People Operations Manager Jobs in Houston, TX

INTRODUCTION

The HR Analyst, Senior Benefits will be responsible for providing clerical and administrative support to the Benefits section of the Corporate Human Resources Department. Primary function of this position will be to maintain the workflow by assisting with the fulfillment of procedural requirements relative to proper documentation, filing, and follow-through in the daily administration of medical and welfare claims for active and retired employees, on coordination of benefits enrollments or changes, updating employee records in HRIS, and participate in monitoring of surveyors' annual physical exams.

ROLE AND RESPONSIBILITIES:

• Handles complex employee benefits related issues including employee requests and inquiries, requests for assistance and education, issue resolution and invoicing.
• Assists new employees with benefits enrollment. Conducts new hire benefits orientation as needed.
• Ensures benefit plan vendors administer plans according to design. Monitors vendor performance and escalates issues as appropriate. Ensures issues are resolved timely. Assists in the development of vendor performance metrics, evaluation and quality improvement initiatives.
• Understands and interprets applicable benefit regulations including ERISA, PPACA, and HIPAA. Keeps current regarding legislative changes and ensure plans remain compliant. Ensures timely completion and submission of required governmental and organizational reports and filings.
• Develops and documents benefit plan processes to ensure consistent, accurate and timely processing and superior customer service. Creates, maintains, and updates documentation of process flows, administrative and standard operating procedures.
• Maintains accurate written benefit summaries, Summary Plan Descriptions and other benefit related documents.
• Develops content and delivery for annual open enrollment, new hire, and life event communications as well as targeted communications throughout the year.
• Assists with annual open enrollment process including plan implementation, systems testing, and communications. Creates and reviews employee benefit communication materials. Participates in employee enrollment meetings as needed.
• Works with internal groups and vendors to support system testing, data interfaces in/out of the system, development of test plans, and the execution of plan changes and reporting. Implement and test benefit plan changes and new programs.
• Participates in and/or leads special projects as assigned.
• Maintains and administers US Defined Benefit and Defined Contribution plans.

BASIC QUALIFICATIONS:

Education and Experience:

• Bachelor’s Degree in Human Resources or related field
• Five (5) to seven (7) years of previous related experience

Knowledge, Skills and Abilities:

• Strong technical knowledge of ERISA.
• Strong analytical, written, presentation and project management skills.
• Proficiency in Excel, Word, and Power Point required.
• Experience with FusonHR or Oracle Advanced Benefits is a plus.
• Obtain a working knowledge of the ABS Health, Safety, Quality and Environmental Management Systems.

PREFERRED QUALIFICATIONS:

• HIPPA certified along with other benefits-related training as deemed appropriate.
• CEBS certification preferred.

REPORTING RELATIONSHIPS:

The incumbent reports to a Manager or Director level position and does not have any direct reports.