Operations Jobs at FTI with Visa Sponsorship
FTI's Operations roles span project coordination, process improvement, and administrative functions that keep consulting engagements running. The firm sponsors multiple visa categories for this function, making it a realistic target if you're on OPT, holding an H-1B, or pursuing a long-term work authorization pathway in professional services.
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Get Access To All JobsINTRODUCTION
You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.
ROLE AND RESPONSIBILITIES
The Service Operations Supervisor- Products is responsible for overseeing service programs, relationships and activities as they relate to our Excellerate Product business. This includes defining service offerings, development of service support tools, while creating and defining the processes that drive these activities. The ideal candidate is organized, proactive, and able to interface effectively with external and internal cross-functional teams to ensure professional execution of Excellerate Product service matters.
An ideal candidate for this role would have a proven track record of managing field service activities, coordinating teams, and driving service delivery improvements; along with proficiency with ERP or CRM platforms (e.g., Salesforce, Oracle, Service Cloud, NetSuite). Additionally, strong leadership, analytical, and communication skills, and the ability to collaborate effectively with customers, executives, field teams, and OEM partners are preferred.
MINIMUM REQUIREMENTS
Education: Associate’s or Bachelor's degree in Business Administration, Engineering Technology, or training relevant to electrical distribution products
OR
Experience: 2+ years of experience in a warranty, service coordination, or customer service role
Travel: 0-10%
Work Schedule: This position works an average of 40 hours between the hours of 7 am and 5 pm, Monday through Friday.
KEY RESPONSIBILITIES
- Oversees and coordinate obtaining service rights from critical equipment providers
- Coordinates the creation and scope of product service offerings
- Plays a pivotal role in the creation and development of various service support tools
- Responsible for the creation of service reports and procedures executed on our electrical distribution products
- Acts as a liaison between product OEM and service partners as appropriate
- Supports the development and reporting of key metrics, including response times, effectiveness, and cost of service activities
- Provides input on recurring product issues and work with engineering and reliability teams to reduce failure rates
- Responsible for the creation of SOPs and work instructions, confirming they remain up-to-date
- Actively participates in the product development process with responsibility over your associated deliverables
- Performs other related duties as required and assigned
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
BENEFITS
How Does FTI Give YOU the Chance to Thrive?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.
Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.
FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.
INTRODUCTION
You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.
ROLE AND RESPONSIBILITIES
The Service Operations Supervisor- Products is responsible for overseeing service programs, relationships and activities as they relate to our Excellerate Product business. This includes defining service offerings, development of service support tools, while creating and defining the processes that drive these activities. The ideal candidate is organized, proactive, and able to interface effectively with external and internal cross-functional teams to ensure professional execution of Excellerate Product service matters.
An ideal candidate for this role would have a proven track record of managing field service activities, coordinating teams, and driving service delivery improvements; along with proficiency with ERP or CRM platforms (e.g., Salesforce, Oracle, Service Cloud, NetSuite). Additionally, strong leadership, analytical, and communication skills, and the ability to collaborate effectively with customers, executives, field teams, and OEM partners are preferred.
MINIMUM REQUIREMENTS
Education: Associate’s or Bachelor's degree in Business Administration, Engineering Technology, or training relevant to electrical distribution products
OR
Experience: 2+ years of experience in a warranty, service coordination, or customer service role
Travel: 0-10%
Work Schedule: This position works an average of 40 hours between the hours of 7 am and 5 pm, Monday through Friday.
KEY RESPONSIBILITIES
- Oversees and coordinate obtaining service rights from critical equipment providers
- Coordinates the creation and scope of product service offerings
- Plays a pivotal role in the creation and development of various service support tools
- Responsible for the creation of service reports and procedures executed on our electrical distribution products
- Acts as a liaison between product OEM and service partners as appropriate
- Supports the development and reporting of key metrics, including response times, effectiveness, and cost of service activities
- Provides input on recurring product issues and work with engineering and reliability teams to reduce failure rates
- Responsible for the creation of SOPs and work instructions, confirming they remain up-to-date
- Actively participates in the product development process with responsibility over your associated deliverables
- Performs other related duties as required and assigned
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
BENEFITS
How Does FTI Give YOU the Chance to Thrive?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.
Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.
FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.
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Get Access To All JobsTips for Finding Operations Jobs at FTI Jobs
Align your resume to consulting operations vocabulary
FTI evaluates Operations candidates through a consulting lens. Reframe your experience around engagement support, resource coordination, and operational efficiency rather than generic administrative tasks. Consulting firms respond to language that mirrors client-facing project structures.
Target roles that fit specialty occupation criteria
For H-1B sponsorship, your Operations role at FTI needs to qualify as a specialty occupation requiring a specific bachelor's degree field. Project operations and business analyst roles typically meet this bar. Generalist coordinator titles may face more USCIS scrutiny during adjudication.
Use Migrate Mate to filter open Operations positions at FTI
FTI posts Operations roles across practice groups and office locations, making it easy to miss relevant openings. Search Migrate Mate to filter by visa sponsorship eligibility so you're only applying to positions where sponsorship is actively on the table.
Raise sponsorship during the offer stage, not before
Consulting firms like FTI typically confirm sponsorship intent after extending an offer, not during screening. Bring up your visa situation once you have a written offer in hand. Raising it earlier in the process can stall or end consideration for Operations roles.
Verify your OPT end date before your start date
If you're on F-1 OPT, your start date at FTI must fall within your authorized period. USCIS requires your employment to begin before your OPT expires. A gap between your offer acceptance and start date can create authorization problems if your OPT window is tight.
Understand how PERM affects long-term sponsorship timelines
FTI sponsors EB-2 and EB-3 green cards for some Operations staff, which requires a DOL PERM labor certification. This process typically takes one to two years before an I-140 petition can be filed. Clarify the firm's policy on permanent residence sponsorship before accepting an offer.
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Find Operations at FTI JobsFrequently Asked Questions
Does FTI sponsor H-1B visas for Operations roles?
Yes, FTI sponsors H-1B visas for qualifying Operations positions. The role needs to meet USCIS specialty occupation standards, which generally requires a bachelor's degree in a specific field directly related to the job duties. Operations roles tied to project management, business analysis, or consulting support are more likely to qualify than generalist administrative positions.
How do I apply for Operations jobs at FTI?
You can find open Operations positions at FTI through their careers portal or by browsing Migrate Mate, which filters roles by visa sponsorship eligibility. When applying, tailor your materials to consulting operations language, specifically project coordination, process improvement, and engagement support. FTI screens candidates through a structured process that includes behavioral and case-style assessments for some operational functions.
Which visa types does FTI commonly use for Operations hires?
FTI sponsors a range of visa categories for Operations staff, including H-1B, H-1B1, E-3, TN, F-1 OPT, F-1 CPT, and J-1. For permanent residence, the firm has sponsored EB-2 and EB-3 green cards for eligible employees. The visa type used depends on your nationality, degree background, and the specific role structure within the Operations function.
What qualifications does FTI expect for sponsored Operations positions?
FTI looks for candidates with a bachelor's degree in a relevant field such as business, finance, economics, or a technical discipline. For Operations roles at a consulting firm, hands-on experience with project tracking, stakeholder coordination, or process documentation strengthens your candidacy. Prior exposure to professional services or a consulting environment is a meaningful differentiator at the screening stage.
How do I plan my timeline if I need visa sponsorship to work at FTI?
If you're targeting an H-1B, FTI would need to file your petition in April for an October 1 start date, meaning you should aim to secure an offer by February or March. If you're on OPT, confirm your expiration date allows enough runway for onboarding. TN and E-3 visas move faster and don't require lottery selection, which gives those pathways more scheduling flexibility.
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