Care Assistant Jobs in Tennessee

Casago Smoky Mountains is looking for a dependable, highly observant, proactive, and exceptionally detail-oriented Property Care Assistant to join our Property Operations team.

This is much more than simply checking in on vacation rental homes. The right person will have a genuine eye for detail, take pride in the appearance and condition of our properties, and understand the importance of creating a positive experience for both our guests and homeowners.

This role is a combination of property care, inspections, follow-up, organization, and homeowner communication.

If you are the type of person who walks into a room and immediately notices what is out of place, takes pride in doing things correctly, and can communicate professionally with homeowners, vendors, and team members, this may be the position for you.

About the Role

The Property Care Assistant is a hands-on position working closely with the Property Care Director to maintain and oversee a portfolio of short-term rental properties.

This person will spend time in the field visiting properties, conducting walkthroughs, completing property care tasks, assisting with inspections, following up on maintenance and housekeeping items, monitoring property readiness, and communicating with homeowners when appropriate.

The role requires someone who can work independently, stay organized, communicate professionally, and recognize problems before they become larger issues.

Most importantly, this position requires an exceptional eye for detail.

We need someone who doesn't simply walk through a property we need someone who truly looks at it.

Homeowner Communication

An important part of this position is maintaining a positive, professional, and helpful relationship with homeowners.

The Property Care Assistant may communicate directly with homeowners regarding routine property care, inspections, maintenance updates, inventory needs, property improvements, and follow-up items as directed by the Property Care Director.

Responsibilities may include:

• Providing homeowners with professional updates regarding their property.
• Communicating inspection findings and property-care observations.
• Providing updates on completed or outstanding items.
• Communicating maintenance or property concerns clearly and professionally.
• Sharing photographs and documentation when appropriate.
• Following up with homeowners regarding approved property-care or improvement items.
• Helping homeowners understand the condition and needs of their property.
• Maintaining a friendly, respectful, and solutions-oriented relationship with homeowners.
• Escalating sensitive, complex, financial, or higher-level concerns to the Property Care Director.

Professional Communication Is Essential

Homeowners have entrusted us with their vacation homes, and communication is an important part of maintaining that trust.

We are looking for someone who can communicate with homeowners in a way that is:

Professional.
Friendly.
Clear.
Respectful.
Helpful.
Solutions-oriented.

The right candidate should be comfortable having conversations with homeowners, answering questions, providing updates, and representing Casago Smoky Mountains in a positive manner.

Property Care & Guest Readiness

You will help ensure our properties are ready for every guest arrival.

Responsibilities include:

• Complete assigned property care and readiness tasks.
• Conduct thorough property walkthroughs.
• Check supplies, amenities, furniture, décor, appliances, and guest-use items.
• Identify missing, damaged, worn, or out-of-place items.
• Check that rooms are properly presented and guest-ready.
• Assist with amenity restocking.
• Complete assigned punch-list items.
• Take detailed photographs of issues discovered.
• Report maintenance, cleanliness, inventory, and property-condition concerns.
• Follow up on previously identified issues.
• Assist with coordinating housekeeping and maintenance on-site when directed.
• Help ensure properties meet Casago Smoky Mountains' quality standards.

Your Eye for Detail Matters

This is one of the most important parts of the position.

You should be comfortable checking details such as:

• Are all light bulbs working?
• Are TVs, remotes, and electronics functioning?
• Are there enough towels, pillows, blankets, and linens?
• Are kitchen supplies and cookware complete?
• Are amenities clean, stocked, and functioning properly?
• Are furniture and décor in good condition and properly placed?
• Are there signs of damage or excessive wear?
• Are doors, cabinets, drawers, and handles functioning properly?
• Are there leaks, water spots, unusual smells, or potential maintenance concerns?
• Are outdoor areas presentable and guest-ready?
• Are safety concerns immediately reported?
• Does anything look different from the property's normal condition?

The expectation is that you will look for problems rather than wait for someone else to point them out.

Property Inspections

The Property Care Assistant will assist with and conduct property inspections as assigned.

Responsibilities include:

• Pre-arrival inspections.
• Post-maintenance inspections.
• Periodic quality inspections.
• Property condition walkthroughs.
• Documentation of findings.
• Photo documentation.
• Identifying unresolved issues.
• Following up on previously reported concerns.
• Communicating findings to the Property Care Director and/or homeowner as directed.
• Submitting inspection information promptly.

Ticketing & Documentation

Accurate documentation is extremely important in this position.

The Property Care Assistant will:

• Monitor the operations ticketing system daily.
• Document completed tasks.
• Enter accurate property information.
• Record the type of work completed.
• Document billable time correctly.
• Upload photographs when needed.
• Flag guest-impacting or overdue items immediately.
• Keep assigned property information current.
• Document homeowner communications and follow-up when appropriate.
• Communicate unresolved issues to the Property Care Director.

Attention to detail applies to documentation and communication just as much as it does to the properties themselves.

The Person We're Looking For

The ideal candidate is someone who is:

• Extremely detail-oriented.
• Observant and naturally curious.
• Proactive rather than reactive.
• Dependable and trustworthy.
• Organized and able to manage multiple priorities.
• Comfortable working independently.
• Comfortable communicating directly with homeowners.
• Professional and confident in conversations.
• Able to recognize when something isn't right.
• Someone who takes pride in their work.
• Comfortable communicating problems quickly.
• Willing to ask questions when clarification is needed.
• Professional and respectful.
• Comfortable working around guests, vendors, homeowners, and team members.
• Able to follow direction while still using good judgment.
• Someone who genuinely cares about the condition and presentation of the properties.

Requirements

• Valid driver's license.
• Reliable transportation.
• Ability to travel between properties throughout the Smoky Mountain area.
• Ability to work independently with minimal supervision.
• Exceptional attention to detail.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Comfortable communicating professionally with homeowners.
• Comfortable using a smartphone and mobile applications.
• Ability to take photographs and document property conditions.
• Professional appearance and demeanor.
• Ability to follow direction from the Property Care Director.
• Ability to identify and promptly report property concerns.

Experience with Guesty, Breezeway or similar property management platforms is helpful but not required.

Communication & Team Expectations

The Property Care Assistant works closely with the Property Care Director and the larger Casago Smoky Mountains team.

The Property Care Director provides direction, assignments, priorities, feedback, and performance accountability.

The Property Care Assistant is expected to:

• Communicate openly and professionally.
• Provide homeowners with excellent customer service.
• Report issues promptly.
• Ask questions when something is unclear.
• Provide updates on assigned tasks.
• Communicate potential problems before they become missed deadlines.
• Participate in weekly POD check-ins.
• Work respectfully with housekeeping, maintenance, and other Casago team members.
• Escalate sensitive or complex homeowner matters when appropriate.
• Protect the relationship and trust we have with each homeowner.
• Communicating professionally and proactively with homeowners.
• Following through on homeowner requests and approved items.
• Communicating clearly with the Property Care Director.
• Building trust with homeowners through dependable follow-through.

Our vacation rental homes are our guests' homes away from home, but they are also our homeowners' investments.

Homeowners trust Casago Smoky Mountains to care for their properties, protect their investment, and provide a high-quality experience for their guests.

The Property Care Assistant plays an important role in that relationship.

Guests notice when a home is clean, organized, well-stocked, comfortable, maintained, and thoughtfully prepared.

Homeowners notice when their property is being cared for, when concerns are communicated promptly, and when someone takes genuine pride in looking after their investment.

We are looking for someone who understands that excellent property care and excellent communication go hand in hand.

If you have a sharp eye, take pride in your work, enjoy being out in the field, communicate well with people, and genuinely care about the homes you are responsible for, we'd love to hear from you.

Join Casago Smoky Mountains and help us keep our properties looking their very best, one detail, one homeowner, and one guest at a time.

Pay: From $17.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person