Support Engineer Jobs in New Jersey

About Role:

We are seeking a Production Support Engineer with a strong background in Java, Spring Boot, and SQL to ensure the stability, availability, and operational excellence of critical Insurance applications. In this role, you will serve as the primary onsite point of contact for incident triage, service request fulfillment, and problem management, while coordinating closely with offshore support teams, business stakeholders, and third-party vendors to drive continuous process improvements and automation.

In this role, you will

• Incident management – Incident analysis, data patching, service restart etc
• Service request fulfilment – ad-hoc reports, analysis , audit support
• Problem management – problem creation, KB update, problem enrichment
• Business communications
• Offshore coordination
• SLA & trend reporting
• Identifying and building automation/improvement opportunities
• Cross system / vendor coordination

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Jersey City, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered:

Overall 6-10 years experience in below skills

• Java
• Spring boot
• SQL
• Production support experience.
• Insurance knowledge

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Total compensation:

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between USD 70,000 – 94,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.