Senior Solutions Engineer Jobs in Colorado

Company Profile

Prophecy International is a dynamic and growing global software company at the forefront of delivering cutting-edge cloud-native solutions built on AWS that empower businesses to optimize their operations and elevate customer experiences. As part of the Prophecy family, you'll join a collaborative and innovative team that values learning, growth, and making a real impact.

Our flagship product, Emite, is an advanced data management and visualization platform that provides organizations with a comprehensive and insightful view across IT, security, and contact center environments. Emite enables organizations to transform their raw data into actionable intelligence, driving significant improvements in operational efficiency, enhancing decision-making, and ultimately leading to exceptional customer experiences. You'll be working with a powerful platform that solves critical business challenges for our clients.

Prophecy operates on a global scale, with offices spanning Australia, the United States, Europe, and the Philippines, offering a diverse and enriching work environment.

We are passionate about fostering a culture where individuals can grow their careers, contribute to innovative solutions, and make a tangible difference for our customers worldwide. Join us and be part of a team that's shaping the future of data management, business intelligence and customer experience.

Role Purpose

To provide expert technical consulting services to prospective and existing Emite customers, ensuring successful solution design, implementation and adoption. This role is crucial in understanding customer needs, designing effective Emite-based solutions, and demonstrating the platform's value to drive customer success and expansion.

Responsibilities

• Solution Design & Delivery: Design and configure tailored Emite solutions based on elicited customer requirements, leveraging best practices and platform capabilities to meet their business objectives.
• Technical Expertise & Solutioning: Serve as a technical expert on the Emite platform, utilizing its capabilities to craft innovative solutions for complex customer problems and providing deep product knowledge and guidance.
• Customer Engagement & Requirements Gathering: Lead requirements gathering workshops, particularly around reporting and analytics, to thoroughly understand customer objectives and secure input from all necessary stakeholders.
• Pre-Sales Technical Support: Support sales efforts with extensive product knowledge by answering technical questions, delivering compelling product demonstrations, and assisting in authoring persuasive responses to RFIs/RFPs.
• Integration & Configuration: Configure and integrate Emite with various customer systems, ensuring seamless data flow and functionality to deliver against captured requirements.
• Technical Guidance & Support: Provide technical guidance and support to customers throughout the implementation lifecycle, addressing questions, resolving technical challenges, and ensuring their objectives are met.
• Documentation & Knowledge Sharing: Contribute to internal knowledge sharing initiatives by documenting best practices, creating reusable assets, and offering expertise around the Emite solution.
• Presentation & Communication: Develop and deliver effective Emite customer presentations that clearly demonstrate the platform's value in achieving their business objectives.
• Business Development & Customer Engagement: Identify ways to increase customer engagement and opportunistically pursue additional business development opportunities within the customer base.
• Consultative Expertise: Consult on Data, Business Intelligence, and Customer Experience best practices, continually developing knowledge around technical advancements in these industries.
• Escalation & Stakeholder Management: Identify and escalate complex technical issues appropriately while establishing and maintaining effective relationships with team members, key leaders (internal and external), and stakeholders.
• Continuous Improvement & Professional Development: Participate in required performance reviews, training, and development activities, while also performing other duties as directed to contribute to the team's and company's success.
• Establish and maintain effective relationships with team members, key people leaders (internal and external), and stakeholders using effective communication strategies.
• You are both an individual contributor as well as a team member, do right by both.
• Perform other duties and activities as directed by Management and which are in your scope of practice and skill set.

Requirements

• 3+ years of experience in a client-facing technical role within the SaaS industry, with a focus on Solutions Consulting, Pre-sales, Technical Consulting, or Implementation.
• Demonstrated experience and knowledge in delivering live software demonstrations and developing compelling presentation materials to showcase business value.
• Proven ability to understand, prepare, and interpret business requirements and translate them into effective technical deliverables and solution designs.
• Excellent client-facing and interpersonal skills, with a strong ability to build rapport, establish trust, and navigate conversations with stakeholders at all levels within enterprise organizations.
• Ability to troubleshoot and resolve technical issues effectively, ensuring customer satisfaction and building customer loyalty.
• Solid understanding of business processes and the ability to align technical solutions with strategic business needs and goals.
• Strong technical aptitude with a desire to continually learn new processes and a proven ability to quickly learn and master new software platforms and technologies.
• Excellent problem-solving, analytical, and decision-making skills, with the ability to think strategically and innovatively.
• Exceptional written and oral communication skills, including the ability to clearly articulate technical concepts to both technical and non-technical audiences and produce clear reports.
• Good organizational skills, including the ability to manage multiple tasks and priorities effectively while working with a high degree of autonomy.
• Experience with data integration concepts and methodologies, including the ability to work with web-based APIs and exposure to or experience with IPaaS (Integration Platform as a Service) solutions.
• Experience in facilitating workshops, gathering requirements, and securing input from all necessary solution stakeholders.
• Ability to contribute to user acceptance testing and experience in configuring software and understanding system parameters.
• Understanding of data modelling and data analysis techniques, with the ability to present data effectively through visualizations.
• Experience with SQL or other query languages for data retrieval, manipulation, and analysis.
• Knowledge of Customer Experience (CX) and Contact Center technologies, concepts, and best practices.
• A great attitude, willingness to learn and develop new skills, and the ability to thrive in a team-oriented and customer-centric culture.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Greenwood Village, CO 80111