Technical Sales Support Jobs

Pierson Computing Connection, Inc., is a woman-owned technology services company headquartered in Mechanicsburg, PA. We specialize in ProAVL design and installation, AVL installation, configuration services, and hardware sales for our customers located throughout the East Coast.

You’ll love our vibrant culture centered on accountability and our values: Care, Be Honest, and Work as a Team.

Location

10 Long Lane, Mechanicsburg, PA 17050.

Salary/Hourly Wages

$23.00-$26.00/hour

Job Summary

The Technical Support Associate provides in-house IT support to Pierson employees and assists with testing and supporting Pierson’s internal software systems. Working under the Technical Support Manager, the associate resolves day-to-day technical issues, maintains company devices, accounts, and infrastructure, and helps improve the tools that support Pierson’s operations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Internal Information Technology (IT)

• Serve as a primary point of contact for employee IT support requests; receive, track, and resolve tickets through the company help desk system, documenting all issues through resolution.
• Troubleshoot and resolve hardware, software, network, account, and peripheral issues for Pierson staff, escalating to the Technical Support Manager as needed.
• Prepare, configure, and deploy computers and devices for new or changed staff; complete IT onboarding and offboarding tasks in coordination with HR.
• Assist with Microsoft 365 user administration, including accounts, licenses, mailboxes, and Teams, as delegated.
• Apply software updates and security patches and monitor company devices using the company’s endpoint management tools.
• Assist in monitoring and maintaining servers, network equipment, and other IT infrastructure, including firmware and software updates and backups.
• Maintain IT asset records for company equipment and IT infrastructure, including asset tags, assignments to employees and locations, and condition.
• Reconcile company software licenses and ensure appropriate licenses are available.
• Create and maintain IT procedures, how-to guides, and end-user documentation.
• Provide orientation and training to employees, including new hires, on new or changed systems.
• Provide technical support for IT projects, including migrations, system rollouts, and transitions.
• Maintain strict confidentiality of company data, accounts, and information processed, stored, or accessed on the network in the course of support work.

Internal Software and Systems Support

• Provide first-line support for Pierson’s internal software and business systems, including NetSuite and the warehouse management system; troubleshoot user issues and escalate problems to the development team or vendor.
• Write and maintain SOPs, user guides, and training materials for internal systems.
• Test new features and updates before release; identify, document, and report bugs.
• Collect feedback and feature requests from employees and pass them along to the development team.
• Assist with data imports, cleanup, and migrations between company systems.
• Assist with basic scripts and automations, as directed, to reduce manual work.
• Monitor and communicate system updates, changes, and planned downtime to employees.
• Provide input on technology purchases, procurement, and system design decisions.

Project Operations

• Provide inventory management of technical components, such as cables, USBs, and monitors.
• Execute special operations projects as assigned, including deprovisioning devices when necessary, and backup support to rectify enrollment issues.

Technical Sales Support

• Assist the Sales team in determining the optimum technology and process to meet customer needs.
• Participate in customer calls to provide technical support or presales scoping as needed.

Competencies

• Working knowledge of Microsoft 365 administration, including accounts, licensing, Exchange/Outlook, and Teams.
• Working knowledge of Windows and ChromeOS troubleshooting, device management (MDM/Google Admin), and basic networking.
• Familiarity with testing and bug reporting; basic knowledge of Python, JavaScript, or SQL preferred.
• Able to effectively present information and write reports, business correspondence, and procedure manuals in a clear and concise manner and respond to questions from staff and customers in a manner understandable to someone without similar technological knowledge.
• Able to read, analyze, and interpret technical procedures, general business periodicals, and professional journals.
• Speaks clearly and persuasively in all situations; listens and seeks clarification.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education and Experience

The following requirements are job-related and consistent with business necessity.

• Bachelor’s degree in computer science or related field or equivalent technical skills and experience as indicated in the Essential Functions and Competencies.

Preferred Education and Experience

The following requirements are job-related and consistent with business necessity.

• Bachelor’s degree in computer science or related field.
• Two years of experience in a comparable position.
• Basic knowledge of Python, JavaScript, or SQL.
• Class C (passenger vehicle) driver’s license.

Additional Eligibility Requirements

Upon offer of employment, selected candidates must pass a pre-employment drug test and a Pennsylvania State Police Criminal Record background check at Pierson’s expense. Additional clearances may be required if the position later requires work in school facilities.

Position Type/Expected Hours of Work

This is an hourly overtime-eligible position. The work schedule is 40 hours per week, 8 a.m. to 4:30 p.m. with an unpaid 30-minute lunch. Some overtime may be required, including occasionally working 7 a.m. to 5 p.m., with management approval. Occasional after-hours work may be required for system maintenance, patching, or outages, with management approval.

Travel

Less than 10%. Travel is primarily local during the business day, if needed, although some out-of-the-area and overnight travel may be expected. Travel in a personal vehicle will be reimbursed at the IRS mileage rate if a company vehicle is not available.

Reports To

This position reports to the Technical Support Manager.

Other Duties

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job and may vary by location. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

This position is eligible for the following benefits:

• Highmark medical, dental, and vision insurance is effective on the first of the month following the date of hire.
• 4% 401(k) match.
• Paid time off starting at 152 hours a year/19 days a year. Begin accruing on day one.
• Paid holidays.
• $25 per month cell phone reimbursement.
• Long-term disability insurance. Premium 100% paid by Pierson.
• Voluntary (100% employee-paid) benefits include short-term disability, term life, accidental death & dismemberment, accident, critical illness, and pet insurance.
• All employees are eligible for Pierson’s employee assistance program, which provides free mental health, financial, and legal counseling.
• Emergency access to your pay prior to payday through ZayZoon.

We are Social

Find out more about Pierson Computing Connection, Inc. and interact with us at www.pierson.it, like us on Facebook (@PiersonCCi), TikTok (@owentheofficedog) and X (@piersoncci), and follow us on LinkedIn (pierson-computing-connection-inc), YouTube (@PiersonCCI), and Instagram (@pierson_it).

More Information

Pierson is an Equal Opportunity Employer. The full job description and equal opportunity employment statements are available upon request.

Applicants must meet the 1949 Act 14 Public School Code requirements. https://www.palegis.us/statutes/unconsolidated/law-information/view-statute?SESSYR=1949&SESSIND=0&ACTNUM=14&SMTHLWIND=&CHPT=1&SCTN=11&SUBSCTN=. You must review the requirements in the link before applying.

If you are selected for an interview, you will receive a text and an email requesting that you call to schedule an interview. Do not ignore these, as they are the only notifications you will receive. If you do not respond, your application will be rejected approximately a week after the notifications are sent due to unresponsiveness and will eliminate you from future consideration. Responding quickly and following directions are important to our culture.