and maintain effective SOPs
• Continuously improve efficiency across the organization

AI, AUTOMATION & TECHNOLOGY

We believe AI and automation will play a major role in building the next generation of efficient companies.

The COO will be expected to actively identify and implement opportunities to use AI, software, and automation to increase revenue, reduce costs, improve productivity, and eliminate unnecessary manual work.

This may include:

• Sales and lead-follow-up automation
• CRM optimization
• Automated reporting and KPI dashboards
• Inventory and purchasing technology
• Customer-service automation
• Administrative workflow automation
• Employee productivity tools
• AI-assisted analysis and decision-making

You do not need to be a programmer.

You do need to understand how technology can solve business problems and be capable of leading implementation from idea through execution.

Candidates who have successfully implemented AI, automation, ERP, CRM, or other technology that produced measurable business results will receive strong consideration.

Building a Scalable Company

We are not looking for someone to simply maintain the existing business.

We want someone who can professionalize, systemize, improve, and scale the organization.

A major objective of this role is creating the management structure, processes, reporting, accountability, and systems necessary for the company to operate successfully without depending on ownership for everyday decisions.

Exit Experience Is a Major Plus

Experience building, scaling, professionalizing, acquiring, selling, or preparing a company for acquisition or exit is highly desirable.

We are especially interested in candidates who understand what makes a privately held company valuable, transferable, and less dependent on its owner.

Qualifications

• 5+ years of senior operational leadership experience
• Previous experience as a COO, General Manager, VP of Operations, Director of Operations, Regional Manager, Business Unit Leader, or similar position
• Meaningful P&L responsibility
• Experience managing managers and department leaders
• Experience operating a multi-million-dollar company or business unit
• Strong understanding of financial statements, margins, labor, expenses, and KPIs
• Demonstrated ability to improve profitability and operational performance
• Strong leadership and decision-making skills
• Experience building SOPs, systems, and accountability structures
• Ability to operate independently and solve problems without constant owner direction

Experience in retail, distribution, warehouse operations, e-commerce, furniture, equipment, event supply, building materials, or another inventory-heavy business is a plus.

Compensation

Base Salary: $110,000–$130,000 per year, depending on experience

Plus Performance Bonus

The performance bonus will be tied primarily to company profitability and operational performance.

We believe exceptional operators who create exceptional results should have the opportunity to earn exceptional compensation.

What Success Looks Like

Within this role, success means building an organization where:

• Managers effectively manage their departments
• Employees understand expectations and are held accountable
• KPIs and financial results drive decisions
• Sales and operational performance continuously improve
• AI and automation eliminate unnecessary manual work
• Problems are solved without waiting for ownership
• Profitability improves
• The company can successfully operate without daily owner involvement

Application Questions

Please answer the following questions with your application:

• What is the largest company or business unit you have personally operated by annual revenue?
• How many employees and managers were under your leadership?
• Describe the level of P&L responsibility you had.
• Give an example of a measurable improvement in revenue, gross margin, operating profit, labor efficiency, or operational performance that you personally led.
• Have you ever helped build, scale, professionalize, prepare, sell, or transition a company through an acquisition or exit? If yes, describe your involvement and the outcome.
• Tell us about an AI, automation, ERP, CRM, software, or technology implementation you personally led. What problem did it solve, and what measurable result did it produce?
• Give an example of a difficult business or personnel decision you made that ultimately improved the organization.
• Why are you interested in taking responsibility for running an entrepreneurial, owner-led company?

Who Should Apply

If you have successfully operated a multi-million-dollar business, understand the numbers, know how to lead people, embrace technology, and want the opportunity to take real ownership of business results, we want to hear from you.

This is an opportunity to run, improve, and help build the next stage of an established company.

Pay: $75,000.00 - $125,000.00 per year

Benefits:

• Flexible schedule

Work Location: In person