Patient Service Specialist Jobs in Massachusetts
Patient Service Specialist jobs in Massachusetts are concentrated in the state's large academic medical centers, community health networks, and specialty outpatient practices, with demand at every level from entry-level front desk to senior patient access roles. Boston, Worcester, and Springfield are the largest hiring metros, anchored by employers like Mass General Brigham, UMass Memorial Health, and Baystate Health. The most consistent openings are in patient registration, scheduling coordination, and medical billing support. Find a role that fits below and apply directly.
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Showing 5 of 19+ Patient Service Specialist jobs
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Patient Relations Specialist
Be the Voice of the Patient Experience
The Patient Relations Specialist serves as an advocate for patients, families, and visitors by addressing concerns, resolving complaints, and promoting a positive care experience. This role partners with clinical and operational leaders to investigate grievances, provide service recovery, analyze feedback trends, and support patient satisfaction initiatives.
Qualifications
- Bachelor’s Degree in Behavioral Science, Healthcare, or related field (Associate’s Degree with relevant experience considered).
- 3 years of experience in healthcare, patient advocacy, or a related environment.
- Strong customer service, communication, and conflict-resolution skills.
- Ability to handle difficult situations with professionalism, empathy, tact, and diplomacy.
- Strong analytical, organizational, and problem-solving abilities.
- Proficiency with Windows-based software.
- Ability to work independently and collaboratively.
- Knowledge of healthcare regulations and patient rights preferred.
Key Responsibilities
- Respond to and resolve patient, family, and visitor concerns.
- Investigate complaints and collaborate with staff, physicians, and leadership.
- Document grievances and ensure timely resolution.
- Prepare patient correspondence and reports.
- Analyze complaint trends and identify improvement opportunities.
- Conduct patient rounding and support service recovery efforts.
- Participate in customer service training and patient experience initiatives.
Join a team committed to patient-centered care, service excellence, and respect for diversity.
Pay Range:
$26.44 - $40.87The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Patient Relations Specialist
Be the Voice of the Patient Experience
The Patient Relations Specialist serves as an advocate for patients, families, and visitors by addressing concerns, resolving complaints, and promoting a positive care experience. This role partners with clinical and operational leaders to investigate grievances, provide service recovery, analyze feedback trends, and support patient satisfaction initiatives.
Qualifications
- Bachelor’s Degree in Behavioral Science, Healthcare, or related field (Associate’s Degree with relevant experience considered).
- 3 years of experience in healthcare, patient advocacy, or a related environment.
- Strong customer service, communication, and conflict-resolution skills.
- Ability to handle difficult situations with professionalism, empathy, tact, and diplomacy.
- Strong analytical, organizational, and problem-solving abilities.
- Proficiency with Windows-based software.
- Ability to work independently and collaboratively.
- Knowledge of healthcare regulations and patient rights preferred.
Key Responsibilities
- Respond to and resolve patient, family, and visitor concerns.
- Investigate complaints and collaborate with staff, physicians, and leadership.
- Document grievances and ensure timely resolution.
- Prepare patient correspondence and reports.
- Analyze complaint trends and identify improvement opportunities.
- Conduct patient rounding and support service recovery efforts.
- Participate in customer service training and patient experience initiatives.
Join a team committed to patient-centered care, service excellence, and respect for diversity.
Pay Range:
$26.44 - $40.87The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
See All 19 Patient Service Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsPatient Service Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Patient Service Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Massachusetts Employers Look For
The qualifications that appear most often in patient service specialist jobs across Massachusetts.
- High school diploma or GED recognized by a Massachusetts-accredited institution
- One or more years of experience in a patient-facing healthcare administrative role
- Proficiency with electronic health record systems, particularly Epic or Meditech
- Knowledge of medical terminology, insurance verification, and prior authorization processes
- Strong communication skills for coordinating between patients, clinical staff, and payers
- Demonstrated ability to handle multi-line phone systems and high patient volume environments
Patient Service Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a patient service specialist in Massachusetts?
Most Massachusetts employers require a high school diploma and hire candidates directly into entry-level patient access or registration roles, where on-the-job training covers systems and workflows. There is no Massachusetts state license specific to this role, but earning a Certified Healthcare Access Associate credential through the National Association of Healthcare Access Management strengthens applications at larger systems. Many community colleges across Massachusetts offer healthcare administration certificate programs that prepare candidates for the role.
Which companies hire patient service specialists in Massachusetts?
Employers hiring patient service specialists in Massachusetts right now include Select Physical Therapy, Boston Medical Center, and Brown University Health, based on current listings on Migrate Mate as of October 2026. Massachusetts's dense concentration of academic medical centers, community health centers, and specialty group practices means openings appear across a wide range of employer sizes and settings throughout the state.
Which Massachusetts cities have the most patient service specialist jobs?
Brighton, North Dartmouth, and Boston have the most patient service specialist openings in Massachusetts. Boston leads because of its high density of major academic medical systems and specialty hospitals, while Worcester and Springfield reflect the large regional health networks, including UMass Memorial Health and Baystate Health, that serve central and western Massachusetts communities.
Are there remote patient service specialist jobs in Massachusetts?
Yes, but they're limited. About 0% of patient service specialist openings tied to Massachusetts are remote or hybrid as of October 2026, reflecting that much of the work involves in-person patient interaction at front desks and check-in areas. The portions of the role most likely to be performed remotely are medical billing, insurance verification, and certain scheduling coordination functions at larger health systems.
How can I get hired as a patient service specialist in Massachusetts with little or no experience?
The most realistic entry path is applying to patient access associate or medical receptionist roles at Massachusetts community health centers, which regularly hire candidates without prior healthcare experience and provide structured onboarding. Large systems like Mass General Brigham and Beth Israel Deaconess Medical Center run new employee orientation programs that train on EHR systems and workflows from day one. Lateral moves from customer service, retail, or call center roles translate well, and completing a healthcare administration certificate at a Massachusetts community college gives candidates a clear edge.
Where can I find and apply to patient service specialist jobs in Massachusetts?
You can find and apply to patient service specialist jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across health systems, outpatient practices, and community health organizations. Find roles that fit your experience and location and apply directly to the employer.
See All 19 Patient Service Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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