Agriculture Jobs in Illinois with H-2B Sponsorship

Do you excel at building strong customer relationships and driving sales growth? Breezy Hill Nursery is looking for a Customer Service Representative (CSR) to be a vital part of our team, helping us deliver exceptional service to our valued B2B customers.

Location: On-Site (Salem, Wi or Clinton, Wi or Poplar Grove, IL)

Reports to: Sales Director

About us

Breezy Hill Nursery is a leading provider of ornamental plant materials, serving landscapers and re-wholesalers across the Midwest. We’re committed to exceptional quality and customer satisfaction, and we’re seeking a proactive, customer-focused professional to join our team.

Position Summary

The CSR will be the primary point of contact for our B2B customers, supporting the sales process, managing customer inquiries, and coordinating order fulfillment. As a key team member, you will help drive sales growth and enhance customer satisfaction.

Key Responsibilities

Sales Support

• Assist the Outside Sales Team with preparing quotes, providing product information, running reports, following up with customers, and managing pricing and Earned Volume Discount (EVD) processes.

Customer Service

• Address inquiries, provide product recommendations, and resolve issues related to orders, deliveries, and product availability.

CRM Management

• Maintain accurate customer records, sales activities, and order histories in the CRM system.

Order Processing

• Enter B2B orders accurately and efficiently in the ERP system. Coordinate with internal departments to ensure timely order fulfillment and invoicing.

Feedback Collection

• Gather feedback from B2B customers to improve services and share insights with the sales team.

Supply Chain Coordination

• Collaborate with the Outside Sales Team, Admin team, and Logistics Coordinator to ensure accurate delivery schedules and seamless order fulfillment.

Continuous Improvement

• Participate in training sessions to enhance product knowledge, customer service skills, and industry expertise. Seek feedback for personal and professional growth.

Qualifications

Required:

• High school diploma or equivalent.
• Proven experience in customer service or related roles.

Preferred:

• Experience with CRM and ERP systems.
• Knowledge of the nursery or landscaping industry.

Skills:

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• A proactive approach to problem-solving and attention to detail.

Why Join Breezy Hill Nursery?

As a CSR, you’ll play a key role in supporting our sales team and delivering outstanding service to our customers. Join our collaborative, growth-focused environment and contribute to a company that values its team members and prioritizes professional development.

Take the Next Step in Your Career!

Apply today and grow with Breezy Hill Nursery!

Breezy Hill Nursery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• This is an hourly role, what is your expected hourly rate?

Experience:

• Customer service: 1 year (Required)
• Horticulture: 1 year (Preferred)

Ability to Commute:

• Poplar Grove, IL 61065 (Required)

Work Location: In person