Risk Operations Specialist Jobs in New York
Risk Operations Specialist jobs in New York are among the most active in the country, concentrated in financial services, insurance, fintech, and banking compliance, with openings at every level from entry-level analyst to senior risk lead. Most hiring is anchored in New York City, with additional demand in Albany and Buffalo, and well-established employers such as JPMorgan Chase, Citigroup, and MetLife consistently recruit for these roles. The most in-demand specialties include operational risk governance, fraud detection, and third-party risk management. Find a role that fits below and apply directly.
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Showing 5 of 7+ Risk Operations Specialist jobs
QA LEAD, RISK OPERATIONS
ABOUT CURRENT
Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
ABOUT THE ROLE
We're looking for a QA Lead, Risk Operations to join our growing Risk Operations team in New York. In this role, you'll execute and enhance the quality assurance program that evaluates how accurately and consistently our Risk Operations team delivers outcomes for members, with disputes as the primary focus and organizational responsibility for QA coverage across the broader Risk Operations function.
You will govern the QA program with our BPO partners, setting standards, reviewing their QA output, and running calibration sessions to validate scoring alignment, while also directly evaluating internal team member performance. You will surface trends, document findings, and bring clear data to Operations, Compliance, and Learning & Development so the right people can act on it.
This role is ideal for someone with direct QA experience in a disputes, fraud, or risk environment in consumer fintech or financial services, who is fluent in Reg E, Reg Z, and CFPB requirements at the agent decision level and is comfortable building toward a QA program that expands in scope as the Risk Operations team grows.
RESPONSIBILITIES
Disputes QA and BPO Governance
- Execute and continuously enhance the QA framework for disputes operations, including refining the existing scorecard, sampling methodology, and calibration cadence to ensure performance benchmarks reflect current Reg E, Reg Z, and CFPB standards
- Conduct structured reviews of agent-handled dispute cases across both BPO and internal teams, evaluating decision accuracy, procedural adherence, and regulatory compliance
- Serve as Current's QA governance owner for outsourced disputes operations; conduct QA of QA reviews, lead calibration sessions with BPO QA leads, and hold partners accountable to performance benchmarks
- Identify scoring discrepancies and calibration drift in the BPO's QA process; track corrective action commitments and escalate unresolved issues to Operations leadership
- Maintain and update QA scorecards as product, policy, or regulatory requirements evolve, ensuring scoring criteria remain current and consistently applied across all reviewers
Insights, Reporting and Risk Operations Coverage
- Analyze QA findings to identify error trends and knowledge gaps; document observations clearly and bring prioritized, data-supported findings to Operations, Compliance, and Risk leadership for action
- Prepare regular QA performance reporting, including accuracy rates, error trends, and compliance adherence, with Disputes Operations and Risk leadership; partner with the L&D Lead to ensure findings inform training content and coaching priorities
- Support audits and regulatory reviews by maintaining well-documented QA records and serving as the subject matter expert on QA methodology and outcomes across Risk Operations
- Own QA coverage for Risk Operations beyond disputes; assess what exists today across non-disputes risk functions, identify gaps, and build toward a consistent QA framework that can scale as those areas mature
ABOUT YOU
- 4+ years of experience in quality assurance, operations quality, or risk operations, with direct QA experience in a disputes, fraud, or financial risk environment
- Deep familiarity with consumer financial regulations as they apply to disputes, including Reg E, Reg Z, and CFPB guidelines, and how those requirements translate to agent-level decision standards
- Proven experience governing QA programs for BPO or outsourced operations, including QA of QA reviews, calibration facilitation, scoring alignment, and vendor-level performance accountability
- Demonstrated ability to design and maintain QA scorecards, conduct structured calibration sessions, and drive scoring consistency across internal and external teams
- Strong analytical skills with the ability to identify error patterns, document findings clearly, and present data-supported observations that enable Operations and Compliance leadership to make informed decisions
- Excellent written and verbal communication skills; comfortable presenting QA findings and trend analysis to Operations, Compliance, and Risk leadership
- Highly organized and detail-oriented, with the ability to manage a structured QA workload across a high-volume, multi-vendor disputes environment
- Strong collaborator who works effectively across Operations, Compliance, Learning & Development, and BPO partners without direct authority
- Comfortable navigating ambiguity and adapting quickly as product, policy, and regulatory requirements evolve
BONUS
- Experience in consumer fintech, neobanking, or payments, particularly at a high-growth startup
- Familiarity with customer experience, QA and workforce management platforms such as Zendesk, Assembled, Qualtrics
- Experience building or scaling QA programs from the ground up in a high-growth or rapidly changing operational environment
- Exposure to multi-function QA programs covering more than one operational domain
This role has a base salary range of $95,000 - $130,000 Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
BENEFITS
- Competitive salary
- Meaningful equity in the form of stock options
- 401(k) plan
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities
QA LEAD, RISK OPERATIONS
ABOUT CURRENT
Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
ABOUT THE ROLE
We're looking for a QA Lead, Risk Operations to join our growing Risk Operations team in New York. In this role, you'll execute and enhance the quality assurance program that evaluates how accurately and consistently our Risk Operations team delivers outcomes for members, with disputes as the primary focus and organizational responsibility for QA coverage across the broader Risk Operations function.
You will govern the QA program with our BPO partners, setting standards, reviewing their QA output, and running calibration sessions to validate scoring alignment, while also directly evaluating internal team member performance. You will surface trends, document findings, and bring clear data to Operations, Compliance, and Learning & Development so the right people can act on it.
This role is ideal for someone with direct QA experience in a disputes, fraud, or risk environment in consumer fintech or financial services, who is fluent in Reg E, Reg Z, and CFPB requirements at the agent decision level and is comfortable building toward a QA program that expands in scope as the Risk Operations team grows.
RESPONSIBILITIES
Disputes QA and BPO Governance
- Execute and continuously enhance the QA framework for disputes operations, including refining the existing scorecard, sampling methodology, and calibration cadence to ensure performance benchmarks reflect current Reg E, Reg Z, and CFPB standards
- Conduct structured reviews of agent-handled dispute cases across both BPO and internal teams, evaluating decision accuracy, procedural adherence, and regulatory compliance
- Serve as Current's QA governance owner for outsourced disputes operations; conduct QA of QA reviews, lead calibration sessions with BPO QA leads, and hold partners accountable to performance benchmarks
- Identify scoring discrepancies and calibration drift in the BPO's QA process; track corrective action commitments and escalate unresolved issues to Operations leadership
- Maintain and update QA scorecards as product, policy, or regulatory requirements evolve, ensuring scoring criteria remain current and consistently applied across all reviewers
Insights, Reporting and Risk Operations Coverage
- Analyze QA findings to identify error trends and knowledge gaps; document observations clearly and bring prioritized, data-supported findings to Operations, Compliance, and Risk leadership for action
- Prepare regular QA performance reporting, including accuracy rates, error trends, and compliance adherence, with Disputes Operations and Risk leadership; partner with the L&D Lead to ensure findings inform training content and coaching priorities
- Support audits and regulatory reviews by maintaining well-documented QA records and serving as the subject matter expert on QA methodology and outcomes across Risk Operations
- Own QA coverage for Risk Operations beyond disputes; assess what exists today across non-disputes risk functions, identify gaps, and build toward a consistent QA framework that can scale as those areas mature
ABOUT YOU
- 4+ years of experience in quality assurance, operations quality, or risk operations, with direct QA experience in a disputes, fraud, or financial risk environment
- Deep familiarity with consumer financial regulations as they apply to disputes, including Reg E, Reg Z, and CFPB guidelines, and how those requirements translate to agent-level decision standards
- Proven experience governing QA programs for BPO or outsourced operations, including QA of QA reviews, calibration facilitation, scoring alignment, and vendor-level performance accountability
- Demonstrated ability to design and maintain QA scorecards, conduct structured calibration sessions, and drive scoring consistency across internal and external teams
- Strong analytical skills with the ability to identify error patterns, document findings clearly, and present data-supported observations that enable Operations and Compliance leadership to make informed decisions
- Excellent written and verbal communication skills; comfortable presenting QA findings and trend analysis to Operations, Compliance, and Risk leadership
- Highly organized and detail-oriented, with the ability to manage a structured QA workload across a high-volume, multi-vendor disputes environment
- Strong collaborator who works effectively across Operations, Compliance, Learning & Development, and BPO partners without direct authority
- Comfortable navigating ambiguity and adapting quickly as product, policy, and regulatory requirements evolve
BONUS
- Experience in consumer fintech, neobanking, or payments, particularly at a high-growth startup
- Familiarity with customer experience, QA and workforce management platforms such as Zendesk, Assembled, Qualtrics
- Experience building or scaling QA programs from the ground up in a high-growth or rapidly changing operational environment
- Exposure to multi-function QA programs covering more than one operational domain
This role has a base salary range of $95,000 - $130,000 Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
BENEFITS
- Competitive salary
- Meaningful equity in the form of stock options
- 401(k) plan
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities
See All 7 Risk Operations Specialist Jobs in New York
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Find JobsRisk Operations Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Risk Operations Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What New York Employers Look For
The qualifications that appear most often in risk operations specialist jobs across New York.
- Bachelor's degree in finance, business, or a related field required
- One to three years of experience in risk, compliance, or operations preferred
- Familiarity with New York State Department of Financial Services regulatory frameworks
- Proficiency in risk management software, GRC platforms, or data analytics tools
- Strong written communication skills for internal reporting and regulatory documentation
- Professional certification such as FRM, CISA, or CRISC viewed favorably by employers
Risk Operations Specialist Jobs in New York: Frequently Asked Questions
How do you become a risk operations specialist in New York?
Most risk operations specialists in New York start with a bachelor's degree in finance, business administration, economics, or a related field. New York does not require a state-issued license specific to this role, but familiarity with New York State Department of Financial Services regulations is a practical requirement for most financial-sector positions. Earning a recognized credential such as the Financial Risk Manager designation or Certified in Risk and Information Systems Control strengthens candidacy considerably.
How much do risk operations specialists make in New York?
Risk operations specialists in New York earn a median of about $136,830 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $84,550 for the lowest 10% to over $220,260 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire risk operations specialists in New York?
Employers hiring risk operations specialists in New York right now include Ramp, MUFG, and Current, based on current listings on Migrate Mate as of August 2026. New York's concentration of global banks, insurance carriers, and asset managers means demand stays consistent across large institutions and mid-size financial services firms alike.
Which New York cities have the most risk operations specialist jobs?
New York and Bethpage account for the most risk operations specialist openings in New York. New York City drives the bulk of demand given its density of global financial institutions, insurance headquarters, and fintech firms, while Albany and Buffalo contribute openings tied to state-regulated financial entities, regional banks, and insurance operations based upstate.
Are there remote risk operations specialist jobs in New York?
Yes, and more than many operational roles. About 75% of risk operations specialist openings tied to New York are remote or hybrid as of August 2026, reflecting the desk-based and analytical nature of the work. The parts of the role most commonly offered remotely include risk reporting, policy review, and third-party vendor assessment, while in-person expectations are more common for roles requiring direct regulatory liaison or on-site audit support.
How can I get hired as a risk operations specialist in New York with little or no experience?
The most realistic entry path is moving from an adjacent role such as operations analyst, compliance associate, or audit assistant within a New York bank or insurance firm. Large institutions including major New York-based banks and global insurers run rotational analyst programs and new-graduate associate tracks that place candidates into risk functions. Building familiarity with GRC tools and completing an entry-level risk certification gives candidates a concrete edge when competing for these openings.
Where can I find and apply to risk operations specialist jobs in New York?
You can find and apply to risk operations specialist jobs in New York on Migrate Mate, which lists current openings across New York City, Albany, Buffalo, and surrounding areas. Find roles that fit your experience and apply directly without creating an account or signing up.
See All 7 Risk Operations Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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