Patient Services Manager Jobs in Colorado

INTRODUCTION

National Jewish Health is seeking a Clinic Manager to lead the Adult Pulmonary and Asthma Allergy Clinics. The Clinic Manager is responsible for the daily clinical operations, administrative oversight, and financial performance of assigned service areas. The Clinic Manager partners with physicians and clinical leadership to ensure safe, high quality, patient centered care while fostering a culture of professionalism, accountability, and continuous improvement.

ROLE AND RESPONSIBILITIES

Key responsibilities include:

• Lead and develop a high performing team through recruitment, coaching, performance management, and mentorship while ensuring staff competency, engagement, and regulatory compliance.
• Direct clinic operations and staffing models to align resources with patient demand, optimize workflow, and support excellent patient access and outcomes.
• Manage budgets, revenue, and expenses while identifying opportunities to enhance program growth, efficiency, and financial performance.
• Drive quality and safety initiatives through data analysis, evidence based practice, and interdisciplinary collaboration to improve patient outcomes and care delivery.

National Jewish Health offers a unique opportunity to lead within the nation’s leading respiratory hospital, where innovation, collaboration, and clinical excellence drive everything we do. This role provides the chance to make a meaningful impact on patient outcomes while advancing specialized pulmonary and allergy care in a mission-driven environment. Leaders at National Jewish Health are empowered to shape programs, develop high-performing teams, and contribute to a legacy of world-class care and discovery.

Position Summary

Responsible for managing the daily clinical operations, administrative functions, and financial activities of assigned clinical service areas. Provides leadership and direction in planning, change and conflict management. Collaborates with physicians and other clinical leaders to ensure safe, quality healthcare. Models professionalism and expert practice to influence the interprofessional team in clinical knowledge skills, abilities, and judgement and mentor the team to strive for excellence.

Essential Duties

• Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.

• Assesses, develops, implements and continually evaluates staffing plan assuring sufficient and appropriate resources are available. Identifies opportunities for alternative staffing such as cross-training staff, and sharing resources, to meet the demand. Evaluates the quality and effectiveness of clinical practice on the units, analyzing appropriate internal and external data and information to identify opportunities in collaboration with Medical Staff, CNO, Nursing Leadership, and staff for improving services and patient outcomes.

• Leads, mentors, assist, consult with clinical team utilizing critical thinking and judgement. Remains competent in skills present in areas of services. Responsible for managing the revenues and expenses. Proactively evaluates, plans and implements new or revised clinical services to enhance the volume, revenue and margin. Collaborates with the CNO, Department Chief and Deputy Chief Medical Officer leadership in developing annual capital and operating budgets.

• Leads the assessment, implementation, and evaluation of team-based quality improvement projects, utilizing results to improve safe, quality care and patient outcomes.

• Identifies opportunities to improve identified issues related to safety, effectiveness, efficiency, equitability, timeliness, and patient-centeredness. In collaboration with the CNO, medical staff leadership and other departmental leaders, actively contributes to the setting and achievement of departmental goals and objectives based on assessment and/or changes in clinical practice. Participates in assessment and implementation to determine the individual needs of the patients and overall program needs for the institution. Assists in formulating goals and objectives and establishes standards of care and practice consist with the philosophy of the institution.

• Represents unit and/or the Department of Nursing on appropriate committees and interacts with community, regional, and national organizations related to nursing and specialty practice.

• Partners with others to identify and analyze opportunities for program expansion. Evaluates factors related to safety, outcomes, effectiveness, cost, and social impact when developing and implementing program expansion.

• Promotes research, and integrating evidence-based knowledge into the identification of best practice in the delivery of care to the appropriate population.

COMPETENCIES

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.

• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team, aligns vision with shared values, manages change and encourages innovation. Inspires nursing team to succeed by empowering staff to achieve professional goals and developing into leaders.

• Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.

• Creativity and Innovation: Applies creative problem-solving skills to develop solutions to problems; recognizes and demonstrates the value in taking “smart” risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas. Generates innovative solutions in work situations; tries different and novel ways to deal with work problems and opportunities.

• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.

• Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

• Professional Development or Continuous Learning and Development: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill to enhance their contribution to the organization.

• Talent Management for Leaders: Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.

• Ethics: Demonstrates compassion and respect for the inherent dignity, worth and unique attributes of all people; advocates for healthcare consumer’s rights to informed decision-making and self-determination; maintains therapeutic relationships and professional boundaries; safeguards privacy and confidentiality of healthcare consumers, and their data and information.

SUPERVISORY OR MANAGERIAL RESPONSIBILITY

Manages 20-40 employees

TRAVEL

None

CORE VALUES

• Be available to work as scheduled and report to work on time.

• Be willing to accept supervision and work well with others.

• Be well groomed, appropriately for your role and wear ID Badge visibly.

• Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.

• Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.

• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.

• Wears appropriate PPE as outlined by the infection control policies and procedures.

• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

MINIMUM QUALIFICATIONS

• Education: Bachelor’s Degree in Nursing, Health Administration, Public Health, Business Administration or a healthcare field required.

• Work Experience: A minimum of 2 years of clinical leadership experience required.

• Special Training, Certification or Licensure: Required licensure must correlate with educational background, e.g. Registered Nurse license or Respiratory Therapy License. CPR/BLS required.

SALARY RANGE

$89,208.44 - $117,978.17

BENEFITS

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

Location: National Jewish Health · Nursing - Adult Asthma Allergy Clinic

Schedule: Full Time, Day Shift, 8:30 am - 5:00 pm