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INTRODUCTION

Under the direction of ASRC Benefits Operations Manager, administer assigned employee benefit programs and provide customer service to employees and managers. Under limited supervision, perform complex benefits administration duties following established procedures in all benefits-related areas. Responsible for researching and solving employee benefit questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

LEVEL I Must consistently perform the following duties under supervision

1. Assist new employees with benefits onboarding processes, including benefits enrollment, through multiple platforms and ensures that eligibility requirements have been met and correct certificates and/or documents have been received.
2. Disburse information regarding health, dental and vision insurance as well as voluntary benefits via in-person, telephone and or email communications.
3. Present available benefits options to employees via new hire presentations, open enrollment materials and other communication methods. Work with employees to provide insurance carrier information benefit coverage and options.
4. Verify accuracy in all benefit enrollments.
5. Process phone call and email inquiries regarding benefit enrollments to ensure quick, equitable, courteous resolution.
6. Process employee changes in benefits enrollment status due to marriage, divorce, birth of child, loss of coverage and related qualifying events.
7. Collect and process documentation verifying the relationship between the employee and their dependents.
8. Provide employee assistance in all aspects of the Open Enrollment season. Travel as needed throughout Alaska for Open Enrollment.
9. Assist employees with their questions accurately by referencing benefit guides and other resources.
10. Performs other related duties as required and assigned.
11. Must have experience with Excel, Word, Outlook and PowerPoint.

LEVEL II Must consistently perform Level I & II duties with minimal supervision

1. Process new enrollments and remove employees from benefit plans as appropriate. Document and send out TCC portability notices and provide documentation.
2. Log Medical Support and Child Support Orders and distribute to Payroll team or Ben Admin Services team for processing. Maintain records. Follow-up with termination orders and make plan adjustments as appropriate.
3. Discretely and professionally process Life Event paperwork for status changes.
4. Process all benefits enrollments for vendors with timely and accurate enrollment and billing information.
5. Audit new hire and terminated employee lists, verifying enrollments or benefit terminations.
6. Assist with Annual Open Enrollment process including planning, communications, and implementation.
7. Assist employees and answer questions accurately referencing process documents, benefit guides and other resources.
8. Perform basic to intermediate formulas in Excel, perform mail merges in Word, use Outlook proficiently, and customize PowerPoint presentations.
9. Present benefits package to new hires and newly eligible employees based on Operating Company.
10. Performs other related duties as required and assigned.

LEVEL III Must consistently perform Level I, II & III duties with minimum supervision

1. Quickly and expeditiously respond and effect resolution of enrollment concerns brought to the benefits department from corporate directors, managers, human resource business partners, employees, and other team members.
2. Participate in system testing (i.e., Open Enrollment and/or changes and upgrades to system set up and testing).
3. Collaborate with Leave and Disability specialists to provide benefits enrollment/suspension assistance to the team and employees going out or returning from leave (paid or unpaid).
4. Assist the Benefits Operations Manager with monthly and annual compliance reporting and auditing as needed.
5. Able to assist employees and answer questions accurately mostly from memory or by referencing process documents, benefit guides and other resources.
6. Must be able to write moderately difficult formulas in Excel.
7. Generate reports from the benefits administration system.
8. Train and support Level I and II Specialists.
9. Track monthly benefit metrics for the Specialists.
10. Perform other related duties as required and assigned.

LEADERSHIP COMPETENCY REQUIREMENTS FOR INDIVIDUAL CONTRIBUTOR LEVEL

ASRC’s Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

• Time Management: Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.
• Composure: Is cool under pressure and can handle stress. Can be counted on to hold things together during tough times. Is not knocked off balance by the unexpected.
• Self-Development: Is personally committed to and actively works to continuously improve himself/herself and understands that different situations and levels may call for different skills and approaches.
• Learning on the Fly: Learns quickly when faced with new problems and change. Experiments to find solutions and enjoys the challenge of unfamiliar tasks. Asks for assistance or guidance when needed.
• Functional/Technical Skills: Has the experience and functional/technical knowledge and skills to do the job at a high level of accomplishment. Contributes to the team and business partner processes, offering efficiencies and improvements for accurate and timely benefits administration. Self-starter and critical thinking skills are required. Demonstrable Microsoft Excel skills during the interview process of VLookups, Pivot Tables, data validation and conversion, nested formulas, reporting, and additionally speaking on general knowledge of uploading text files.

EDUCATION and/or EXPERIENCE

1. Strong desire for previous Federal Employee Health Benefits (FEHB) and Alight benefits administration platform experience.
2. High school diploma and three years’ experience in benefits administration or human resources, or the equivalent in education plus experience. Associate’s degree preferred.
3. Excellent verbal and written communications skills. Must be customer focused professional, good judgment, be capable of communicating with a diverse range of individuals and maintain confidentiality.
4. Moderate to advanced computer based analytical skills (Microsoft office suite: Excel, Word, Outlook and PowerPoint).
5. Experience with a variety of HRIM platforms, payroll and benefits software.
6. Ability to analyze problems and move to resolution.
7. Works with minimal supervision.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding in addition to following and/or documenting processes and procedures in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in complex situations.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with assistance. Specific vision abilities required by this job includes the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is in a busy office setting. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

NOTE: This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirement.

ASRC is a drug-free workplace and pre-employment drug testing is part of the hiring process.

ASRC and its family of companies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status, age or any other legal protected status.

EOE: M|F|D|V

EEO Poster

Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act. ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law.