Patient Representative Jobs in Illinois
Patient Representative jobs in Illinois are in steady demand, concentrated in hospital systems, academic medical centers, and managed care organizations across Chicago, Peoria, and Rockford. Major employers with deep Illinois footprints include Northwestern Medicine, AMITA Health, and OSF HealthCare, all of which maintain dedicated patient advocacy teams. The most consistently posted specialties are billing resolution, care coordination support, and patient grievance management. See the openings below and apply to the ones that match your experience.
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Showing 4 of 142+ Patient Representative jobs
Job Title
Patient Services Inbound RepresentativeJob Description
Patient Services Inbound Representative (Chicago, IL)
Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.
Your role:
- Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
- Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution
- Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.
- Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting. Following training, you will enter a 4-week ramp-up period, working Tuesday-Saturday from 12:00pm to 8:30pm CST with a holiday rotation.
You're the right fit if:
- You have a high school diploma or vocational education or a General Education Diploma (GED).
- You’ve acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.
- Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . You are an excellent communicator with meticulous attention to detail and a commitment to delivering high‑quality work, bringing a collaborative mindset and the ability to thrive in a dynamic, fast‑paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose. Learn more about our culture.
Philips Transparency Details
The pay range for this position in Chicago, IL is $19.00-$29.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Chicago, IL.
#ConnectedCare
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Job Title
Patient Services Inbound RepresentativeJob Description
Patient Services Inbound Representative (Chicago, IL)
Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.
Your role:
- Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
- Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution
- Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.
- Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting. Following training, you will enter a 4-week ramp-up period, working Tuesday-Saturday from 12:00pm to 8:30pm CST with a holiday rotation.
You're the right fit if:
- You have a high school diploma or vocational education or a General Education Diploma (GED).
- You’ve acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.
- Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . You are an excellent communicator with meticulous attention to detail and a commitment to delivering high‑quality work, bringing a collaborative mindset and the ability to thrive in a dynamic, fast‑paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose. Learn more about our culture.
Philips Transparency Details
The pay range for this position in Chicago, IL is $19.00-$29.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Chicago, IL.
#ConnectedCare
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
See All 142+ Patient Representative Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Patient Representative JobsPatient Representative Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Patient Representative Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
- Duly Health and Care20
- Endeavor Health17
- Northwestern Medicine10
- Advocate Aurora Health8
- Carle Health7
Top Industries Hiring
- Healthcare & Medical Services
What Illinois Employers Look For
The qualifications that appear most often in patient representative jobs across Illinois.
- High school diploma or associate degree in healthcare administration or a related field
- One or more years of patient-facing experience in a clinical or administrative healthcare setting
- Working knowledge of medical billing, insurance verification, or HIPAA compliance
- Strong verbal and written communication skills for resolving patient concerns and inquiries
- Proficiency with electronic health record systems such as Epic or Cerner
- Ability to de-escalate conflicts and advocate effectively for patients and families
Patient Representative Jobs in Illinois: Frequently Asked Questions
How do you become a patient representative in Illinois?
Illinois does not require a state-issued license specifically for patient representatives, so entry is credential-driven rather than licensed. Most Illinois employers expect at minimum a high school diploma, with a preference for an associate or bachelor's degree in health services administration, social work, or communications. Earning the Patient Advocate Certification through the Patient Advocate Certification Board strengthens applications at larger systems like University of Illinois Health or Advocate Aurora Health.
Which companies hire patient representatives in Illinois?
Illinois patient representative roles are posted by Duly Health and Care, Endeavor Health, and Northwestern Medicine and others right now, based on current listings on Migrate Mate as of October 2026. Illinois's dense concentration of large integrated health systems and academic medical centers means openings appear consistently throughout the year rather than in seasonal bursts.
Which Illinois cities have the most patient representative jobs?
Chicago, Warrenville, and Naperville post the most patient representative openings in Illinois. Chicago dominates because it anchors several major health system headquarters and dozens of hospital campuses, while Peoria and Rockford draw volume from their roles as regional medical hubs for central and northern Illinois communities served by OSF HealthCare and Mercyhealth respectively.
Are there remote patient representative jobs in Illinois?
Yes, though they remain a smaller share of total openings because much of the role involves in-person patient interaction and on-site coordination with clinical staff. About 42% of patient representative openings tied to Illinois are remote or hybrid as of October 2026, concentrated in billing dispute resolution, insurance authorization follow-up, and phone-based advocacy functions that translate well to a home-office setting.
How can I get hired as a patient representative in Illinois with little or no experience?
The most realistic entry path is a lateral move from a front-desk, medical billing, or call-center role inside an Illinois hospital or clinic. Northwestern Medicine, Advocate Aurora Health, and Sinai Chicago regularly post entry-level patient access and guest services positions that feed into patient representative tracks. A HIPAA compliance course and a Medical Terminology certificate from a community college like Triton or Oakton signal readiness to hiring managers and can offset a thin clinical background.
Where can I find and apply to patient representative jobs in Illinois?
You can find and apply to patient representative jobs in Illinois on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 142+ Patient Representative Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Patient Representative Jobs