Patient Service Specialist Jobs in Massachusetts
Patient Service Specialist jobs in Massachusetts are concentrated in the state's large academic medical centers, community health networks, and specialty outpatient practices, with demand at every level from entry-level front desk to senior patient access roles. Boston, Worcester, and Springfield are the largest hiring metros, anchored by employers like Mass General Brigham, UMass Memorial Health, and Baystate Health. The most consistent openings are in patient registration, scheduling coordination, and medical billing support. Find a role that fits below and apply directly.
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Showing 5 of 7+ Patient Service Specialist jobs
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
OBGYN/Fertility Specialty Clinic has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Patient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Schedule: This position is full-time (40 hours/week), Monday - Friday. You will be working an 8-hr shift during our normal business hours of 8am - 5pm. Schedule to be determined by manager upon hire.
If you are located within a commutable distance to an Atrius office that is nearest to you in MA or surrounding locations, you will have the flexibility to work remotely* as you take on some tough challenges. Will be required to pick up equipment in person and will be required to work onsite at manager's discretion (for possible training, or if there are connectivity issues, etc.)
Primary Responsibilities:
- Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
- Verifies demographic, insurance and other patient information
- Expected to answer high volume of incoming calls
- Expected to cross train to support multiple teams/departments, as needed
- Addresses patient-care related telephone calls via an incoming work queue aligning with department metric
- Identifies problem related priorities, and responds to emergency needs by contacting providers within guidelines
- Provides patient education regarding managed care plans and referral process
- Communicate with patients regarding all information related to scheduled appointments
- Proactively identifies issues and works to resolve them in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate.
- Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and give patients options as they are available. Escalates to supervisors only as needed
- Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED
- 1+ years of customer service experience in a clinical setting
- Must be 18 years of age OR older
Preferred Qualifications:
- Beginner level of proficiency with software applications such as Microsoft Teams, Word, Excel, Outlook, etc.
- Previous call center experience
- EPIC experience / EMR experience
Telecommuting Requirements:
- Reside within commutable distance to the nearest Atrius location to you
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #YELLOW
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
OBGYN/Fertility Specialty Clinic has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Patient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Schedule: This position is full-time (40 hours/week), Monday - Friday. You will be working an 8-hr shift during our normal business hours of 8am - 5pm. Schedule to be determined by manager upon hire.
If you are located within a commutable distance to an Atrius office that is nearest to you in MA or surrounding locations, you will have the flexibility to work remotely* as you take on some tough challenges. Will be required to pick up equipment in person and will be required to work onsite at manager's discretion (for possible training, or if there are connectivity issues, etc.)
Primary Responsibilities:
- Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
- Verifies demographic, insurance and other patient information
- Expected to answer high volume of incoming calls
- Expected to cross train to support multiple teams/departments, as needed
- Addresses patient-care related telephone calls via an incoming work queue aligning with department metric
- Identifies problem related priorities, and responds to emergency needs by contacting providers within guidelines
- Provides patient education regarding managed care plans and referral process
- Communicate with patients regarding all information related to scheduled appointments
- Proactively identifies issues and works to resolve them in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate.
- Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and give patients options as they are available. Escalates to supervisors only as needed
- Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED
- 1+ years of customer service experience in a clinical setting
- Must be 18 years of age OR older
Preferred Qualifications:
- Beginner level of proficiency with software applications such as Microsoft Teams, Word, Excel, Outlook, etc.
- Previous call center experience
- EPIC experience / EMR experience
Telecommuting Requirements:
- Reside within commutable distance to the nearest Atrius location to you
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #YELLOW
See All 7 Patient Service Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsPatient Service Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Patient Service Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Massachusetts Employers Look For
The qualifications that appear most often in patient service specialist jobs across Massachusetts.
- High school diploma or GED recognized by a Massachusetts-accredited institution
- One or more years of experience in a patient-facing healthcare administrative role
- Proficiency with electronic health record systems, particularly Epic or Meditech
- Knowledge of medical terminology, insurance verification, and prior authorization processes
- Strong communication skills for coordinating between patients, clinical staff, and payers
- Demonstrated ability to handle multi-line phone systems and high patient volume environments
Patient Service Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a patient service specialist in Massachusetts?
Most Massachusetts employers require a high school diploma and hire candidates directly into entry-level patient access or registration roles, where on-the-job training covers systems and workflows. There is no Massachusetts state license specific to this role, but earning a Certified Healthcare Access Associate credential through the National Association of Healthcare Access Management strengthens applications at larger systems. Many community colleges across Massachusetts offer healthcare administration certificate programs that prepare candidates for the role.
Which companies hire patient service specialists in Massachusetts?
Employers hiring patient service specialists in Massachusetts right now include Boston Medical Center, Optum, and Select Physical Therapy, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense concentration of academic medical centers, community health centers, and specialty group practices means openings appear across a wide range of employer sizes and settings throughout the state.
Which Massachusetts cities have the most patient service specialist jobs?
Brighton, Boston, and Methuen have the most patient service specialist openings in Massachusetts. Boston leads because of its high density of major academic medical systems and specialty hospitals, while Worcester and Springfield reflect the large regional health networks, including UMass Memorial Health and Baystate Health, that serve central and western Massachusetts communities.
Are there remote patient service specialist jobs in Massachusetts?
Yes, but they're limited. About 0% of patient service specialist openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting that much of the work involves in-person patient interaction at front desks and check-in areas. The portions of the role most likely to be performed remotely are medical billing, insurance verification, and certain scheduling coordination functions at larger health systems.
How can I get hired as a patient service specialist in Massachusetts with little or no experience?
The most realistic entry path is applying to patient access associate or medical receptionist roles at Massachusetts community health centers, which regularly hire candidates without prior healthcare experience and provide structured onboarding. Large systems like Mass General Brigham and Beth Israel Deaconess Medical Center run new employee orientation programs that train on EHR systems and workflows from day one. Lateral moves from customer service, retail, or call center roles translate well, and completing a healthcare administration certificate at a Massachusetts community college gives candidates a clear edge.
Where can I find and apply to patient service specialist jobs in Massachusetts?
You can find and apply to patient service specialist jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across health systems, outpatient practices, and community health organizations. Find roles that fit your experience and location and apply directly to the employer.
See All 7 Patient Service Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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