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Housekeeping Manager

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility, and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 50 miles away from Bozeman, Belgrade, and West Yellowstone, MT.

Summary

The Housekeeping Manager provides professional leadership and strategic oversight of the Residential Housekeeping department, and Clubhouse and Aspire lodge keeping departments, ensuring the delivery of exceptional service standards across all residential properties. This role is responsible for departmental planning, staffing strategy, quality assurance programs, budget and cost control, training systems, and operational performance management. The Housekeeping Manager partners closely with Club Operations leadership to align housekeeping services with overall member experience goals, service standards, and operational objectives.

This is a management-level position focused on departmental leadership, service excellence strategy, operational planning, and continuous improvement.

Essential Functions

Key responsibilities include, but are not limited to:

• Lead and manage the Residential Housekeeping department, lodge keeping department, workforce planning, scheduling strategy, and performance management of supervisory and line-level associates.
• Establish, implement, and continuously improve housekeeping service standards, quality assurance protocols, and inspection programs to ensure consistent luxury-level service delivery.
• Develop and manage departmental operating procedures, training programs, and service guidelines aligned with Spanish Peaks standards and hospitality best practices.
• Oversee departmental budgeting, labor forecasting, inventory management, and cost control strategies to meet operational and financial objectives.
• Analyze operational metrics (productivity, quality scores, service response times, labor utilization) and implement process improvements to drive efficiency and service excellence.
• Partner cross-functionally with Clubhouse Operations, Facilities, Residential Services, and Membership teams to ensure seamless service delivery and proactive issue resolution.
• Lead recruitment, onboarding, training, coaching, and professional development initiatives for the housekeeping team.
• Ensure compliance with safety, sanitation, regulatory, and risk management standards applicable to hospitality and residential environments.
• Serve as a departmental leader within the overall Club Operations leadership team, contributing to service planning, guest experience initiatives, and continuous improvement projects.

Qualifications

Required:

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a closely related field.
• Minimum of 3–5 years of progressive leadership experience in hotel, resort, private club, or luxury residential housekeeping operations, including management of teams and departmental functions.
• Demonstrated experience with departmental budgeting, labor planning, service standards development, and operational performance management.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and property management or housekeeping systems.
• Valid driver’s license and ability to pass a MVR background check.

Preferred:

• Experience in luxury hospitality or private club environments.
• Bilingual in Spanish and English.
• Prior experience leading multi-property or large-scale housekeeping operations.

Physical Requirements

While this role is primarily managerial and administrative in nature, the individual must be able to:

• Move throughout residential and operational areas for inspections and operational oversight.
• Stand and walk for extended periods as required for leadership presence and inspections.
• Occasionally lift up to 25 lbs (e.g., supplies or materials for demonstrations or training).

Benefits

• Competitive Health, Dental, Vision Insurance Options
• 401(k) eligibility with bi-weekly match
• Discounted Employee Housing
• Paid Time Off
• Other voluntary insurance benefits available
• Company paid employee life insurance, short-term disability, and long-term disability
• Discounts to over 1,000 retailers through ADP LifeMart and Expert Voice
• Free transportation between the Club and housing