Patient Representative Jobs in Florida
Patient Representative jobs in Florida are open across Miami, Doral, and North Miami and other Florida metros, with employers like University of Miami, Memorial Healthcare System, and Mount Sinai Medical Center hiring at every experience level. Find a role that fits below and apply directly.
Find Patient Representative JobsOverview
Showing 5 of 89+ Patient Representative jobs
INTRODUCTION
As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
DEPARTMENT:
JOB DESCRIPTION SUMMARY:
MUST BE BILUNGUAL IN ENGLISH AND SPANISH
Hybrid opportunity to work from home after 6 months working at the hospital on Miami Beach.
Base salary PLUS new monthly and quarterly incentive program!
8:30AM - 5 PM, Monday to Friday
The Patient Representative supports patients by efficiently handling incoming calls, scheduling appointments accurately, and following established call flow and workflow processes. This role provides professional, empathetic service, utilizes call center and scheduling systems effectively, and ensures proper documentation, notes, and message handling. The representative adheres to schedule expectations, demonstrates strong communication and customer service skills, and follows escalation procedures when needed to support a positive patient experience.
POSITION RESPONSIBILITIES
- CALL FLOW - Can follow prescribed call flow for routine scheduling calls.
- PATIENT INTERACTIONS - Consistently demonstrates proper etiquette when receiving, transferring, or placing calls on hold.
- PATIENT EXPERIENCE (Empathy) - Has completed empathy training and understands the importance of this skill.
- SCHEDULING EXPERTISE - Demonstrates basic facility with the technology systems in making appointments.
- PROCESS COMPLIANCE - Consistently demonstrates compliance with workflow processes such as wrap codes, CRM, notes, and messages.
- APPOINTMENT ACCURACY - For a majority of appointments, is able to make appointments with the right physician within the right timeframe.
- ESCALATIONS - Demonstrates understanding of the escalation process for appointments.
- QUALITY ASSURANCE - Accepts quality assurance feedback and understands improvement opportunities.
- PROFESSIONALISM - Always acts professionally.
- SCHEDULE ADHERANCE - Adheres to schedule and is very reliable with attendance.
QUALIFICATIONS
Education
- High School diploma
Experience
- MUST BE BILUNGUAL IN ENGLISH AND SPANISH
- 1 year of experience in Contact Center or similar role.
- Some knowledge of medical terminology or healthcare operations desired.
- Excellent communications skills. Adept at computer software including office automation tools.
- Track record of outstanding customer service
BENEFITS:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions and more!
Degree Requirements:
High School Diploma (Required)
Certification:
INTRODUCTION
As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
DEPARTMENT:
JOB DESCRIPTION SUMMARY:
MUST BE BILUNGUAL IN ENGLISH AND SPANISH
Hybrid opportunity to work from home after 6 months working at the hospital on Miami Beach.
Base salary PLUS new monthly and quarterly incentive program!
8:30AM - 5 PM, Monday to Friday
The Patient Representative supports patients by efficiently handling incoming calls, scheduling appointments accurately, and following established call flow and workflow processes. This role provides professional, empathetic service, utilizes call center and scheduling systems effectively, and ensures proper documentation, notes, and message handling. The representative adheres to schedule expectations, demonstrates strong communication and customer service skills, and follows escalation procedures when needed to support a positive patient experience.
POSITION RESPONSIBILITIES
- CALL FLOW - Can follow prescribed call flow for routine scheduling calls.
- PATIENT INTERACTIONS - Consistently demonstrates proper etiquette when receiving, transferring, or placing calls on hold.
- PATIENT EXPERIENCE (Empathy) - Has completed empathy training and understands the importance of this skill.
- SCHEDULING EXPERTISE - Demonstrates basic facility with the technology systems in making appointments.
- PROCESS COMPLIANCE - Consistently demonstrates compliance with workflow processes such as wrap codes, CRM, notes, and messages.
- APPOINTMENT ACCURACY - For a majority of appointments, is able to make appointments with the right physician within the right timeframe.
- ESCALATIONS - Demonstrates understanding of the escalation process for appointments.
- QUALITY ASSURANCE - Accepts quality assurance feedback and understands improvement opportunities.
- PROFESSIONALISM - Always acts professionally.
- SCHEDULE ADHERANCE - Adheres to schedule and is very reliable with attendance.
QUALIFICATIONS
Education
- High School diploma
Experience
- MUST BE BILUNGUAL IN ENGLISH AND SPANISH
- 1 year of experience in Contact Center or similar role.
- Some knowledge of medical terminology or healthcare operations desired.
- Excellent communications skills. Adept at computer software including office automation tools.
- Track record of outstanding customer service
BENEFITS:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions and more!
Degree Requirements:
High School Diploma (Required)
Certification:
See All 89 Patient Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Patient Representative JobsPatient Representative Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Patient Representative Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
- University of Miami47
- Memorial Healthcare System8
- Mount Sinai Medical Center5
- Portage Hospital5
- R1 RCM5
Top Industries Hiring
- Education51
- Healthcare & Medical Services24
- Technology & Software6
- Insurance3
- Consulting & Professional Services1
What Florida Employers Look For
The qualifications that appear most often in patient representative jobs across Florida.
- High school diploma or associate degree in healthcare administration or a related field
- Experience with electronic health record systems such as Epic or Cerner
- Knowledge of HIPAA regulations and patient privacy requirements
- Strong verbal communication and active listening skills in a clinical or customer-facing setting
- Ability to navigate insurance verification, billing inquiries, or prior authorization processes
- Bilingual proficiency, particularly in Spanish, is frequently preferred for patient-facing roles
Patient Representative Jobs in Florida: Frequently Asked Questions
How many patient representative jobs are there in Florida?
There are 89+ patient representative openings in Florida on Migrate Mate as of June 2026, with the most roles in Miami, Doral, and North Miami. New positions post regularly as employers across Florida hire.
Which Florida cities have the most patient representative jobs?
Miami, Doral, and North Miami have the most patient representative openings in Florida right now, with additional roles spread across smaller metros statewide.
Which companies hire patient representatives in Florida?
Employers hiring patient representatives in Florida include University of Miami, Memorial Healthcare System, and Mount Sinai Medical Center, based on current listings on Migrate Mate as of June 2026.
Are there remote patient representative jobs in Florida?
Yes. About 3% of patient representative openings tied to Florida are remote or hybrid as of June 2026. The rest are on-site roles based in Florida metros.
How do I apply for patient representative jobs in Florida?
You can apply to patient representative jobs in Florida directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Florida location, then apply to each one that fits.
See All 89 Patient Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Patient Representative Jobs