Support Engineer Jobs in New Jersey

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Group Summary

At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world.

As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments maintain relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success.

Off the court, we’re also deeply committed to social responsibility. NBA Cares leads the league’s involvement in addressing meaningful social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

Essential Functions and Job/Position Summary

The Project Employee, GDC Support Engineer will manage core functions at the Game Distribution Center in Secaucus, NJ, and remote/cloud productions, focusing on production, transport, and service workflows. This role requires expertise in multimedia infrastructure, live streaming, and media systems, including video, audio, IP, and non-linear devices. The engineer will troubleshoot issues during live events, manage systems supporting Direct-to-Consumer content, and have a strong background in broadcast systems and IP equipment. The individual will be part of the Systems Engineering & Support group, handling live event services, problem tickets, and escalations with a focus on customer experience.

Major Responsibilities

• Work with Production & Broadcast Operations to support game productions.
• Maintain and support server-based digital video and audio control systems, graphics, editing systems, and automation systems, ensuring smooth on-air operations.
• Assist with troubleshooting and managing broadcast systems and IP/network-connected equipment, such as production routers, multi-viewers, switchers, IP codecs, and Layer 2/3 network switches.
• Work closely with Remote Arena Engineers, Production, IT, Operations, and Vendors to provide support.
• Help maintain live environment for the Game Distribution Center, both on-premises and cloud-based services.
• Provide troubleshooting support for operational issues, helping maintain uptime and performance.
• Flexibility to work various shifts in a 24/7 production environment, including rotating off-hours support.

Required Education/Professional Experience

• College degree in Communications/Engineering or related field required.
• In lieu, a college degree significant field experience will be considered.
• 2+ years of broadcast media or IT experience.
• 2+ years of IP-based video streaming development experience (or equivalent).
• 2+ years of experience with supporting live broadcasts and live productions.

Required Skills/Knowledge Attributes

The ideal candidate will have a strong technical background in broadcast production, as well as excellent leadership and communication skills. They should be able to work well under pressure and have a keen eye for detail.

• Basic understanding of broadcast media standards, workflow, and technologies used for routing, switching, encoding, and audio processing.
• Familiarity with core routing and switching, including basic configuration and troubleshooting.
• Knowledge of IP Networking Protocols like IGMPv2/v3.
• Awareness of SMPTE standards for video production, such as ST-292M, ST-424M, ST-2110, and others.
• Ability to work independently and think creatively to solve problems.
• Excellent verbal and written communication abilities.

Salary Range:

$3,200 Bi-Weekly

Job Posting Title:

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical; short-term disability; mental health coaching/therapy; and sick time.

Eligibility Note : Not all positions are eligible for these benefits; eligibility may vary by role.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.