Center Manager Jobs in Colorado
Center Manager jobs in Colorado concentrate in healthcare, childcare and early education, fitness and wellness, and community services, with demand at every level from first-time managers to multi-site directors. Denver, Colorado Springs, and Aurora account for the largest share of openings, where established employers such as UCHealth, Bright Horizons, and Kaiser Permanente Colorado regularly hire into these roles. Behavioral health center management and early childhood program administration are among the most consistently posted specialties statewide. See the openings below and apply to the ones that match your experience.
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Job ID: 2615547
Location: Colorado Springs, CO, US
Date Posted: 2026-08-11
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking an experienced IT Service Center Manager to support a dynamic IT services program at Peterson Space Force Base, Colorado Springs, CO. This is an on-site leadership role responsible for the day-to-day oversight and operational management of a multi-tiered IT Service Center team supporting Department of Defense (DoD) personnel. The Service Center operates during business hours, Monday through Friday, 6:00 AM – 6:00 PM Mountain Time.
Responsibilities
The Service Center Manager will provide hands-on leadership and supervision across all service delivery tiers, ensuring consistent, high-quality IT support is delivered in alignment with program requirements, SLAs, and ITIL best practices.
Team Leadership & Operations
- Oversee the daily operations of a multi-tiered Service Center team, ensuring adequate staffing coverage across all shifts within the 6:00 AM – 6:00 PM MT business hours window
- Serve as the primary point of escalation for complex or sensitive issues requiring leadership intervention
- Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests
- Conduct regular team meetings, one-on-ones, and performance reviews to foster professional development and accountability
- Develop and maintain Standard Operating Procedures (SOPs), knowledge base articles, and work instructions to support consistent service delivery
- Coordinate with program management and government stakeholders to communicate service status, trends, and improvement initiatives
- Track and report on key performance indicators (KPIs) and metrics including ticket volumes, resolution times, first call resolution rates, customer satisfaction scores, and SLA compliance
- Drive continual service improvement initiatives leveraging ITIL frameworks and industry best practices
- Work collaboratively with all other Operations team leads and technical teams across the program to ensure seamless ticket escalation, resolution coordination, and communication; the program encompasses multiple specialized teams and the Service Center Lead serves as a critical integration point, ensuring incidents and requests are routed, escalated, and resolved efficiently across all functional areas
- Support onboarding and training of new Service Center personnel
- Ensure all team members maintain required certifications and clearance levels in accordance with program requirements
Qualifications
Required Qualifications
- Location: Must be local to Colorado Springs, CO; this position requires on-site presence at Peterson Space Force Base
- Clearance: Active Top Secret with SCI eligibility required at time of hire
Certification:
- CompTIA Security+ (or equivalent DoD 8570/8140 IAT Level II certification or higher) required
- Minimum of one (1) active ITIL certification (ITIL 4 Foundation or higher) required
Experience:
- 5+ years of experience supporting DoD agencies in an IT services or service desk capacity
- 3+ years of experience in a Service Desk Lead, Supervisor, or Team Lead role, with demonstrated responsibility for team oversight, performance management, and service delivery
- Strong working knowledge of ITIL service management principles and their practical application in a service desk environment
- Proficiency with ITSM ticketing platforms (e.g., ServiceNow, Remedy, or equivalent)
- Experience managing multi-tiered support teams and coordinating escalation workflows
- Familiarity with Active Directory user and computer account administration
- Strong understanding of Windows desktop operating systems and Microsoft 365 applications in a DoD or enterprise environment
- Demonstrated ability to manage competing priorities, meet SLAs, and drive accountability within a team
Desired Qualifications
- Security certification above the CompTIA Security+, such as CompTIA CySA+, CASP+, CISSP, or equivalent higher-level DoD 8570/8140 certification
- Multiple ITIL certifications beyond Foundation level (e.g., ITIL 4 Specialist, Strategist, or Leader designations)
- Help Desk Institute (HDI) certification, such as HDI Support Center Manager (HDI-SCM), HDI Support Center Team Lead (HDI-SCTL), or equivalent
- Experience supporting Space Force, Air Force, or other DoD Space enterprise programs
- Familiarity with DoD cybersecurity frameworks, RMF, and STIG compliance requirements
- Experience with asset management tools and hardware lifecycle processes in a government environment
- Prior experience supporting VIP or executive-level customers in a military or government setting
- CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, MS-900)
Job ID: 2615547
Location: Colorado Springs, CO, US
Date Posted: 2026-08-11
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking an experienced IT Service Center Manager to support a dynamic IT services program at Peterson Space Force Base, Colorado Springs, CO. This is an on-site leadership role responsible for the day-to-day oversight and operational management of a multi-tiered IT Service Center team supporting Department of Defense (DoD) personnel. The Service Center operates during business hours, Monday through Friday, 6:00 AM – 6:00 PM Mountain Time.
Responsibilities
The Service Center Manager will provide hands-on leadership and supervision across all service delivery tiers, ensuring consistent, high-quality IT support is delivered in alignment with program requirements, SLAs, and ITIL best practices.
Team Leadership & Operations
- Oversee the daily operations of a multi-tiered Service Center team, ensuring adequate staffing coverage across all shifts within the 6:00 AM – 6:00 PM MT business hours window
- Serve as the primary point of escalation for complex or sensitive issues requiring leadership intervention
- Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests
- Conduct regular team meetings, one-on-ones, and performance reviews to foster professional development and accountability
- Develop and maintain Standard Operating Procedures (SOPs), knowledge base articles, and work instructions to support consistent service delivery
- Coordinate with program management and government stakeholders to communicate service status, trends, and improvement initiatives
- Track and report on key performance indicators (KPIs) and metrics including ticket volumes, resolution times, first call resolution rates, customer satisfaction scores, and SLA compliance
- Drive continual service improvement initiatives leveraging ITIL frameworks and industry best practices
- Work collaboratively with all other Operations team leads and technical teams across the program to ensure seamless ticket escalation, resolution coordination, and communication; the program encompasses multiple specialized teams and the Service Center Lead serves as a critical integration point, ensuring incidents and requests are routed, escalated, and resolved efficiently across all functional areas
- Support onboarding and training of new Service Center personnel
- Ensure all team members maintain required certifications and clearance levels in accordance with program requirements
Qualifications
Required Qualifications
- Location: Must be local to Colorado Springs, CO; this position requires on-site presence at Peterson Space Force Base
- Clearance: Active Top Secret with SCI eligibility required at time of hire
Certification:
- CompTIA Security+ (or equivalent DoD 8570/8140 IAT Level II certification or higher) required
- Minimum of one (1) active ITIL certification (ITIL 4 Foundation or higher) required
Experience:
- 5+ years of experience supporting DoD agencies in an IT services or service desk capacity
- 3+ years of experience in a Service Desk Lead, Supervisor, or Team Lead role, with demonstrated responsibility for team oversight, performance management, and service delivery
- Strong working knowledge of ITIL service management principles and their practical application in a service desk environment
- Proficiency with ITSM ticketing platforms (e.g., ServiceNow, Remedy, or equivalent)
- Experience managing multi-tiered support teams and coordinating escalation workflows
- Familiarity with Active Directory user and computer account administration
- Strong understanding of Windows desktop operating systems and Microsoft 365 applications in a DoD or enterprise environment
- Demonstrated ability to manage competing priorities, meet SLAs, and drive accountability within a team
Desired Qualifications
- Security certification above the CompTIA Security+, such as CompTIA CySA+, CASP+, CISSP, or equivalent higher-level DoD 8570/8140 certification
- Multiple ITIL certifications beyond Foundation level (e.g., ITIL 4 Specialist, Strategist, or Leader designations)
- Help Desk Institute (HDI) certification, such as HDI Support Center Manager (HDI-SCM), HDI Support Center Team Lead (HDI-SCTL), or equivalent
- Experience supporting Space Force, Air Force, or other DoD Space enterprise programs
- Familiarity with DoD cybersecurity frameworks, RMF, and STIG compliance requirements
- Experience with asset management tools and hardware lifecycle processes in a government environment
- Prior experience supporting VIP or executive-level customers in a military or government setting
- CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, MS-900)
See All 57 Center Manager Jobs in Colorado
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Find Center Manager JobsCenter Manager Jobs by City in Colorado
Where Colorado roles are concentrated, by current openings.
Center Manager Job Market in Colorado
A snapshot from current Colorado openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Automotive
- Consulting & Professional Services
What Colorado Employers Look For
The qualifications that appear most often in center manager jobs across Colorado.
- Bachelor's degree in business administration, human services, education, or a related field
- Relevant Colorado state credential or director qualification for regulated center types such as childcare
- Three or more years of supervisory or operations experience in a comparable center setting
- Demonstrated ability to manage budgets, staffing schedules, and compliance reporting
- Strong working knowledge of Colorado-specific regulatory requirements and reporting standards
- Experience with quality improvement frameworks such as Colorado Shines or relevant accreditation bodies
Center Manager Jobs in Colorado: Frequently Asked Questions
How do you become a center manager in Colorado?
The path depends on the type of center you want to manage. For childcare and early education centers, Colorado requires a director qualification through the Colorado Office of Early Childhood, which involves verified education and experience minimums. For healthcare or behavioral health settings, employers typically look for a relevant clinical or administrative degree alongside supervisory experience. Fitness and community center roles generally prioritize business or recreation management credentials combined with hands-on leadership experience.
Which companies hire center managers in Colorado?
Companies currently hiring center managers in Colorado include Walmart, NBH Bank, and HDR, per current listings on Migrate Mate as of August 2026. Colorado's mix of large healthcare systems, nonprofit community organizations, and national childcare operators means openings appear across both the Front Range metros and smaller communities statewide.
Which Colorado cities have the most center manager jobs?
Denver, Colorado Springs, and Westminster have the most center manager openings in Colorado. Denver drives the largest share given its concentration of hospital systems, corporate headquarters, and community service organizations, while Colorado Springs and Aurora generate steady demand through military family services, regional healthcare campuses, and growing residential populations that support childcare and fitness center expansion.
Are there remote center manager jobs in Colorado?
Yes, but they're rare. Center manager roles are primarily on-site positions because they involve direct oversight of staff, facilities, and day-to-day operations. About 25% of center manager openings tied to Colorado are remote or hybrid as of August 2026, and those tend to be in administrative or program management capacities rather than hands-on facility leadership roles.
How can I get hired as a center manager in Colorado with little or no experience?
The most realistic entry path is moving into a lead or assistant manager role first, then stepping up once you have documented supervisory experience. Large Colorado employers such as UCHealth and Bright Horizons hire associate directors and program coordinators who build into center manager positions. Completing a Colorado Shines director qualification or earning a relevant credential in early childhood or healthcare administration gives candidates a concrete edge when applying to their first management role.
Where can I find and apply to center manager jobs in Colorado?
You can find and apply to center manager jobs in Colorado on Migrate Mate, which lists current openings across the state. Search for roles that match your background and specialty, then apply directly to the ones that fit your experience and preferred location.
See All 57 Center Manager Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
Find Center Manager Jobs