Customer Service Representative Jobs in Kansas
Customer Service Representative jobs in Kansas are concentrated in Wichita, Kansas City, and Topeka, where established employers like GEICO, Spirit AeroSystems, and Evergy maintain large customer-facing operations. Demand is especially consistent in insurance services, utilities, and financial services, with openings at every level from entry-level call center associate to senior account support specialist. Kansas ranks among the more active midwestern markets for this role, with particularly steady hiring in technical support and billing inquiry specializations. See the openings below and apply to the ones that match your experience.
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Showing 5 of 128+ Customer Service Representative jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Behavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The role guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Position Overview
- Schedule: Monday-Friday 11:45AM-8:15PM EST
Schedules subject to change at any time with advanced notice due to business need.
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.
Training Requirements: First six-seven weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.
What you will do
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
Anticipates customer needs by answering unasked questions.
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Performs financial data maintenance as necessary.
Explains member's rights and responsibilities in accordance with contract.
Workspace Requirements
Must have a quiet/secure workspace in your home.
Recommended Technical requirements when obtaining your own residential internet service.
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.
Required Qualifications
1+ years of experience in a healthcare, call center environment.
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
Preferred Qualifications
Previous Behavioral Health, Medical, or Insurance background.
Experience working from home in a remote role.
Education
High School Diploma or GED.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Behavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The role guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Position Overview
- Schedule: Monday-Friday 11:45AM-8:15PM EST
Schedules subject to change at any time with advanced notice due to business need.
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.
Training Requirements: First six-seven weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.
What you will do
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
Anticipates customer needs by answering unasked questions.
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Performs financial data maintenance as necessary.
Explains member's rights and responsibilities in accordance with contract.
Workspace Requirements
Must have a quiet/secure workspace in your home.
Recommended Technical requirements when obtaining your own residential internet service.
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.
Required Qualifications
1+ years of experience in a healthcare, call center environment.
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
Preferred Qualifications
Previous Behavioral Health, Medical, or Insurance background.
Experience working from home in a remote role.
Education
High School Diploma or GED.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 128+ Customer Service Representative Jobs in Kansas
Find roles in Kansas that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Kansas
Where Kansas roles are concentrated, by current openings.
Customer Service Representative Job Market in Kansas
A snapshot from current Kansas openings, updated as new roles post.
Who's Hiring
- State Farm25
- R1 RCM8
- U-Haul6
- Dal-Tile3
- Web Team Associates3
Top Industries Hiring
- Insurance18
- Technology & Software8
- Automotive7
- Transportation & Logistics7
- E-Commerce & Online Marketplaces7
What Kansas Employers Look For
The qualifications that appear most often in customer service representative jobs across Kansas.
- High school diploma or GED equivalent required by most Kansas employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in a professional setting
- Ability to handle high call or ticket volume with accuracy and composure
- Familiarity with billing, account management, or basic technical troubleshooting processes
Customer Service Representative Jobs in Kansas: Frequently Asked Questions
How do you become a customer service representative in Kansas?
Customer service representative roles in Kansas do not require a state-issued license or certification. Most employers expect at minimum a high school diploma or GED, and many prefer some post-secondary coursework or an associate degree in business or communications. Candidates who complete industry-recognized training programs in customer support or earn certifications through the Customer Service Institute of America strengthen their applications considerably with Kansas employers.
Which companies hire customer service representatives in Kansas?
Employers hiring customer service representatives in Kansas right now include State Farm, R1 RCM, and U-Haul, based on current listings on Migrate Mate as of July 2026. Kansas's strong base of insurance carriers, utility companies, and aerospace support operations means consistent year-round demand across both urban centers and suburban locations.
Which Kansas cities have the most customer service representative jobs?
Wichita, Lenexa, and Topeka lead Kansas for customer service representative openings. Wichita drives the largest share of listings due to its concentration of insurance firms, aerospace manufacturers with dedicated support teams, and regional banking headquarters, while Kansas City's metro spillover and Topeka's state government and utility sector employers account for steady hiring in those markets.
Are there remote customer service representative jobs in Kansas?
Yes, and more than most fields. Customer service representative work is well suited to remote and hybrid arrangements because the core tools, phone systems, CRM platforms, and ticketing software, are fully accessible online. About 14% of customer service representative openings tied to Kansas are remote or hybrid as of July 2026, with the highest concentration of remote roles in insurance claims support and technical help desk positions.
How can I get hired as a customer service representative in Kansas with little or no experience?
The most realistic entry path is applying directly to seasonal or part-time call center roles at Kansas insurance carriers and utility companies, which routinely hire candidates without prior experience and provide paid on-the-job training. Employers like GEICO and Evergy run structured new-hire cohorts that function as informal apprenticeships. Moving laterally from retail cashier, bank teller, or receptionist roles is also common, and completing a customer service certification before applying gives a measurable edge.
Where can I find and apply to customer service representative jobs in Kansas?
You can find and apply to customer service representative jobs in Kansas on Migrate Mate, which lists current Kansas openings updated regularly. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 128+ Customer Service Representative Jobs in Kansas
Find roles in Kansas that match your experience and apply in just a few clicks.
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