Quality Assurance Analyst Jobs

Job Summary

Monarch Instrument is seeking a detail-oriented Quality Assurance Specialist to support our Product Quality Assurance program and Quality Management System (QMS). This position works closely with Engineering, Manufacturing, Purchasing, Operations, and suppliers to ensure products and processes consistently meet established quality requirements and customer expectations.

The Quality Assurance Specialist supports inspection and testing activities, investigates quality issues, maintains quality records and documentation, coordinates corrective actions, monitors supplier performance, and contributes to the effectiveness of the Quality Management System. This role is ideal for an individual who enjoys problem-solving, working across departments, and helping drive a culture of quality throughout the organization.

Key Responsibilities

Quality Management System Support

• Support the maintenance and continual improvement of the Quality Management System (QMS).
• Assist with internal quality audits and audit follow-up activities.
• Maintain quality records and controlled documents in accordance with company procedures.
• Process document revisions and ensure current versions of quality documentation are available.
• Assist with quality metric collection, analysis, and reporting.
• Support departments in implementing and complying with quality system requirements.

Quality Assurance and Corrective Actions

• Monitor product and process quality throughout manufacturing operations.
• Review inspection results, quality records, and related data to identify quality concerns.
• Investigate customer, supplier, manufacturing, and internal quality issues.
• Document findings and support implementation of corrective actions.
• Verify the effectiveness of actions taken and maintain associated records.
• Identify recurring issues and recommend actions to improve product quality and process consistency.
• Work collaboratively with Engineering, Manufacturing, Purchasing, and other departments to resolve quality concerns.

Inspection and Testing

• Perform or support incoming, in-process, and final inspections as required.
• Develop and maintain inspection procedures, acceptance criteria, and inspection records.
• Review inspection and test results and identify nonconforming conditions.
• Support product verification and testing activities.
• Ensure inspection and testing activities are appropriately documented.

Supplier Quality

• Monitor supplier quality performance and incoming product quality.
• Support supplier evaluations and qualification activities.
• Coordinate supplier corrective action requests and follow-up activities.
• Maintain supplier quality records and performance data.
• Support incoming inspection activities and supplier performance monitoring.

Calibration Program Support

• Maintain records for inspection, measurement, and test equipment.
• Schedule and coordinate calibration activities with internal and external service providers.
• Verify calibration status and maintain calibration documentation.
• Assist in maintaining measurement traceability.

Customer Quality Support

• Investigate customer complaints and returned products.
• Support customer quality inquiries and audits.
• Maintain records and reports related to customer quality concerns.
• Communicate quality-related findings and status updates as required.

Quality Support and Training

• Assist in training employees on quality procedures and requirements.
• Provide guidance regarding quality requirements, inspection activities, documentation, and corrective actions.
• Promote awareness of quality standards and expectations throughout the organization.
• Support implementation of quality processes and procedures across departments.

Qualifications

Required

• Associate's degree or equivalent combination of education, training, and experience in a technical, manufacturing, quality, or related field.
• 2-5 years of experience in quality assurance, quality control, manufacturing, or a related role.
• Experience investigating and resolving quality issues.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Excellent written and verbal communication skills.

Preferred

• Bachelor's degree in a technical, manufacturing, quality, or related field.
• Experience in an electronics manufacturing environment.
• Working knowledge of ISO 9001 Quality Management Systems.
• Familiarity with calibration systems, inspection methods, and quality metrics.
• Familiarity with ISO/IEC 17025 requirements.
• Experience using ERP/MRP systems.

Skills and Attributes

• Strong attention to detail and accuracy.
• Ability to analyze and interpret quality-related information.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Ability to communicate effectively with employees, suppliers, and customers.
• Commitment to continuous improvement and customer satisfaction.

Physical Requirements

• Ability to sit, stand, walk, bend, and reach throughout manufacturing and warehouse areas.
• Ability to occasionally lift up to 30 pounds.
• Ability to perform inspection and verification activities using measuring, inspection, and test equipment.

Reporting Relationship

Reports directly to the Quality Manager, Chief Administrative Officer, or other designated member of management.

Why Join Monarch Instrument?

At Monarch Instrument, quality is fundamental to everything we do. As a Quality Assurance Specialist, you will play a key role in ensuring the reliability and performance of products used by customers around the world while working closely with a collaborative team dedicated to excellence, innovation, and continuous improvement.

Monarch Instrument is an Equal Opportunity Employer.

Please note: we have no budget for relocation or sponsorship, now or in the future.

Pay: $25.37 - $30.55 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you authorized to work in the United States without sponsorship now or in the future?

Ability to Commute:

• Amherst, NH 03031 (Required)

Work Location: In person