Technical Support Manager Jobs in New Mexico
Technical Support Manager jobs in New Mexico are steadily active, with consistent demand concentrated in information technology services, federal contracting, and defense-adjacent industries. Albuquerque drives the bulk of openings, followed by Santa Fe and Las Cruces, where employers like Sandia National Laboratories, Intel New Mexico, and the University of New Mexico Health System maintain established technical operations. The most in-demand specialties are IT infrastructure support, managed services, and enterprise help desk leadership. Find a role that fits below and apply directly.
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See related jobsSouthwest Care Center employees can answer yes to these 3 questions:
1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do you desire to serve the underserved in your community?
For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities.
Southwest Care Center is currently seeking an experienced full-time Technical Support Analyst II that supports all SCC locations in Santa Fe and Albuquerque; therefore, candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed.
Position Details:
Under the supervision of the Director of IT, the Technical Support Analyst II is tasked with providing comprehensive support and maintenance for software, hardware, and peripherals within the organization's desktop computing environment. The responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and related equipment to ensure optimal workstation performance. Furthermore, this role involves troubleshooting technical issues promptly and accurately, whether in person, via telephone, or through email. Providing end-user assistance as needed is also a key aspect of this position.
Position responsibilities include but not limited to:
Perform onsite analysis, diagnosis, and resolution of complex workstation problems for end users.
Recommend and implement corrective solutions, including offsite repair for remote users as needed.
Deliver required desktop service levels by installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software.
Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O, NIC cards, hard drives, RAM, and so on.
Collaborate with IT Team to ensure efficient operation of the company’s desktop computing environment.
Administer and resolve issues with associated end-user workstation networking software products, as required.
Receive and respond to incoming calls, tickets, and e-mails regarding desktop problems.
Respond to and perform move, add, and change requests as they are submitted.
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
Prepare tests and applications for monitoring desktop performance, followed by providing performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Liaise with third-party support and PC equipment vendors, as necessary.
Participate in staff meetings and attend other meetings and seminars as requested.
Other duties as assigned.
Candidate Highlights:
Experience: Minimum (1) year of hands-on hardware troubleshooting experience, with working knowledge of electronic medical record systems and experience working in a healthcare environment highly desired.
Education: Degree in Information Systems or related field required or equivalent work experience.
License/Certification: Valid driver's license and A+, MCSE, MCSA and/or MCS Azure highly desired.
Transportation: Must have reliable personal transportation to travel between clinics and offices.
Smart phone: Must have personal SMART phone with adequate data plan.
Employment Highlights:
Monday - Friday typical schedule.
Competitive hourly rate.
Paid time off for holidays.
Overtime eligibility.
Interested in this Position? Need More Information?
Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.
If you experience difficulty applying or need assistance please contact HR@southwestcare.org.
- Please note, we are unable to respond to resume inquiries.
Living & Working in New Mexico:
The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
Rich cultural and historical diversity.
310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
Diverse and inclusive communities with amazingly kind people from all walks of life.
Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
International airport providing low-cost, quick access in-country and out.
Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
Great schools and family friendly communities.
And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?
Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.
Job Details:
Location:
NM Santa Fe - Admin GalisteoWorker Type:
Employee RegularScheduled Weekly Hours:
40Southwest Care Center employees can answer yes to these 3 questions:
1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do you desire to serve the underserved in your community?
For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities.
Southwest Care Center is currently seeking an experienced full-time Technical Support Analyst II that supports all SCC locations in Santa Fe and Albuquerque; therefore, candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed.
Position Details:
Under the supervision of the Director of IT, the Technical Support Analyst II is tasked with providing comprehensive support and maintenance for software, hardware, and peripherals within the organization's desktop computing environment. The responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and related equipment to ensure optimal workstation performance. Furthermore, this role involves troubleshooting technical issues promptly and accurately, whether in person, via telephone, or through email. Providing end-user assistance as needed is also a key aspect of this position.
Position responsibilities include but not limited to:
Perform onsite analysis, diagnosis, and resolution of complex workstation problems for end users.
Recommend and implement corrective solutions, including offsite repair for remote users as needed.
Deliver required desktop service levels by installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software.
Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O, NIC cards, hard drives, RAM, and so on.
Collaborate with IT Team to ensure efficient operation of the company’s desktop computing environment.
Administer and resolve issues with associated end-user workstation networking software products, as required.
Receive and respond to incoming calls, tickets, and e-mails regarding desktop problems.
Respond to and perform move, add, and change requests as they are submitted.
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
Prepare tests and applications for monitoring desktop performance, followed by providing performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Liaise with third-party support and PC equipment vendors, as necessary.
Participate in staff meetings and attend other meetings and seminars as requested.
Other duties as assigned.
Candidate Highlights:
Experience: Minimum (1) year of hands-on hardware troubleshooting experience, with working knowledge of electronic medical record systems and experience working in a healthcare environment highly desired.
Education: Degree in Information Systems or related field required or equivalent work experience.
License/Certification: Valid driver's license and A+, MCSE, MCSA and/or MCS Azure highly desired.
Transportation: Must have reliable personal transportation to travel between clinics and offices.
Smart phone: Must have personal SMART phone with adequate data plan.
Employment Highlights:
Monday - Friday typical schedule.
Competitive hourly rate.
Paid time off for holidays.
Overtime eligibility.
Interested in this Position? Need More Information?
Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.
If you experience difficulty applying or need assistance please contact HR@southwestcare.org.
- Please note, we are unable to respond to resume inquiries.
Living & Working in New Mexico:
The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
Rich cultural and historical diversity.
310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
Diverse and inclusive communities with amazingly kind people from all walks of life.
Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
International airport providing low-cost, quick access in-country and out.
Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
Great schools and family friendly communities.
And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?
Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.
Job Details:
Location:
NM Santa Fe - Admin GalisteoWorker Type:
Employee RegularScheduled Weekly Hours:
40See All 5 Technical Support Manager Jobs in New Mexico
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Find JobsTechnical Support Manager Jobs by City in New Mexico
Where New Mexico roles are concentrated, by current openings.
Technical Support Manager Job Market in New Mexico
A snapshot from current New Mexico openings, updated as new roles post.
Who's Hiring
What New Mexico Employers Look For
The qualifications that appear most often in technical support manager jobs across New Mexico.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of experience in technical support with at least two in a supervisory role
- Demonstrated experience managing help desk teams using ITIL frameworks or similar methodologies
- Proficiency with ticketing and service management platforms such as ServiceNow or Jira
- Strong communication skills for coordinating between technical staff and non-technical stakeholders
- CompTIA A+, Network+, or ITIL Foundation certification preferred by most New Mexico employers
Technical Support Manager Jobs in New Mexico: Frequently Asked Questions
How do you become a technical support manager in New Mexico?
Most technical support managers in New Mexico start in hands-on IT support roles such as help desk technician or systems administrator, then move into team lead positions before stepping into management. No state-issued license is required for this role in New Mexico. Employers across Albuquerque and the federal contracting sector strongly favor candidates who combine a bachelor's degree in a technical field with certifications like CompTIA A+, Network+, or ITIL Foundation alongside direct supervisory experience.
How much do technical support managers make in New Mexico?
Technical support managers in New Mexico earn a median of about $137,730 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $89,870 for the lowest 10% to over $234,780 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in New Mexico?
Companies currently hiring technical support managers in New Mexico include Amazon, Southwest CARE Center, and Southwest Range Services, per current listings on Migrate Mate as of August 2026. New Mexico's defense, federal contracting, and technology services sectors are particularly consistent sources of these openings given the concentration of national laboratory and government agency operations in the state.
Which New Mexico cities have the most technical support manager jobs?
The cities with the most technical support manager openings in New Mexico are New Mexico, Santa Fe, and Las Vegas. Albuquerque dominates because it anchors the state's technology and federal contracting industries, including major operations at Sandia National Laboratories and Kirtland Air Force Base, while Santa Fe draws openings from state government and healthcare IT, and Las Cruces benefits from its proximity to White Sands Missile Range and New Mexico State University.
Are there remote technical support manager jobs in New Mexico?
Yes, and they are more common than in many other management roles, since technical support oversight can often be performed remotely for teams using cloud-based ticketing and monitoring tools. About 100% of technical support manager openings tied to New Mexico are remote or hybrid as of August 2026, reflecting broad adoption of distributed IT operations. Fully remote postings tend to cluster around managed services and software companies rather than on-site defense or government roles.
How can I get hired as a technical support manager in New Mexico with little or no experience?
The most realistic entry path is building two to three years as a help desk technician or IT support specialist, then pursuing a team lead role before applying for management positions. Large New Mexico employers like Sandia National Laboratories, Lovelace Health System, and state government agencies in Santa Fe regularly post associate IT and entry-level support roles that feed into supervisory tracks. Earning an ITIL Foundation certification and demonstrating experience with ticketing platforms gives candidates a concrete edge when moving from individual contributor to manager.
Where can I find and apply to technical support manager jobs in New Mexico?
You can find and apply to technical support manager jobs in New Mexico on Migrate Mate, which lists current openings across the state. Search for roles that match your experience and location preference, then apply directly to the ones that fit.
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