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Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Works collaboratively with business departments to drive process improvement by identifying opportunities, defining business processes, and documenting procedures. Assesses and documents training needs and communicates the implementation of new or updated processes. Develops and maintains documentation including business process flows, training materials, standard operating procedures, and project status updates. Oversees projects for business departments and serves as a liaison and strategic partner between government entities, vendors, corporations, and other FA divisions to define business processes and support the development, enhancement, and delivery of products and services. When new processes are identified, may lead implementation efforts or transition execution to the Project Management team. Partners with other Business Analysts to gather information and complete assigned initiatives.

What You'll Do:

• Gathers information and data on business process and procedures
• Receives/identifies problem or process, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes
• Works with business partners to create documentation of business processes, training procedures, and standard operating procedures
• Generates standard reports, reviews and audits information
• Other duties as assigned

What You'll Bring:

• Bachelor’s degree preferred or an equivalent combination of education and experience
• 1–2 years of directly related experience
• Strong written and verbal communication skills
• Proficiency in standard Microsoft Office applications
• Analytical and problem-solving skills
• Data management skills
• Strong organizational skills

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees – not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.