Service Operations Manager Jobs in Tennessee

POSITION OVERVIEW :
Leads a highly skilled and professional security operations function to ensure continuous monitoring, detection and rapid response to cyber threats, safeguarding the organization’s technology environment and critical assets.

ESSENTIAL FUNCTIONS :

• Manage, lead and develop a professional security operations staff, defining vision, operating mode, tooling strategy and structure
• Establish and scale the Security Operations function, defining vision, operating model, tooling strategy and team structure
• Lead implementation and day-to-day operation of core security monitoring tools such as Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR) and threat intelligence platforms
• Manage the Security Operations Center (SOC), overseeing incident detection, triage, investigation, and escalation
• Develop and maintain operational playbooks and automation to accelerate threat detection and response
• Drive continuous improvement through threat hunting, advanced analytics and incident trend analysis Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as assigned. Lead the management of the Security Operations Center (SOC), overseeing incident detection, triage, investigation, and escalation
• Ownership, implementation and maintenance of operational playbooks and automation to accelerate threat detection and response
• Drive continuous improvement through threat hunting, advanced analytics and incident trend analysis
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as assigned.

QUALIFICATIONS :

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Five (5) years of systems and leadership development experience, including programming and technical project leadership. Experience in both mainframe and client/server environments.
• Proven expertise managing Security Operations Center (SOC) operations and security monitoring platforms
• Strong knowledge of cyber threats, vulnerabilities and mitigation strategies relevant to freight and logistics sectors
• Experience with cloud security monitoring, endpoint detection and response (EDR), network security and threat intelligence integration
• Strong leadership and team management skills.
• Effective communication and stakeholder engagement abilities.
• Ability to manage multiple projects and prioritize competing demands.
• JOB CONDITIONS :
• Some travel required

PREFERRED SKILLS/KNOWLEDGE :

• Experience with Agentic AI and AI-driven automation for SOC operations , including threat detection, investigation, triage, and incident response.

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.