Service Operations Manager Jobs in Connecticut

INTRODUCTION

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

JOB DESCRIPTION

As an End User Computing Operations Manager – Technical leader:

You are:

A proactive leader who can develop and manage enterprise-wide desktop engineering, video conference and mobile device management programs. You are a self-motivated individual who thrives on design and implementation of cutting-edge solutions, and you deliver with precision. You see opportunities where others see challenges.

You will:

• Lead the program management activities related to the Desktop, Videoconference and Mobile device management program
• As a technical manager, lead subject matter experts in Windows OS, M365 Intune and any remote desktop support tools and technologies
• Drive forecasting short-term and long-term desktop/laptop equipment needs for global end users and work with business and finance to schedule refresh
• Responsible for global end user device life cycle management, including deploying new users, refreshing of device and recovery of assets from departing employees, ultimately taking ownership of end-to-end lifecycle of Pitney Bowes assets
• Responsible for desktop engineering, testing and defining standard equipment bundles and implementation which meets PB security compliance requirements
• As technical lead, develop runbooks, how-to guides, leverage automation framework to improve process and troubleshooting
• Lead vulnerability remediation on mobile device OS and software including vulnerability remediation governance, execution, reporting for all mobile devices
• Lead end user testing for any new desktop solution, UAT testing and technical documentation along with SOPs for operational support
• Responsible for collaborating with Pitney Bowes IT Teams, vendors as well as HR, Finance to drive continuous improvement of user experience
• Responsible for building a Global EUC Process, Procedures, define performance metrics and reporting to drive continuous improvement
• Guide and mentor L1 and L2 desktop support analysts with investigation and remediation of end user incidents
• Deep understanding of Azure cloud deployments and Infrastructure knowledge
• An analytical mind able to “see” the complexities of procedures and regulations
• Excellent communication skills
• Problem solving skills and ability to work under pressure to enforce policies and reduce risk, with the ability to persuade others to adhere to standards

YOUR BACKGROUND

As a EUC Operations Manager, you have:

• BS degree in Computer Science or related field
• 15+ years of IT experience and 10+ years of leading EUC Technical or management
• Extensive documentation skills with Excel, PowerPoint and ticketing systems
• Experience in leading a Global desktop engineering and support team
• Experience designing and deploying Desktop solutions via “Zero Touch” / Autopilot
• Knowledgeable and experienced in Azure and AWS cloud computing
• Jira and Confluence
• Extensive knowledge of vendor security updates
• Experience in using tools – SCCM, Intune, Qualys, Intune, JAMF, Splunk
• Linux, Windows Desktop, Windows Server, Mac, Android and iOS
• Experience in troubleshooting desktop applications

TECHNICAL SKILL SET

• End User Computing Technologies
• Desktop Engineering
• Service Desk
• SCCM
• Intune
• M365
• Workstation Patch management tools
• Vulnerability Management & tools
• Incident, Work Order & Change management (ITSM)
• Asset Management and tools

PREFERRED CERTIFICATIONS

• Microsoft Security, Compliance, and Identity Fundamentals
• Microsoft Azure Fundamentals
• Microsoft Certified Professional
• Certification in ISC2

COMPENSATION

• Salary: 104,000.00 - 130,000.00 Per Year

WE WILL:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.