Patient Representative Jobs in Virginia
Patient Representative jobs in Virginia concentrate in health system patient services, insurance navigation, and hospital billing advocacy, with demand at every level from entry-level customer service roles to senior case resolution specialists. Most hiring clusters in Northern Virginia, Richmond, and Hampton Roads, where large systems like Inova Health, VCU Health, and Sentara Healthcare maintain substantial patient access and advocacy departments. The most in-demand specialties are insurance authorization, patient billing dispute resolution, and care coordination liaison work. Scan the live roles below and apply to whichever ones fit.
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Showing 3 of 109+ Patient Representative jobs
Employment Status:
Full time
Shift:
Night (United States of America)
Facility:
1906 Belleview Ave SE - Roanoke
Requisition Number:
R162160 Patient Representative - Nights (Open)
How You’ll Help Transform Healthcare:
The Patient Liaison supports patients and families by facilitating communication, coordinating resources, and enhancing the overall patient experience. This role serves as a key resource within the hospital, addressing concerns, resolving issues, and connecting patients to appropriate services.
The Patient Representative
- Works collaboratively with medical staff to support optimal patient care plans and outcomes.
- Serves as a liaison between patients, families, and healthcare teams to promote communication and understanding.
- Advocates for patients and families by identifying needs and coordinating appropriate services and resources.
- Identifies, assesses, and responds to patient and family questions, concerns, complaints, and grievances.
- Facilitates resolution of complex or sensitive situations involving patients, families, and staff.
- Provides emotional support to patients and families during crisis situations.
- Monitors patient flow when working in the Emergency Department and assists in reducing “left without being seen” (LWBS) rates.
- Supports patient placement, including movement from waiting areas and discharge lounge coordination.
- Connects patients with available community resources.
- Works with insurance agencies to assist with patient transportation.
- Collaborates with interdisciplinary teams including Risk Management, Pastoral Care, and community partners.
- Assists with public-facing activities such as education, outreach, and special programs to enhance patient experience.
- Participates in initiatives to improve patient satisfaction and service excellence.
- Administers and supports patient experience surveys and feedback processes.
- Serves as a resource regarding patient rights and responsibilities, hospital policies and procedures, advance directives, and organ donation.
- Maintains compliance with HIPAA and confidentiality standards in all interactions.
- Assists with front-line communication including answering phones and supporting patient inquiries.
- Promotes a professional, patient-centered environment focused on quality care and service excellence.
- Enhances professional development through participation in education and training opportunities.
What We Require:
Education: Bachelor's degree required or 4 years of relevant experience in lieu of degree.
Experience: Minimum of 1 year of experience working with the public is required.
Licensure, Certification, and/or Registration: None required.
Other Minimum Qualifications: Strong interpersonal, communication, and conflict resolution skills. Ability to work in a fast-paced environment and manage multiple priorities. Knowledge of community resources and patient support services preferred. Demonstrated ability to maintain confidentiality.
This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Compensation Range:
$17.39 - $24.35
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
Recruiter:
REBECCA MINOR
Recruiter Email:
rminor@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies
Benefits, Pay and Well-being at Carilion Clinic
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Personify Health
- Discounts on childcare
- Continued education and training
Employment Status:
Full time
Shift:
Night (United States of America)
Facility:
1906 Belleview Ave SE - Roanoke
Requisition Number:
R162160 Patient Representative - Nights (Open)
How You’ll Help Transform Healthcare:
The Patient Liaison supports patients and families by facilitating communication, coordinating resources, and enhancing the overall patient experience. This role serves as a key resource within the hospital, addressing concerns, resolving issues, and connecting patients to appropriate services.
The Patient Representative
- Works collaboratively with medical staff to support optimal patient care plans and outcomes.
- Serves as a liaison between patients, families, and healthcare teams to promote communication and understanding.
- Advocates for patients and families by identifying needs and coordinating appropriate services and resources.
- Identifies, assesses, and responds to patient and family questions, concerns, complaints, and grievances.
- Facilitates resolution of complex or sensitive situations involving patients, families, and staff.
- Provides emotional support to patients and families during crisis situations.
- Monitors patient flow when working in the Emergency Department and assists in reducing “left without being seen” (LWBS) rates.
- Supports patient placement, including movement from waiting areas and discharge lounge coordination.
- Connects patients with available community resources.
- Works with insurance agencies to assist with patient transportation.
- Collaborates with interdisciplinary teams including Risk Management, Pastoral Care, and community partners.
- Assists with public-facing activities such as education, outreach, and special programs to enhance patient experience.
- Participates in initiatives to improve patient satisfaction and service excellence.
- Administers and supports patient experience surveys and feedback processes.
- Serves as a resource regarding patient rights and responsibilities, hospital policies and procedures, advance directives, and organ donation.
- Maintains compliance with HIPAA and confidentiality standards in all interactions.
- Assists with front-line communication including answering phones and supporting patient inquiries.
- Promotes a professional, patient-centered environment focused on quality care and service excellence.
- Enhances professional development through participation in education and training opportunities.
What We Require:
Education: Bachelor's degree required or 4 years of relevant experience in lieu of degree.
Experience: Minimum of 1 year of experience working with the public is required.
Licensure, Certification, and/or Registration: None required.
Other Minimum Qualifications: Strong interpersonal, communication, and conflict resolution skills. Ability to work in a fast-paced environment and manage multiple priorities. Knowledge of community resources and patient support services preferred. Demonstrated ability to maintain confidentiality.
This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Compensation Range:
$17.39 - $24.35
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
Recruiter:
REBECCA MINOR
Recruiter Email:
rminor@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies
Benefits, Pay and Well-being at Carilion Clinic
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Personify Health
- Discounts on childcare
- Continued education and training
See All 109+ Patient Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Patient Representative JobsPatient Representative Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Patient Representative Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- VHC Health16
- Patient First11
- Sentara9
- Med-Metrix5
- Bon Secours5
Top Industries Hiring
- Healthcare & Medical Services
What Virginia Employers Look For
The qualifications that appear most often in patient representative jobs across Virginia.
- High school diploma or associate degree with two or more years of healthcare customer service experience
- Demonstrated knowledge of medical billing codes, insurance verification, and claims processes
- Strong written and verbal communication skills for patient-facing and cross-departmental interaction
- Proficiency with electronic health record systems such as Epic or Cerner
- Ability to navigate HIPAA compliance requirements and maintain strict patient confidentiality
- Experience de-escalating patient or family concerns in high-volume clinical or administrative environments
Patient Representative Jobs in Virginia: Frequently Asked Questions
How do you become a patient representative in Virginia?
Virginia does not require a state-issued license to work as a patient representative, so the path runs through education and employer credentialing. Most Virginia health systems expect at least a high school diploma, though an associate or bachelor's degree in health administration or a related field strengthens applications significantly. Earning a National Association of Healthcare Access Management certification is recognized by major Virginia employers as a practical credential that demonstrates competency in patient access and advocacy.
Which companies hire patient representatives in Virginia?
Virginia patient representative roles are posted by VHC Health, Patient First, and Sentara and others right now, based on current listings on Migrate Mate as of August 2026. Virginia's dense concentration of large integrated health systems, federal health facilities, and regional hospital networks means consistent openings across the state throughout the year.
Which Virginia cities have the most patient representative jobs?
Arlington, Newport News, and Richmond have the most patient representative openings in Virginia right now. Northern Virginia's proximity to major federal health programs and large integrated systems drives volume there, while Richmond's concentration of VCU Health and regional hospital campuses anchors the central market, and Hampton Roads' cluster of Sentara facilities sustains steady demand along the coast.
Are there remote patient representative jobs in Virginia?
Yes, and more than many clinical roles, since patient representative work is largely phone-based, documentation-driven, and administrative by nature. About 40% of patient representative openings tied to Virginia are remote or hybrid as of August 2026, reflecting how well the role translates to distributed environments. Insurance authorization, billing dispute resolution, and care navigation coordination are the functions most frequently offered remotely by Virginia employers.
How can I get hired as a patient representative in Virginia with little or no experience?
The most realistic entry point is a patient access representative or patient services coordinator role at a Virginia hospital or outpatient clinic, which typically requires only a high school diploma and strong communication skills. Large Virginia systems like Inova, Sentara, and Bon Secours Mercy Health run structured new-hire onboarding cohorts that train candidates on Epic, insurance verification, and HIPAA compliance from day one. Lateral moves from medical receptionist, call center, or billing specialist roles are common and well-regarded by Virginia hiring managers.
Where can I find and apply to patient representative jobs in Virginia?
You can find and apply to patient representative jobs in Virginia on Migrate Mate, which lists current Virginia openings across health systems, outpatient centers, and administrative offices throughout the state. Search the listings, find the roles that match your experience level and preferred location, and apply directly to the ones that fit.
See All 109+ Patient Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Patient Representative Jobs