Service Tech Jobs at Albany Medical Center with Visa Sponsorship
Service Tech jobs at Albany Medical Center put you at the intersection of clinical operations and technical support in one of New York's leading academic medical centers. Albany Medical Center has a track record of sponsoring international workers across multiple visa categories for this function, making it a realistic target for visa-dependent candidates.
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AMHS - IT Infrastructure
Work Shift:
Day (United States of America)
Salary Range:
$50,639.00 - $75,959.00
INTRODUCTION
The Tech Field Support provides onsite and remote support for all complex and in person support needs. The Tech Field Support will take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal. The Tech Field Support escalates and notifies Information Technology employees appropriately according to documented standard operating procedures. The Tech Field Support is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk. The Tech Field Support acts as a liaison between the customers and Information Technology to resolve any issue that is reported, and will fulfill any project based or new requests that are assigned to them in the documented timelines.
Level I
The Tech Field Support – Level I will have little onsite field support experience but has a desire to pursue a career in some field of Information Technology. The individual will complete tasks as documented by departmental standard operating procedures, processes, documentation and training. The individual will receive close supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards. The individual will have exemplary personal work ethic and strive to work effectively and efficiently.
TYPICAL RESPONSIBILITIES
Support:
- Respond to problems called in and repair malfunctioning equipment in a timely manner
- Assist in providing support with desktop troubleshooting, configuration and diagnostic tools
- Install terminals, modems, personal computers, printers and other desktop equipment and software to support enterprise future business growth and the movement and/or expansion of enterprise units
- Adhere to customer service standards in all verbal and written interactions with users
- Work as part of a team to meet goals set forth by Information Technology management
- Meet documented and communicated statistical metrics that drive overall departmental performance
Supervision:
This position does not have any supervisory responsibilities
Contact with others:
High degree of contact internal and external to Albany Med including any user of any Albany Med device or application
Other:
- Maintain current technical expertise in the rapidly changing technology of Albany Med Information Technology
- Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
- Provide best effort support for non-standard applications and hardware
- Participate in on-call rotation and help troubleshoot customer issues
- Maintain confidentiality by using and communicating information only as needed to perform one’s duties
- Perform at or above the Information Technology performance standards
- Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
- Complete other duties or assignments as designated by management
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Department/Unit:
AMHS - IT Infrastructure
Work Shift:
Day (United States of America)
Salary Range:
$50,639.00 - $75,959.00
INTRODUCTION
The Tech Field Support provides onsite and remote support for all complex and in person support needs. The Tech Field Support will take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal. The Tech Field Support escalates and notifies Information Technology employees appropriately according to documented standard operating procedures. The Tech Field Support is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk. The Tech Field Support acts as a liaison between the customers and Information Technology to resolve any issue that is reported, and will fulfill any project based or new requests that are assigned to them in the documented timelines.
Level I
The Tech Field Support – Level I will have little onsite field support experience but has a desire to pursue a career in some field of Information Technology. The individual will complete tasks as documented by departmental standard operating procedures, processes, documentation and training. The individual will receive close supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards. The individual will have exemplary personal work ethic and strive to work effectively and efficiently.
TYPICAL RESPONSIBILITIES
Support:
- Respond to problems called in and repair malfunctioning equipment in a timely manner
- Assist in providing support with desktop troubleshooting, configuration and diagnostic tools
- Install terminals, modems, personal computers, printers and other desktop equipment and software to support enterprise future business growth and the movement and/or expansion of enterprise units
- Adhere to customer service standards in all verbal and written interactions with users
- Work as part of a team to meet goals set forth by Information Technology management
- Meet documented and communicated statistical metrics that drive overall departmental performance
Supervision:
This position does not have any supervisory responsibilities
Contact with others:
High degree of contact internal and external to Albany Med including any user of any Albany Med device or application
Other:
- Maintain current technical expertise in the rapidly changing technology of Albany Med Information Technology
- Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
- Provide best effort support for non-standard applications and hardware
- Participate in on-call rotation and help troubleshoot customer issues
- Maintain confidentiality by using and communicating information only as needed to perform one’s duties
- Perform at or above the Information Technology performance standards
- Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
- Complete other duties or assignments as designated by management
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Tips for Finding Service Tech Jobs at Albany Medical Center
Document your biomedical or clinical equipment credentials
Albany Medical Center's Service Tech roles typically require hands-on experience with medical equipment maintenance. Gather certifications like CBET or manufacturer training records before applying. These credentials signal job-specific readiness and strengthen your visa petition's specialty occupation argument.
Target open roles across all Albany Medical campuses
Albany Medical Center posts Service Tech openings across its hospital, outpatient facilities, and affiliated sites. Search each location separately, since roles in different departments may have different sponsorship timelines and hiring managers with varying familiarity with the H-1B process.
Clarify sponsorship intent before the offer stage
Healthcare employers sometimes assume Service Tech candidates are locally authorized. Raise your visa status directly but professionally after a strong first-round interview, not in your cover letter. Framing it as a straightforward next step reduces hesitation from hiring teams unfamiliar with the process.
Align your OPT or CPT start date with equipment staffing cycles
Albany Medical Center's biomedical and facilities teams tend to fill Service Tech gaps around fiscal quarter transitions. If you're on F-1 OPT, time your applications so your authorization start date lands when headcount decisions are being made, not mid-budget cycle.
Use Migrate Mate to filter verified sponsoring Service Tech employers
Searching job boards broadly wastes time on employers with no sponsorship history. Migrate Mate lets you filter specifically for healthcare employers like Albany Medical Center that have sponsored roles in this function, so you apply where your visa status is already expected.
Confirm the employer's USCIS filing timeline against H-1B cap deadlines
For cap-subject H-1B candidates, registration opens in March for an October 1 start. Ask your Albany Medical Center recruiter whether their legal team files during the standard cap cycle or uses cap-exempt pathways, since academic medical centers sometimes qualify for cap-exempt petitions through affiliated research entities.
Frequently Asked Questions
Does Albany Medical Center sponsor H-1B visas for Service Techs?
Yes, Albany Medical Center has a demonstrated history of sponsoring H-1B visas for Service Tech roles. As an academic medical center, it may also qualify as a cap-exempt institution for certain positions affiliated with its research programs, which can allow H-1B petitions to be filed outside the standard annual lottery window. Confirm the applicable pathway with the recruiter during the offer stage.
How do I apply for Service Tech jobs at Albany Medical Center?
Applications go through Albany Medical Center's careers portal on their official website. Search for Service Tech or Biomedical Equipment Technician openings and apply directly. You can also browse verified open roles at Albany Medical Center filtered by visa sponsorship eligibility on Migrate Mate, which surfaces positions where sponsorship has been used for this function before.
Which visa types does Albany Medical Center commonly use for Service Tech roles?
Albany Medical Center sponsors H-1B visas for qualifying Service Tech positions and also accepts candidates on F-1 OPT and F-1 CPT for early-career or training-track roles. TN visa status is an option for Canadian and Mexican nationals whose technical qualifications fall under a USMCA-covered occupation category. The right visa type depends on your nationality, degree field, and the specific role's requirements.
What qualifications does Albany Medical Center expect for Service Tech candidates?
Albany Medical Center typically looks for candidates with a degree or formal training in biomedical engineering technology, electronics, or a closely related technical field, along with hands-on experience servicing clinical or diagnostic equipment. Manufacturer certifications for equipment brands common in hospital settings strengthen your application. For visa sponsorship purposes, your credentials also need to support a specialty occupation determination under USCIS standards.
How do I manage timing if I'm applying on F-1 OPT for a Service Tech role?
F-1 OPT gives you up to 12 months of work authorization after graduation, with a potential 24-month STEM extension if your degree qualifies. For a Service Tech role, your biomedical or engineering degree will typically support the STEM OPT extension. Apply early enough that your OPT start date aligns with Albany Medical Center's hiring cycle, and confirm your employer is enrolled in E-Verify, which is required for STEM OPT.