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Northern Light Health

Department: Service Line Management

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Exempt: Yes

*Position will support Maine Coast & Blue Hill member organizations*

Summary :

The Ambulatory Performance Improvement Program Manager is responsible for managing the MO Performance Improvement Program; including the coordination of local site efforts to meet accreditation, regulatory, and quality program requirements on a continuous basis (e.g., CMS, TJC, PCMH, etc.). The PI Program Manager develops site priorities for improvement and directs the site in implementation and support of clinical improvements to assist in achieving high clinical outcomes and quality patient satisfaction. The PI Program Manager is responsible for developing and implementing the Performance Improvement Program’s local and system strategies. The PI Program Manager maintains a collaborative relationship with the practice staff (medical & non-medical), system quality staff, and others to assist with the provision of quality patient care.

Responsibilities :

• Maintains knowledge of existing and proposed regulatory and quality program measurement.
• Works collaboratively with system quality team to understand quality program content and requirements.
• Analyze local practice performance of clinical quality metrics including patient experience to support development of program goals/strategies leading to local and system goal achievement.
• Develops site specific program priorities for improvements and guides the site in implementation and support of clinical improvements e.g., Performance Improvement Playbook to assist in achieving high clinical outcomes and quality patient satisfaction.
• Lead local implementations of Ambulatory Navigation team strategies/projects.
• Implements external and internal audits recommendations, as directed.
• Monitors activities for and ensures compliance with laws, regulation, accreditation, and local policy.
• Performs other duties as delegated by management for which the employee is qualified to perform.
• Demonstrates self-motivation with an ability to work independently, prioritize needs, pay attention to detail, organize complex processes, think creatively, and interact in a professional manner.
• Demonstrates the ability to work collaboratively with members, physicians, other medical disciplines, and management staff.

Other Information :

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required Associate's Degree with 4 years' experience in lieu of Bachelor's degree.

Working Conditions

As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team—in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care—are committed to making healthcare work for you: our patients, communities, and employees.

Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: talentacquisition@northernlight.org

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