User Experience Researcher Jobs in New York
User Experience Researcher jobs in New York represent one of the most active markets in the country, concentrated in technology, financial services, media, and healthcare sectors, with openings at every level from junior researcher to principal and research director. New York City leads hiring by a wide margin, with Brooklyn and Albany contributing a smaller but steady share of openings. Major employers with lasting research teams in New York include Google, IBM, and JPMorgan Chase, and the most in-demand specializations are mixed-methods research, usability testing, and generative AI product research. Find a role that fits below and apply directly.
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Showing 5 of 21+ User Experience Researcher jobs
At American Express, UX Research shapes experiences grounded in deep customer understanding. As artificial intelligence transforms how people discover, decide, and take action, we are advancing our research capabilities to understand the evolving relationships between people and intelligent systems.
We are seeking a Principal UX Researcher who combines exceptional qualitative research expertise, strategic thinking, and methodological innovation to shape how American Express understands, designs, and evaluates AI-powered and agentic experiences. As a senior individual contributor, this person will lead complex research initiatives, influence consequential product and experience decisions, and advance research practices and capabilities across the organization.
The ideal candidate is an accomplished strategic researcher with deep mastery of generative and exploratory qualitative research, exceptional synthesis and storytelling skills, and demonstrated ability to influence senior leaders. They bring intellectual curiosity, original thinking, and the judgment to navigate complex, ambiguous research challenges. They will elevate research excellence across teams through thought leadership, mentorship, and the development of innovative methods and frameworks that advance the practice.
- 10+ years of UX research or applied research experience, with a substantial track record leading complex, strategically significant generative research programs.
- Recognized expertise in qualitative research, including advanced interviewing, contextual inquiry, research design, and interpretive synthesis, with demonstrated ability to develop original insights and conceptual frameworks.
- Demonstrated experience researching AI-powered, conversational, adaptive, or similarly complex emerging technologies, with a strong understanding of the methodological challenges associated with intelligent systems.
- Proven ability to develop or substantially advance research methodologies, evaluation frameworks, or approaches that have influenced research practice beyond individual projects.
- Exceptional strategic judgment and demonstrated ability to influence director-, VP-, or executive-level stakeholders through compelling evidence, original thinking, and sophisticated storytelling.
- Experience providing research thought leadership across teams or complex programs, including guiding research direction, advising on methodological decisions, mentoring researchers, and elevating research standards.
- Strong quantitative literacy and ability to integrate qualitative research, behavioral analytics, survey data, customer feedback, and other evidence into strategically meaningful insights.
Demonstrated ability to navigate ambiguity, challenge established assumptions, and connect customer understanding with business strategy, emerging technologies, and experience opportunities.
Preferred Qualifications
- Direct experience researching generative AI, LLM-based experiences, autonomous agents, or human-AI collaboration.
- Experience evaluating trust, delegation, comprehension, customer control, and error recovery in AI-powered experiences.
- Experience developing reusable research methods or evaluation frameworks adopted across multiple product teams.
Experience in financial services or other complex, highly regulated environments.
Skills
- Strategic UX Research & Experience Strategy
- Expert Generative & Exploratory Qualitative Research
- Research Strategy & Intellectual Leadership
- Advanced Research Methodology & Innovation
- Human-AI Interaction & Agentic Experience Research
- AI Experience Evaluation & Measurement
- Advanced Research Synthesis & Evidence Triangulation
- Customer Mental Models & Behavioral Research
- Conceptual Framework Development & Strategic Insight
- Executive Influence & Strategic Storytelling
- Research Craft Leadership & Mentorship
Enterprise Research Capability Development
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, UX Research shapes experiences grounded in deep customer understanding. As artificial intelligence transforms how people discover, decide, and take action, we are advancing our research capabilities to understand the evolving relationships between people and intelligent systems.
We are seeking a Principal UX Researcher who combines exceptional qualitative research expertise, strategic thinking, and methodological innovation to shape how American Express understands, designs, and evaluates AI-powered and agentic experiences. As a senior individual contributor, this person will lead complex research initiatives, influence consequential product and experience decisions, and advance research practices and capabilities across the organization.
The ideal candidate is an accomplished strategic researcher with deep mastery of generative and exploratory qualitative research, exceptional synthesis and storytelling skills, and demonstrated ability to influence senior leaders. They bring intellectual curiosity, original thinking, and the judgment to navigate complex, ambiguous research challenges. They will elevate research excellence across teams through thought leadership, mentorship, and the development of innovative methods and frameworks that advance the practice.
- 10+ years of UX research or applied research experience, with a substantial track record leading complex, strategically significant generative research programs.
- Recognized expertise in qualitative research, including advanced interviewing, contextual inquiry, research design, and interpretive synthesis, with demonstrated ability to develop original insights and conceptual frameworks.
- Demonstrated experience researching AI-powered, conversational, adaptive, or similarly complex emerging technologies, with a strong understanding of the methodological challenges associated with intelligent systems.
- Proven ability to develop or substantially advance research methodologies, evaluation frameworks, or approaches that have influenced research practice beyond individual projects.
- Exceptional strategic judgment and demonstrated ability to influence director-, VP-, or executive-level stakeholders through compelling evidence, original thinking, and sophisticated storytelling.
- Experience providing research thought leadership across teams or complex programs, including guiding research direction, advising on methodological decisions, mentoring researchers, and elevating research standards.
- Strong quantitative literacy and ability to integrate qualitative research, behavioral analytics, survey data, customer feedback, and other evidence into strategically meaningful insights.
Demonstrated ability to navigate ambiguity, challenge established assumptions, and connect customer understanding with business strategy, emerging technologies, and experience opportunities.
Preferred Qualifications
- Direct experience researching generative AI, LLM-based experiences, autonomous agents, or human-AI collaboration.
- Experience evaluating trust, delegation, comprehension, customer control, and error recovery in AI-powered experiences.
- Experience developing reusable research methods or evaluation frameworks adopted across multiple product teams.
Experience in financial services or other complex, highly regulated environments.
Skills
- Strategic UX Research & Experience Strategy
- Expert Generative & Exploratory Qualitative Research
- Research Strategy & Intellectual Leadership
- Advanced Research Methodology & Innovation
- Human-AI Interaction & Agentic Experience Research
- AI Experience Evaluation & Measurement
- Advanced Research Synthesis & Evidence Triangulation
- Customer Mental Models & Behavioral Research
- Conceptual Framework Development & Strategic Insight
- Executive Influence & Strategic Storytelling
- Research Craft Leadership & Mentorship
Enterprise Research Capability Development
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
See All 21 User Experience Researcher Jobs in New York
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Find JobsUser Experience Researcher Jobs by City in New York
Where New York roles are concentrated, by current openings.
User Experience Researcher Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Consulting & Professional Services
What New York Employers Look For
The qualifications that appear most often in user experience researcher jobs across New York.
- Bachelor's or master's degree in human-computer interaction, cognitive science, or psychology
- Demonstrated portfolio showing end-to-end qualitative and quantitative research studies
- Proficiency in usability testing tools such as UserTesting, Lookback, or Maze
- Experience translating research findings into actionable recommendations for product teams
- Familiarity with survey design, statistical analysis, and tools like SPSS or R
- Strong collaboration skills working alongside product managers, designers, and engineers
User Experience Researcher Jobs in New York: Frequently Asked Questions
How do you become a user experience researcher in New York?
User experience researcher is not a licensed profession in New York, so there is no state board or exam required to work in the field. Most New York employers expect a bachelor's degree at minimum, with a master's in human-computer interaction, psychology, or a related field strongly preferred for mid-level and senior roles. Building a portfolio of research case studies and completing internships or contract projects with New York technology, media, or financial services firms is the most direct path to a full-time position.
How much do user experience researchers make in New York?
User experience researchers in New York earn a median of about $86,890 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $60,890 for the lowest 10% to over $127,820 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire user experience researchers in New York?
Employers hiring user experience researchers in New York right now include Hinge, Collabera, and American Express, based on current listings on Migrate Mate as of November 2026. New York's dense concentration of technology startups, global financial institutions, and major media companies means research roles appear across a wide range of industries rather than being limited to dedicated tech firms.
Which New York cities have the most user experience researcher jobs?
New York have the most user experience researcher openings in New York. New York City accounts for the overwhelming majority of listings, driven by its concentration of technology companies, investment banks, healthcare systems, and media organizations, each of which maintains dedicated research functions, while any openings outside the city tend to cluster around large anchor employers or university-affiliated research centers in those areas.
Are there remote user experience researcher jobs in New York?
Yes, and more than most fields. User experience research is well suited to remote work because interviews, usability sessions, and data analysis can all be conducted digitally. About 69% of user experience researcher openings tied to New York are remote or hybrid as of November 2026, reflecting the broader shift toward distributed product teams. Generative research and survey-based studies tend to be the most fully remote, while in-person lab sessions or stakeholder workshops are more likely to require on-site presence.
How can I get hired as a user experience researcher in New York with little or no experience?
The most realistic entry path is securing a junior researcher or research operations role at a mid-size New York technology or fintech company, where team size means you contribute to studies immediately. Adjacent roles such as UX designer, product analyst, or customer insights coordinator are common lateral moves that hiring managers recognize. Large New York institutions like NYU Langone, American Express, and Verizon run structured internship cohorts that frequently convert to full-time offers, and a portfolio of three to five self-initiated or volunteer studies matters more than years of experience for clearing the initial screen.
Where can I find and apply to user experience researcher jobs in New York?
You can find and apply to user experience researcher jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings for roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 21 User Experience Researcher Jobs in New York
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