Personal Training Manager | Fit Fusion

Overview

The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals. This is a salaried position and requires a minimum of 45 hours per week.

The Personal Training Manager will achieve these objectives by:

• Managing and coaching the front-end selling process of the CrunchOne Kickoff.
• Managing and coaching the delivery of personal training services.
• “Owning” the client journey that a customer takes by engaging with our paid programming.

The Personal Training Manager is responsible for communicating and upholding company standards and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness, and cleanliness.

Responsibilities

New Client Acquisition

- Selling directly—50% of the time/day
- Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell.
- Managing schedules and directing resources as informed by the various KPI’s

Minimize and Manage Attrition

- Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days using the Client Folder System.
- Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale.
- Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports.

Staff Development

- Hire, train, and manage the performance of a team of qualified Personal Trainers.
- Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.

Manage & Communicate KPI's

- Maintain reports and data for clarity into performance of the business.
- Communicate takeaways and plans for improvement to General Manager.

Requirements

Knowledge, Skills & Abilities:

- Knowledge of Personal Training techniques and program design
- Sales, communication, and rapport building skills
- Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
- Must be able to adjust and operate all club equipment
- Experience in coaching/motivating groups
- Strong leadership, interpersonal & communication skills
- Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude
- Possesses a strong member service focus
- Responds professionally to requests and inquiries from guests, members, and staff

Education Level:

- High School Diploma or GED required
- Bachelor’s Degree preferred
- Current CPR

Certifications (One or more of the following):

- ACSM Certified Personal Trainer
- ACE Personal Trainer Certification
- The Cooper Institute Personal Trainer Certification
- IFPA Personal Fitness Trainer Certification
- NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
- NESTA Personal Fitness Trainer Certification
- NFPT Personal Trainer Certification
- NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist

Experience:

- 1-2 Years as a Personal Trainer preferred
- Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees
- Preferred: Consultative sales experience

Physical Requirements:

- Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members, and the public
- Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures. Regularly required to lift to 50 pounds

Benefits:

- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Profit sharing
- Training & development