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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

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Position Summary:

The Senior Manager, Software Engineering will manage and mentor a team of skilled, highly motivated software developers and admins while providing architecture oversight and operational support guidance for custom and business critical platforms used in the enterprise. The environment is fast paced and time to market of applications is critical to the success of the organization.

This position will be part of a dynamic team that is dedicated to delivering applications for high-quality, on-time software releases leveraging best-of-breed agile and DevOps practices with a focus on how to enable the operations of those applications through a combination of infrastructure solutioning, continuous delivery & integration, and efficient system sustainment planning.

This role is responsible for leading technical design, development, delivery, and operation of applications while managing respective agile work-streams closely. The applications supported by this team are shared across multiple business lines and so require the coordination of multiple, often competing prioritization concerns. In this capacity, the Senior Manager, Software Engineering will need to develop effective working relationships with various members of application development, infrastructure, customer support, property management and central operations business teams.

The Senior Manager Software Engineering will balance their time between leading the development team, focusing on execution, influencing improvements, thought leadership on the development process, and contributing to the coding and development of our applications. The Senior Manager will be responsible for development workstreams across product teams.

Essential Functions:

• This role should have prior experience managing development teams working on internal and customer facing applications, as well as working closely with teams providing operational support for infrastructure architecture & 3rd party cloud platforms.
• The candidate should have a strong understanding of agile software development and how that impacts the operations of software; and must participate in strategy discussion with all levels of management and business sponsors.
• Build, mentor and lead a team of highly passionate development team members.
• Define product vision, strategy, and roadmap for capacity planning.
• Ensure alignment with the company’s overall strategy and goals.
• Responsible for setting direct report goals, engaging the enterprise for feedback for employees and participate in yearly performance reviews.
• Responsible for product planning, feature prioritization and execution for the entire product lifecycle.
• Implement test-and-learn frameworks to continuously improve and iterate on product capabilities from MVP to national rollout and beyond.
• Facilitate customer research to gain deep empathy and insight into the user journey and problem statement.
• Work closely with software engineering to define product requirements and coordinate resources from key stakeholders.
• Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further optimizing these processes.
• Responsible for developing training and effectively communicate organizational change to all stakeholders.
• Responsible for identifying and tracking KPIs.
• Platform expert to ensure the product benefits the field users.
• Use data-driven decision making to identify opportunities and track product performance.
• Review project requirements & business cases to develop technical designs and lead teams to implement changes.
• Manage change requests to the platform applications such as Salesforce.
• Manage technical delivery of applications to Progress Residential using both in-house development teams as well as consultants on strategic projects.
• Support testing & deployment cycles, including working with project managers to coordinate user acceptance testing (UAT) and gathering feedback from pre-release testers.
• Ability to log, track, and manage issues, bugs, and enhancement/ features requests logged in JIRA.
• Participate in software release and post-release activities, including developing designs for proof of concepts.
• Oversee ongoing systems administration, maintenance, and support functions.
• Capture, mitigate and/or escalate risks & issues in a timely fashion.
• Ensure development standards and consistency of specifications across sub-systems.
• Write and/or review deliverables, solution blueprints, and architecture documentation.

Qualifications

• Bachelor’s degree required.
• 7+ years of overall experience in software development.
• 2+ years of management experience in an operational environment overseeing production development teams.
• Experience in resourcing, staffing and delivery of technical solutions with a given budget.
• Excellent organization skills and ability to effectively multitask in a dynamic and fast paced work environment.
• ITIL understanding and familiarity with modern application architecture design patterns.
• Strong communication skills (both verbal and written) and ability to communicate effectively with business owners in escalated or tense situations.
• Experience deploying and managing Salesforce Platform a strong plus.
• Experience with entire software development lifecycle (Agile, SDLC, Iterative).
• Strong analytical and problem-solving skills.
• Flexibility and positive attitude to achieve tight deadlines.
• Solid detail-oriented documentation skills.
• Strong balance of business and technical skills and ability to “translate” technical concepts clearly to non-technical decision-makers.
• Rapidly adapt and respond to changes in environment and priorities.
• Ability to work with a complex stakeholder group across geographical boundaries.
• Ability to work creatively, propose ideas and contribute to working groups.
• Proficient in Design Thinking and Agile/Scrum methodology.
• Adept at executive-level communication and stakeholder management.
• Ability to thrive in a dynamic, fast-changing, growth environment.
• Ability to work independently with minimum direction.
• Fosters teamwork and mutual respect throughout the company.

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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