Community Manager Jobs in San Antonio, TX

Company Overview

Trio Homeowners Association Management is a leading HOA management company in the San Antonio area, dedicated to providing exceptional customer service and support for homeowners associations. Our experienced team combines integrity, training, and advanced technology to meet the unique needs of each community we manage.

Summary

We are seeking a Community Associate to join our team at Trio Homeowners Association Management. In this role, you will be instrumental in delivering outstanding customer service and administrative support to our clients. Your contributions will help enhance the living experience for residents within the communities we serve.

Job Description

Overview:

The Community Association Manager will be responsible for association portfolios including operations and administrative functions to help maintain a smooth running and properly functioning Community. Based on business needs, job duties or requirements may be added or changed at manager's discretion.

Responsibilities:

• Prepare or review Association correspondence as need from the Board of Directors and owners. All membership mailings, including but not limited to, Budget Notices and Annual Membership Meeting Notices must be approved in advance by immediate supervisor.
• Prepares and distributes notices of meeting, agendas, and minutes of meeting
• Administers all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws
• Prepare a board meeting packet for each regular scheduled board meeting. Package to include written manager’s report, financial report, delinquency update, correspondence, bids, etc. Ensure packet is distributed to your board a minimum of three days prior to the meeting.
• Attend board and membership meetings as stipulated in the association contract. If the manager is unable to attend, manager is responsible to find coverage for the meeting or to reschedule the meeting with board AND management approval.
• Maintain up-to-date Association records & information
• Assist the board to engage licensed and insured contractors and service providers.
• Monitor contractor & service provider performance.
• Provide excellent customer service and handle complaints courteously, timely and efficiently.
• Return all calls and emails within 48 hours in accordance with the management contract.
• Monitor expenses and ensure invoices are Board approved
• Review monthly financial statements for accuracy and budgetary requirements. Ensure timely distribution to the board.
• Review property inspections as specified within the management contract.
• Prepare the initial draft of the annual budget based on the specified timeline. All budgets must be approved by immediate supervisor prior to distribution to the Board.
• Maintain all Association insurance policies to be in full force and effect in concert with the board and the association’s insurance agent.
• Notify board president and, when necessary, all board members of potential issues & concerns.
• Works with the Board Members and Senior Managers to develop strategic direction for the Associations. This position reports to the Executive Community Manager/Owners.
• Ensures alignment of activities which meet the mission, vision, agreed critical success factors, and goals of the Board of Directors
• Develops, communicates, and monitors property budgets
• Manager as to anticipated shortfalls and/or excess funding by budget line item

Qualifications:

Proven verbal and written communication skills to interface with residents and Board members

Strong organizational skills, ability to prioritize work, and shows attention to detail

Strong customer service skills

Strong presentation skills

Strong time management skills

Ability to adapt to change; within the organization and the needs of the client

Proficient in Windows and MS Office with excellent Excel capabilities

Experience:

2-5 years of Customer Service skills

Job Position:

Trio HOA Management is seeking an individual that is personable and self-motivated, has outstanding customer service skills, is highly organized and must have a variety of computer, clerical, and multi-tasking skills with a strong emphasis on detail and a willingness to go above and beyond our client’s expectations.

This candidate must have strong and creative leadership skills; impeccable relationship building skills, a broad integrative approach to problem solving; strong technical skills in budgeting and financial management; proven communication and interpersonal skills; strong financial acumen in assisting with the preparation of annual budgets and daily management of operations; strong understanding of marketing and business development; and a proven ability to drive growth and profitability within a community association.

Additionally, have strong computer skills with Microsoft Office and database software. Attention to detail and enjoy working with people are a must. Time management, organization, and strong communication skills will contribute to the success of this position.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Work Location: In person