Business Operations Jobs at Equinix with Visa Sponsorship
Business Operations jobs at Equinix support the infrastructure and processes behind one of the world's largest data center networks. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target for international candidates in operational and strategy-focused roles.
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Get Access To All JobsData Center Customer Operations IV - Night Shift
- JR-162549
- On Site
- Dallas
- Operations
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We're looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges.
As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.
In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.
Job Summary
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities
Queue Management / Reporting:
- Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
- Supports cross-functional teams to collaborate on customer tickets
- Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
- Actively provides input and makes recommendations to processes
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems
Installations:
- Handles moderately difficult rack and stack customer equipment tickets
- Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
- Supports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
- Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
- Performs quality checks on both cross-connects and on-site support tickets and recommends improvements
Cross-Connect:
- Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
- Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.
Testing / Troubleshooting:
- Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
- Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.)
- Escalates more advanced circuits and supports as needed
- Works with customers to troubleshoot issues and uses experience gained to recommend solutions
Stakeholder Partnership:
- Monitors stock levels and proactively addresses needs for materials with proper teams
- Provides escalated work order support, and supports dispatch of alarms
- May provide back-up support to security personnel, if needed
Customer Management:
- Supports customer satisfaction through timely and precise order execution
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Provides support with time expectations on new deployments and existing alterations
- Supports customers on-site by through access control and escorting services
- Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations
Projects:
- Supports and partners with team members on projects as directed
- Coordinates vendors for various Data Center related projects
- Performs quality assurance on new customer installation or deployments
Training:
- Completes all assigned training in a timely manner
- May provide guidance and support to more junior team members and new hires
Qualifications
Typical Degree & Years of Experience
- Typically requires a high school diploma and proven years of equivalent work experience
- Willing to work a rotating shift, including nights
The targeted pay range for this position in the following location is / locations are:
United States - DA7 Dallas: 53,600 - 80,400 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits:
- Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
Data Center Customer Operations IV - Night Shift
- JR-162549
- On Site
- Dallas
- Operations
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We're looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges.
As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.
In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.
Job Summary
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities
Queue Management / Reporting:
- Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
- Supports cross-functional teams to collaborate on customer tickets
- Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
- Actively provides input and makes recommendations to processes
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems
Installations:
- Handles moderately difficult rack and stack customer equipment tickets
- Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
- Supports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
- Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
- Performs quality checks on both cross-connects and on-site support tickets and recommends improvements
Cross-Connect:
- Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
- Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.
Testing / Troubleshooting:
- Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
- Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.)
- Escalates more advanced circuits and supports as needed
- Works with customers to troubleshoot issues and uses experience gained to recommend solutions
Stakeholder Partnership:
- Monitors stock levels and proactively addresses needs for materials with proper teams
- Provides escalated work order support, and supports dispatch of alarms
- May provide back-up support to security personnel, if needed
Customer Management:
- Supports customer satisfaction through timely and precise order execution
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Provides support with time expectations on new deployments and existing alterations
- Supports customers on-site by through access control and escorting services
- Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations
Projects:
- Supports and partners with team members on projects as directed
- Coordinates vendors for various Data Center related projects
- Performs quality assurance on new customer installation or deployments
Training:
- Completes all assigned training in a timely manner
- May provide guidance and support to more junior team members and new hires
Qualifications
Typical Degree & Years of Experience
- Typically requires a high school diploma and proven years of equivalent work experience
- Willing to work a rotating shift, including nights
The targeted pay range for this position in the following location is / locations are:
United States - DA7 Dallas: 53,600 - 80,400 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits:
- Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
See all Business Operations Jobs at Equinix
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Business Operations Jobs at Equinix.
Get Access To All JobsTips for Finding Business Operations Jobs at Equinix
Align your credentials to data center operations
Equinix's Business Operations roles often sit at the intersection of technology infrastructure and business process. Framing your experience around operational efficiency, vendor management, or cross-functional program delivery in tech environments strengthens your fit before you apply.
Target roles tied to global operations teams
Equinix runs interconnected data centers across dozens of markets, so Business Operations headcount often ties to global expansion programs. Roles on those teams tend to have more established sponsorship workflows than newly created positions, which means smoother H-1B or TN filing processes.
Confirm LCA coverage before accepting an offer
Before signing, verify that your job title and worksite location are covered by the Labor Condition Application your employer files with DOL. Business Operations roles at large infrastructure companies sometimes span multiple sites, and the LCA must reflect where you'll actually work.
Use Migrate Mate to surface open Business Operations roles
Filtering by both role type and sponsorship history saves significant time in your search. Migrate Mate lets you browse verified Business Operations openings at Equinix specifically, so you're not sifting through postings at employers with no sponsorship track record.
Prepare for specialty occupation documentation early
USCIS scrutinizes H-1B petitions for Business Operations roles more closely than for purely technical positions. Gather documentation showing that your specific duties require a bachelor's degree in a relevant field, such as business administration, finance, or supply chain management, before your employer files Form I-129.
Understand OPT cap-gap timing if you're on F-1
If your OPT expires before October 1 and your H-1B petition is selected in the lottery, your cap-gap period bridges the gap automatically. Confirm with HR that Equinix will file your petition before your OPT end date to preserve continuous work authorization through the transition.
Frequently Asked Questions
Does Equinix sponsor H-1B visas for Business Operations?
Yes, Equinix sponsors H-1B visas for Business Operations roles. The company has an active sponsorship track record for this function, covering both cap-subject petitions and extensions. Because Business Operations can draw USCIS scrutiny around specialty occupation requirements, your employer's HR and legal team will typically build a strong evidentiary record documenting why the role requires a relevant degree.
How do I apply for Business Operations jobs at Equinix?
Applications go through Equinix's careers portal. Search for Business Operations, Operations Program Manager, or related titles and filter by your preferred region. Before applying, tailor your resume to reflect operational impact in technology or infrastructure environments. You can also browse verified open roles at Equinix through Migrate Mate, which filters specifically for positions where sponsorship is available.
Which visa types does Equinix commonly use for Business Operations roles?
H-1B is the primary visa for Business Operations professionals at Equinix, covering both new hires and transfers from other H-1B employers. TN visa status is an option for Canadian and Mexican nationals in qualifying management or business analyst categories. For longer-term paths, Equinix also supports EB-2 and EB-3 Green Card sponsorship through the PERM labor certification process for eligible employees.
What qualifications does Equinix expect for Business Operations roles?
Most Business Operations positions at Equinix require a bachelor's degree in business administration, operations management, finance, or a related field. Practical experience in process improvement, cross-functional project delivery, or vendor operations is heavily weighted. For H-1B sponsorship purposes, the degree field needs to align directly with job duties, so a general management background without a relevant degree can complicate the petition.
How long does the sponsorship process take for a Business Operations hire?
For H-1B transfers from an existing H-1B employer, work can begin as soon as USCIS receives the petition. For new H-1B cap-subject filings, the lottery runs in March with employment starting October 1 at the earliest. PERM labor certification for Green Card sponsorship typically takes 12 to 24 months before an I-140 immigrant petition can be filed, depending on DOL processing backlogs.