Patient Services Manager Jobs in New Hampshire

INTRODUCTION

Sodexo is seeking a Patient Dining Services Manager for St. Joseph’s Hospital in Nashua, NH, a community-focused healthcare facility committed to exceptional patient care and service excellence.

In this role, you will lead the daily operations of the Patient Dining Program, ensuring high-quality food service delivery, regulatory compliance, and an outstanding patient experience. You will work closely with clinical teams, frontline staff, and leadership to drive operational performance, patient satisfaction, and team engagement.

ROLE AND RESPONSIBILITIES

What You'll Do:

• Daily operational oversight of Breakfast, Lunch, and/or Dinner service
• Monitoring food quality, temperature, and presentation
• Managing Host/Hostess and Call Center team performance
• Executing audits, test trays, and patient service rounds
• Reviewing patient satisfaction scores and service trends
• Leading training, onboarding, and employee development programs
• Ensuring compliance with safety, sanitation, and audit standards
• Participating in weekly, monthly, and annual operational meetings

COMPENSATION

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

BASIC QUALIFICATIONS

What You Bring:

• Strong background in healthcare food service or patient dining operations
• Proven leadership and team development skills, with the ability to coach, mentor, and engage frontline staff
• Experience managing multiple priorities in a fast-paced healthcare environment
• Knowledge of food safety standards, HACCP, and regulatory compliance
• Excellent communication and customer service skills, with a patient-first mindset
• Experience with data analysis and performance metrics to drive operational improvements
• Ability to collaborate effectively with clinical teams and key stakeholders

WHO WE ARE

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

MINIMUM QUALIFICATIONS

Minimum Education Requirement - Associate's Degree or equivalent experience