Patient Service Specialist Jobs in Illinois
Patient Service Specialist jobs in Illinois are among the more active markets in the Midwest, with consistent demand concentrated in hospital systems, outpatient clinics, and large physician group practices that anchor communities from the suburbs to the city. Chicago drives the largest share of openings, with secondary hiring activity in Rockford and Springfield, and major employers like Northwestern Medicine, Advocate Health Care, and the University of Illinois Health regularly filling these roles. Scheduling coordination, insurance verification, and front-desk patient intake are the most in-demand specialties across Illinois listings. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 11+ Patient Service Specialist jobs
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
- Greet patients and visitors
- Communicate wait times to patients and direct them accordingly
- Obtain authorization, as needed, to process patients for services
- Check in patients using appropriate patient management system
- Explain all required forms to patients and ensure proper completion of all paperwork
- Answer incoming telephone lines and direct the caller accordingly
- Contact patients regarding appointment reminders, rescheduling, or cancellations.
- Check out patients in appropriate patient management system and distribute records
- File paperwork, medical records, and correspondence
- Maintain inventory of office supplies and printed forms
- Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings
- Participate in initial and ongoing training as required
- Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
- Assist Center Operations Director or other leader in managing daily administrative functions
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Use employer reporting tool to scan and distribute employer results and paperwork
- Review clinician transcriptions and enter applicable charges via internal charge entry system.
- Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
Job-Related Experience
- 6 months to 1 year
- Working knowledge of state-specific occupational medicine requirements preferred
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Demonstrated effective communication and interaction with employers, patients, providers, and other employees
- Demonstrated ability to maintain working relationship with all levels of employees
- Demonstrated excellent customer service skills
- Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
- Ability to perform all aspects of front office operations
- Drive to achieve or exceed established service standards
Additional Data:
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
-
External candidates: submit your application on concentra.com/careers
- Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
- Center Achievement Bonuses
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
- Greet patients and visitors
- Communicate wait times to patients and direct them accordingly
- Obtain authorization, as needed, to process patients for services
- Check in patients using appropriate patient management system
- Explain all required forms to patients and ensure proper completion of all paperwork
- Answer incoming telephone lines and direct the caller accordingly
- Contact patients regarding appointment reminders, rescheduling, or cancellations.
- Check out patients in appropriate patient management system and distribute records
- File paperwork, medical records, and correspondence
- Maintain inventory of office supplies and printed forms
- Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings
- Participate in initial and ongoing training as required
- Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
- Assist Center Operations Director or other leader in managing daily administrative functions
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Use employer reporting tool to scan and distribute employer results and paperwork
- Review clinician transcriptions and enter applicable charges via internal charge entry system.
- Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
Job-Related Experience
- 6 months to 1 year
- Working knowledge of state-specific occupational medicine requirements preferred
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Demonstrated effective communication and interaction with employers, patients, providers, and other employees
- Demonstrated ability to maintain working relationship with all levels of employees
- Demonstrated excellent customer service skills
- Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
- Ability to perform all aspects of front office operations
- Drive to achieve or exceed established service standards
Additional Data:
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
-
External candidates: submit your application on concentra.com/careers
- Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
- Center Achievement Bonuses
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
See All 11 Patient Service Specialist Jobs in Illinois
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Find JobsPatient Service Specialist Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Patient Service Specialist Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Illinois Employers Look For
The qualifications that appear most often in patient service specialist jobs across Illinois.
- High school diploma or GED required by most Illinois healthcare employers
- One or more years of patient registration or medical front-office experience preferred
- Working knowledge of electronic health record systems such as Epic or Cerner
- Demonstrated ability to verify insurance eligibility and process prior authorizations
- Strong written and verbal communication skills for patient-facing and clinical team interactions
- Familiarity with HIPAA privacy standards and Illinois healthcare compliance expectations
Patient Service Specialist Jobs in Illinois: Frequently Asked Questions
How do you become a patient service specialist in Illinois?
Most Illinois employers hire patient service specialists with a high school diploma or equivalent and some front-office or customer service experience. No state-issued license is required for the role in Illinois, but completing a medical administrative assistant certificate program through an Illinois community college or vocational school strengthens applications. Familiarity with Epic or Cerner and a working knowledge of insurance verification are the practical skills Illinois hiring managers screen for most consistently.
Which companies hire patient service specialists in Illinois?
Companies currently hiring patient service specialists in Illinois include Concentra, RUSH Physical Therapy, and Select Medical, per current listings on Migrate Mate as of August 2026. Illinois's concentration of large integrated health systems and academic medical centers means hiring tends to cluster around established regional employers with high patient volumes and multiple facilities.
Which Illinois cities have the most patient service specialist jobs?
The cities with the most patient service specialist openings in Illinois are Chicago, Sandwich, and La Grange. Chicago leads because of its density of hospital campuses, specialty clinics, and large physician groups, while Rockford and Springfield generate consistent openings through their regional medical centers and state-government-affiliated health facilities that serve surrounding communities.
Are there remote patient service specialist jobs in Illinois?
Yes, but they're limited. Patient service specialist work is largely on-site because it involves greeting patients, managing check-in, and coordinating directly with clinical staff in real time. About 0% of patient service specialist openings tied to Illinois are remote or hybrid as of August 2026, and those positions tend to focus on phone-based scheduling, insurance pre-authorization, or medical records review rather than front-desk intake.
How can I get hired as a patient service specialist in Illinois with little or no experience?
The most realistic entry path is applying to patient access representative or medical receptionist openings at large Illinois health systems like Advocate Health Care or Northwestern Medicine, which regularly onboard candidates from adjacent customer service or retail backgrounds. Community colleges such as Oakton College and Moraine Valley Community College offer short medical administrative certificate programs that signal readiness to Illinois employers. Candidates who can show Epic or Cerner exposure, even through a practicum, move to the top of applicant pools faster than those with experience alone.
Where can I find and apply to patient service specialist jobs in Illinois?
You can find and apply to patient service specialist jobs in Illinois on Migrate Mate, which lists current Illinois openings updated regularly. Search the listings, find the roles that match your experience and preferred location, and apply directly to the ones that fit.
See All 11 Patient Service Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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