Support Analyst Jobs in Kansas

Agency Information: Kansas Department of Labor

The Kansas Department of Labor (KDOL) assists in the prevention of economic insecurity through unemployment insurance and workers compensation, by providing a fair and efficient venue to exercise employer and employee rights, and by helping employers promote a safe work environment for their employees. This facilitates compliance with labor laws while enabling advancement of the economic well-being of the citizens of Kansas.

At KDOL, our employees are our most valuable resource. We encourage our employees to grow and advance by participating in job shadow/training opportunities within KDOL. We value work-life balance and offer flexible schedules and telework opportunities.

As a quickly growing agency, we are always looking for passionate, talented and creative people to join our team. If you’re looking for a challenge that will lead you to the next level of your career, you’ve found the right place. Come grow with us!

Learn more @ dol.ks.gov

About the Position

• Who can apply: External, open to all
• Classified/Unclassified Service: Unclassified
• FLSA Status: Non-exempt
• Full-Time/Part-Time: Full-Time
• Work Schedule: Monday – Friday, 8:00am – 4:30 pm
• Eligible to Receive Benefits: Yes
• Veterans and/or Disability Preference Eligible: Yes. See below for description.
• Office Location: Onsite: Topeka, KS
• Application Due: Wednesday, August 26, 2026
• Compensation: Wage is commensurate with experience and qualifications.

Employment Benefits

• First day of employment coverage under the State’s comprehensive medical and prescription drug coverage and dental plan.
• Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
• Retirement and deferred compensation programs
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Employee discounts with the STAR Program
• We celebrate employee appreciation and host socializing events

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities: IT Support Analyst I

The IT Support Analyst I provides first-level technical support to end users by installing, maintaining, troubleshooting, and supporting computer hardware, software, mobile devices, printers, and peripheral equipment in a Microsoft Windows enterprise environment. This position serves as a primary point of contact for resolving technical issues, ensuring timely customer service, and maintaining accurate documentation of incidents and service requests. The IT Support Analyst I works closely with other Information Technology staff to support agency operations, maintain security standards, and ensure technology resources remain reliable and available.

• Provide first-level technical support for desktop and laptop computers, mobile devices, printers, scanners, and peripheral equipment. Respond to and resolve help desk tickets, phone calls, emails, and walk-up support requests within established service level expectations.
• Install, configure, and maintain Microsoft Windows operating systems and standard desktop software. Configure and troubleshoot Microsoft Office applications, Microsoft Teams, Outlook, web browsers, VPN connections, and other agency-approved software.
• Perform workstation setup, deployment, relocation, and retirement activities. Create, modify, and disable user accounts and permissions following established security procedures. Assist with password resets, multi-factor authentication, and user access issues.
• Install software updates, security patches, and firmware updates as directed. Troubleshoot network connectivity, printing, hardware, and software issues. Maintain accurate documentation within the IT service management system, including problem resolution and asset information. Follow agency cybersecurity policies and report suspected security incidents. Develop and maintain technical documentation and user instructions.
• Escalate complex technical issues to senior technical staff when appropriate. Assist with inventory management of computer equipment and technology assets. Support onboarding and offboarding activities, including equipment preparation and account provisioning.
• Assist with inventory management of computer equipment and technology assets. Support onboarding and offboarding activities, including equipment preparation and account provisioning. Participate in workstation refresh projects and technology deployments.

Minimum Qualifications:

• High school diploma or equivalent
• Minimum of three years of progressively responsible professional experience in information technology, or related IT disciplines. Experience evaluating business needs, recommending technology solutions, supporting system implementations. Experience providing technical consultation, troubleshooting complex issues, and participating in IT projects from planning through implementation is preferred.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or a closely related field; or an equivalent combination of education and relevant experience.
• CompTIA A+
• CompTIA Network+
• Microsoft Certified Fundamentals certifications

Special Knowledge, Skills and Abilities:

Contact Information

Office of Human Resources

KDOL.HumanResources@ks.gov

401 SW Topeka Blvd., Topeka, KS 66603

Job Application Process

• First Sign in or register as a New User.
• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
• Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
• Start your draft job application, upload other required documents, and Submit when it is complete.
  • Manage your draft and submitted applications on the Careers> My Job Applications page.
• Check your email and My Job Notifications for written communications from the Recruiter.
  • Email – sent to the Preferred email on the My Contact Information page
  • Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete

Upload these on the Careers - My Job Applications page

• Résumé
• DD FM 214 (if you are claiming Veteran’s Preference)

Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”

Preference Eligibility:

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency. These should be sent directly to OPS. These documents should be scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison St Suite 260
Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.