Patient Service Specialist Jobs in Virginia
Patient Service Specialist jobs in Virginia are open across Richmond, Fredericksburg, and Fairfax and other Virginia metros, with employers like Centra Health, Ensemble Health Partners, and Inova Health hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 133+ Patient Service Specialist jobs
DESCRIPTION
Amazon is seeking a Patient Financial Services Specialist to join our Healthcare Financial Operations team. In this individual contributor role, you'll serve as the trusted voice for patients navigating complex billing and insurance questions, combining technical expertise with genuine empathy to deliver exceptional experiences.
You'll answer inbound patient inquiries and manage the team's work queues to ensure timely resolution. You'll also help develop performance metrics and support AI-driven improvements, including sentiment analysis for inquiry responses and self-service tools. Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and will work with cross functional teams to resolve these defects.
This role is ideal for someone who thrives in fast-paced environments, possesses exceptional communication skills, and is passionate about using technology and data to improve patient experiences. You'll influence team practices, drive operational excellence through efficient inquiry management, and contribute to AI initiatives—all while making a meaningful difference in patients' lives.
Key job responsibilities
In this strategic role, you'll answer inbound patient inquiries and actively manage the team's work queues to ensure timely resolution of patient billing and insurance questions. You'll handle complex escalations with empathy, working toward a 1-touch or no-touch resolution model that maximizes satisfaction while maintaining efficiency.
You'll develop new KPIs to measure team effectiveness, queue management efficiency, and patient satisfaction, using analytics to identify improvements. Your work will directly impact first contact resolution rates, response times, satisfaction scores, and operational efficiency.
You'll contribute to AI-driven initiatives, including sentiment analysis tools and self-service capabilities for zero-touch resolution. Working collaboratively, you'll develop training programs focused on empathetic patient interactions and effective inquiry management. You will work with cross functional teams to inform them of defects and trends so they can create root cause solutions upstream. You'll mentor colleagues on best practices for sensitive billing conversations, collect and analyze patient feedback, generate reports on key metrics for leadership, and develop strategic recommendations to support automation initiatives and process standardization.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 3+ years of professional experience
- 5+ years of healthcare customer service experience
PREFERRED QUALIFICATIONS
- 3+ years of creating process improvements with automation and analysis experience
- 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 5+ years of healthcare revenue cycle experience in a hospital or physician setting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, VA, ARLINGTON - 57,400.00 - 86,100.00 USD annually
USA, VA, Arlington - 57,400.00 - 86,100.00 USD annually
DESCRIPTION
Amazon is seeking a Patient Financial Services Specialist to join our Healthcare Financial Operations team. In this individual contributor role, you'll serve as the trusted voice for patients navigating complex billing and insurance questions, combining technical expertise with genuine empathy to deliver exceptional experiences.
You'll answer inbound patient inquiries and manage the team's work queues to ensure timely resolution. You'll also help develop performance metrics and support AI-driven improvements, including sentiment analysis for inquiry responses and self-service tools. Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and will work with cross functional teams to resolve these defects.
This role is ideal for someone who thrives in fast-paced environments, possesses exceptional communication skills, and is passionate about using technology and data to improve patient experiences. You'll influence team practices, drive operational excellence through efficient inquiry management, and contribute to AI initiatives—all while making a meaningful difference in patients' lives.
Key job responsibilities
In this strategic role, you'll answer inbound patient inquiries and actively manage the team's work queues to ensure timely resolution of patient billing and insurance questions. You'll handle complex escalations with empathy, working toward a 1-touch or no-touch resolution model that maximizes satisfaction while maintaining efficiency.
You'll develop new KPIs to measure team effectiveness, queue management efficiency, and patient satisfaction, using analytics to identify improvements. Your work will directly impact first contact resolution rates, response times, satisfaction scores, and operational efficiency.
You'll contribute to AI-driven initiatives, including sentiment analysis tools and self-service capabilities for zero-touch resolution. Working collaboratively, you'll develop training programs focused on empathetic patient interactions and effective inquiry management. You will work with cross functional teams to inform them of defects and trends so they can create root cause solutions upstream. You'll mentor colleagues on best practices for sensitive billing conversations, collect and analyze patient feedback, generate reports on key metrics for leadership, and develop strategic recommendations to support automation initiatives and process standardization.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 3+ years of professional experience
- 5+ years of healthcare customer service experience
PREFERRED QUALIFICATIONS
- 3+ years of creating process improvements with automation and analysis experience
- 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 5+ years of healthcare revenue cycle experience in a hospital or physician setting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, VA, ARLINGTON - 57,400.00 - 86,100.00 USD annually
USA, VA, Arlington - 57,400.00 - 86,100.00 USD annually
See All 133+ Patient Service Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsPatient Service Specialist Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Patient Service Specialist Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- Centra Health14
- Ensemble Health Partners14
- Inova Health13
- Riverside Health13
- Carilion Clinic6
Top Industries Hiring
- Healthcare & Medical Services87
- Education18
- Human Resources18
- Distribution & Wholesale5
- Biotechnology & Pharmaceuticals3
What Virginia Employers Look For
The qualifications that appear most often in patient service specialist jobs across Virginia.
- High school diploma or GED with one or more years of medical front-office experience
- Proficiency in an electronic medical records system such as Epic, Cerner, or Athenahealth
- Knowledge of insurance verification, copay collection, and prior authorization processes
- Strong verbal communication skills for in-person and phone-based patient interaction
- Familiarity with HIPAA regulations and patient privacy requirements
- Medical terminology knowledge sufficient to support scheduling and clinical intake
Patient Service Specialist Jobs in Virginia: Frequently Asked Questions
How many patient service specialist jobs are there in Virginia?
There are 133+ patient service specialist openings in Virginia on Migrate Mate as of June 2026, with the most roles in Richmond, Fredericksburg, and Fairfax. New positions post regularly as employers across Virginia hire.
Which Virginia cities have the most patient service specialist jobs?
Richmond, Fredericksburg, and Fairfax have the most patient service specialist openings in Virginia right now, with additional roles spread across smaller metros statewide.
Which companies hire patient service specialists in Virginia?
Employers hiring patient service specialists in Virginia include Centra Health, Ensemble Health Partners, and Inova Health, based on current listings on Migrate Mate as of June 2026.
Are there remote patient service specialist jobs in Virginia?
Yes. About 2% of patient service specialist openings tied to Virginia are remote or hybrid as of June 2026. The rest are on-site roles based in Virginia metros.
How do I apply for patient service specialist jobs in Virginia?
You can apply to patient service specialist jobs in Virginia directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Virginia location, then apply to each one that fits.
See All 133+ Patient Service Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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