Customer Service Representative Jobs in Kansas
Customer Service Representative jobs in Kansas are concentrated in Wichita, Kansas City, and Topeka, where established employers like GEICO, Spirit AeroSystems, and Evergy maintain large customer-facing operations. Demand is especially consistent in insurance services, utilities, and financial services, with openings at every level from entry-level call center associate to senior account support specialist. Kansas ranks among the more active midwestern markets for this role, with particularly steady hiring in technical support and billing inquiry specializations. See the openings below and apply to the ones that match your experience.
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Showing 4 of 34+ Customer Service Representative jobs
Who We Are
Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.
What We Offer at Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:
- HRSA- Health Workforce: Loan Repayment Program for Health Careers
- Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
- Dental Insurance: 100% covered by Pawnee for employees.
- Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
- Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
- Paid Holidays: Enjoy 8 paid holidays throughout the year.
- Generous PTO: Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 18 days per year after your first anniversary.
- Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
- Employee Assistance Program (EAP): Access support resources for your personal and professional life.
- Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.
What You Will Do
CSR will engage the public in person and by phone on behalf of the agency, addressing their needs while providing good customer service. They will also support staff by performing clerical duties such as typing correspondence, making copies, contacting clients and any other similar tasks as requested.
Essential Responsibilities:
- Greeting the public in person and on the telephone in a professional and hospitable manner; provide general information, answer questions and direct individuals to the appropriate party as necessary.
- Provide support to clients by communicating Pawnee’s payment policies and collecting payments, verifying demographic information, obtaining required paperwork, setting up for Zoom appointments, cancelling/scheduling appointments and ensuring all questions or concerns are directed to the appropriate staff.
- Monitor clients in the waiting areas and report any concerns to Office Supervisor.
- Balance the cash receipts as scheduled. Report variances to Office Supervisor.
- Perform general clerical duties such as typing correspondence, processing mail, photocopying and scanning documents, reviewing the next day’s schedule and prepare the required paperwork for each client, scheduling meeting rooms and company cars, and scheduling contractors as either required for assigned office or upon request.
- Verify insurance by correctly identifying client and insurance plan. Confirm active or inactive eligibility. Report the findings to the file on the Shared drive. Completed monthly.
- Cooperate as an active member of the support staff team and participate in cross training to help control fluctuating workloads or staff shortages. This may include temporary assignment to other agency offices, within reason.
- Maintain and advance personal knowledge and skills related specifically to position or to field of work by regular reviewing pertinent materials or participating in training events as approved by supervisor.
- Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
- Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
- Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.
Required:
- High School Diploma or equivalent
- Basic computer skills
- Strong oral and written communication skills using the English language
Preferred:
- Multi-lingual skills
- Previous clerical experience and/or experience managing a multi-line phone system
- Experience using Microsoft Office
Who We Are
Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.
What We Offer at Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:
- HRSA- Health Workforce: Loan Repayment Program for Health Careers
- Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
- Dental Insurance: 100% covered by Pawnee for employees.
- Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
- Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
- Paid Holidays: Enjoy 8 paid holidays throughout the year.
- Generous PTO: Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 18 days per year after your first anniversary.
- Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
- Employee Assistance Program (EAP): Access support resources for your personal and professional life.
- Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.
What You Will Do
CSR will engage the public in person and by phone on behalf of the agency, addressing their needs while providing good customer service. They will also support staff by performing clerical duties such as typing correspondence, making copies, contacting clients and any other similar tasks as requested.
Essential Responsibilities:
- Greeting the public in person and on the telephone in a professional and hospitable manner; provide general information, answer questions and direct individuals to the appropriate party as necessary.
- Provide support to clients by communicating Pawnee’s payment policies and collecting payments, verifying demographic information, obtaining required paperwork, setting up for Zoom appointments, cancelling/scheduling appointments and ensuring all questions or concerns are directed to the appropriate staff.
- Monitor clients in the waiting areas and report any concerns to Office Supervisor.
- Balance the cash receipts as scheduled. Report variances to Office Supervisor.
- Perform general clerical duties such as typing correspondence, processing mail, photocopying and scanning documents, reviewing the next day’s schedule and prepare the required paperwork for each client, scheduling meeting rooms and company cars, and scheduling contractors as either required for assigned office or upon request.
- Verify insurance by correctly identifying client and insurance plan. Confirm active or inactive eligibility. Report the findings to the file on the Shared drive. Completed monthly.
- Cooperate as an active member of the support staff team and participate in cross training to help control fluctuating workloads or staff shortages. This may include temporary assignment to other agency offices, within reason.
- Maintain and advance personal knowledge and skills related specifically to position or to field of work by regular reviewing pertinent materials or participating in training events as approved by supervisor.
- Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
- Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
- Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.
Required:
- High School Diploma or equivalent
- Basic computer skills
- Strong oral and written communication skills using the English language
Preferred:
- Multi-lingual skills
- Previous clerical experience and/or experience managing a multi-line phone system
- Experience using Microsoft Office
See All 34 Customer Service Representative Jobs in Kansas
Find roles in Kansas that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Kansas
Where Kansas roles are concentrated, by current openings.
Customer Service Representative Job Market in Kansas
A snapshot from current Kansas openings, updated as new roles post.
Who's Hiring
What Kansas Employers Look For
The qualifications that appear most often in customer service representative jobs across Kansas.
- High school diploma or GED equivalent required by most Kansas employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in a professional setting
- Ability to handle high call or ticket volume with accuracy and composure
- Familiarity with billing, account management, or basic technical troubleshooting processes
Customer Service Representative Jobs in Kansas: Frequently Asked Questions
How do you become a customer service representative in Kansas?
Customer service representative roles in Kansas do not require a state-issued license or certification. Most employers expect at minimum a high school diploma or GED, and many prefer some post-secondary coursework or an associate degree in business or communications. Candidates who complete industry-recognized training programs in customer support or earn certifications through the Customer Service Institute of America strengthen their applications considerably with Kansas employers.
Which companies hire customer service representatives in Kansas?
Employers hiring customer service representatives in Kansas right now include R1 RCM, Loan Max Title Loans, and Dal-Tile, based on current listings on Migrate Mate as of November 2026. Kansas's strong base of insurance carriers, utility companies, and aerospace support operations means consistent year-round demand across both urban centers and suburban locations.
Which Kansas cities have the most customer service representative jobs?
Lenexa, Wichita, and Overland Park lead Kansas for customer service representative openings. Wichita drives the largest share of listings due to its concentration of insurance firms, aerospace manufacturers with dedicated support teams, and regional banking headquarters, while Kansas City's metro spillover and Topeka's state government and utility sector employers account for steady hiring in those markets.
Are there remote customer service representative jobs in Kansas?
Yes, and more than most fields. Customer service representative work is well suited to remote and hybrid arrangements because the core tools, phone systems, CRM platforms, and ticketing software, are fully accessible online. About 40% of customer service representative openings tied to Kansas are remote or hybrid as of November 2026, with the highest concentration of remote roles in insurance claims support and technical help desk positions.
How can I get hired as a customer service representative in Kansas with little or no experience?
The most realistic entry path is applying directly to seasonal or part-time call center roles at Kansas insurance carriers and utility companies, which routinely hire candidates without prior experience and provide paid on-the-job training. Employers like GEICO and Evergy run structured new-hire cohorts that function as informal apprenticeships. Moving laterally from retail cashier, bank teller, or receptionist roles is also common, and completing a customer service certification before applying gives a measurable edge.
Where can I find and apply to customer service representative jobs in Kansas?
You can find and apply to customer service representative jobs in Kansas on Migrate Mate, which lists current Kansas openings updated regularly. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 34 Customer Service Representative Jobs in Kansas
Find roles in Kansas that match your experience and apply in just a few clicks.
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