Project Management Specialist Jobs at WSP with Visa Sponsorship
Project Management Specialist jobs at WSP span infrastructure, environmental, and advisory projects, typically requiring coordination of multidisciplinary teams and management of complex client deliverables. The company has a consistent track record of sponsoring international candidates for this function, supporting multiple work visa categories from initial employment through long-term residency pathways.
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The Workforce Analyst supports Contact Center teams across phone, email, and chat channels. The position is responsible for workforce forecasting, scheduling, intraday management, reporting, and analysis to maintain appropriate staffing levels and support service-level and operational goals.
The Workforce Analyst analyzes historical and real-time data, identifies staffing and performance trends, and provides recommendations to management regarding staffing needs, overtime, undertime, schedule adjustments, and resource allocation.
The Workforce Analyst works closely with Operations, Management, Supervisors, Training, and Quality teams to address staffing needs, resolve workforce-related issues, and support operational performance.
The position will also cross-train with the Back Office (Support Team) Workforce Analyst to provide backup support for workforce planning and staffing requirements across the Service Center.
Considering local candidates only
The schedule for this position will be:
- Schedule Mon-Fri 8:45am - 5:15pm
Hourly pay range: $27.53
WSP Benefits
WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.
Essential Functions:
- Develop short- and long-term workforce forecasts using historical contact volumes, arrival patterns, average handle time (AHT), shrinkage, service levels, occupancy, and other relevant workforce metrics.
- Create and maintain employee schedules to align staffing with forecasted workload and business requirements.
- Monitor real-time contact volumes, staffing levels, service levels, queue performance, and employee states to identify and address intraday staffing needs.
- Make recommendations regarding overtime, undertime, schedule changes, staffing adjustments, and resource allocation based on forecasted and real-time conditions.
- Monitor and analyze schedule adherence and provide recommendations to improve workforce efficiency and coverage.
- Analyze Contact Center performance across phone, email, and chat channels and identify trends, risks, and opportunities for improvement.
- Provide staffing and hiring recommendations based on forecasted workload, staffing requirements, attrition, shrinkage, and business needs.
- Conduct root cause analysis related to workload, traffic distribution, staffing, service-level performance, adherence, and other workforce metrics.
- Prepare and distribute accurate daily, weekly, monthly, and ad-hoc workforce reports and analytics for management.
- Develop and maintain dashboards, reporting tools, and workforce-related data in partnership with the management team.
- Maintain accurate employee, role, team, system, and workforce management information in accordance with applicable company procedures and data-security requirements.
- Provide training and subject-matter guidance to Supervisors and Managers regarding workforce reports, metrics, and WFM processes.
- Partner with Management, Supervisors, Training, and Quality to coordinate staffing requirements for meetings, training, and other activities while maintaining appropriate coverage.
- Identify and communicate workforce-related system or operational issues and work with the management team toward resolution.
- Develop strong working relationships across departments to support effective workforce planning and problem resolution.
- Cross-train with the Back Office (Support Team) Workforce Analyst and provide backup support as needed.
- Perform other related duties as assigned.
PERFORMANCE CRITERIA
Performance will be evaluated based on:
- Forecasting and scheduling accuracy.
- Accuracy and timeliness of workforce reporting and analysis.
- Effective staffing coverage and support of service-level objectives.
- Timely identification and resolution of intraday staffing issues.
- Accuracy and effectiveness of workforce recommendations.
- Quality and reliability of workforce data and reporting.
- Support of operational performance and departmental goals.
ESSENTIAL JOB FUNCTIONS
- Develop and maintain short- and long-term workforce forecasts using historical, current, and projected operational data.
- Create and maintain staffing schedules based on forecasted workload and business requirements.
- Monitor real-time staffing levels, contact volumes, queue performance, service levels, employee states, schedule adherence, and other workforce management metrics.
- Identify staffing gaps, coverage risks, and operational trends and provide recommendations for appropriate intraday adjustments.
- Analyze workforce and operational data to identify trends, risks, staffing requirements, and opportunities for improvement.
- Prepare and distribute accurate and timely workforce reports, dashboards, and analyses.
- Maintain accurate workforce management, staffing, scheduling, and related information across applicable systems.
- Communicate workforce trends, staffing requirements, operational risks, and recommendations to management and operational leaders.
- Coordinate with Operations, Supervisors, Training, Quality, and other departments to support staffing requirements and maintain appropriate operational coverage.
- Provide subject-matter guidance and training regarding workforce management processes, reports, metrics, systems, and tools.
- Respond to changing operational conditions and support intraday workforce management activities.
- Work independently, manage multiple priorities, and make data-informed recommendations in a fast-paced and changing operational environment.
- Communicate effectively, both verbally and in writing.
- Use computers, keyboards, mice, telephones, and standard office equipment on a regular basis.
- Navigate multiple computer screens and software applications while accurately entering, accessing, retrieving, analyzing, and interpreting information.
- Sit at a workstation and use a computer for extended periods.
- Perform primarily sedentary work requiring extended periods of computer and workstation use.
- Use sufficient visual ability to read and interpret computer screens, reports, spreadsheets, dashboards, and other work-related information.
- Perform frequent hand and eye coordination when using a keyboard, mouse, telephone, and standard office equipment.
- Meet established job performance and quality standards.
- Perform the essential functions of the position with or without reasonable accommodation.
- Work remotely when required and in accordance with applicable company policies and procedures.
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
This Opportunity
The Workforce Analyst supports Contact Center teams across phone, email, and chat channels. The position is responsible for workforce forecasting, scheduling, intraday management, reporting, and analysis to maintain appropriate staffing levels and support service-level and operational goals.
The Workforce Analyst analyzes historical and real-time data, identifies staffing and performance trends, and provides recommendations to management regarding staffing needs, overtime, undertime, schedule adjustments, and resource allocation.
The Workforce Analyst works closely with Operations, Management, Supervisors, Training, and Quality teams to address staffing needs, resolve workforce-related issues, and support operational performance.
The position will also cross-train with the Back Office (Support Team) Workforce Analyst to provide backup support for workforce planning and staffing requirements across the Service Center.
Considering local candidates only
The schedule for this position will be:
- Schedule Mon-Fri 8:45am - 5:15pm
Hourly pay range: $27.53
WSP Benefits
WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.
Essential Functions:
- Develop short- and long-term workforce forecasts using historical contact volumes, arrival patterns, average handle time (AHT), shrinkage, service levels, occupancy, and other relevant workforce metrics.
- Create and maintain employee schedules to align staffing with forecasted workload and business requirements.
- Monitor real-time contact volumes, staffing levels, service levels, queue performance, and employee states to identify and address intraday staffing needs.
- Make recommendations regarding overtime, undertime, schedule changes, staffing adjustments, and resource allocation based on forecasted and real-time conditions.
- Monitor and analyze schedule adherence and provide recommendations to improve workforce efficiency and coverage.
- Analyze Contact Center performance across phone, email, and chat channels and identify trends, risks, and opportunities for improvement.
- Provide staffing and hiring recommendations based on forecasted workload, staffing requirements, attrition, shrinkage, and business needs.
- Conduct root cause analysis related to workload, traffic distribution, staffing, service-level performance, adherence, and other workforce metrics.
- Prepare and distribute accurate daily, weekly, monthly, and ad-hoc workforce reports and analytics for management.
- Develop and maintain dashboards, reporting tools, and workforce-related data in partnership with the management team.
- Maintain accurate employee, role, team, system, and workforce management information in accordance with applicable company procedures and data-security requirements.
- Provide training and subject-matter guidance to Supervisors and Managers regarding workforce reports, metrics, and WFM processes.
- Partner with Management, Supervisors, Training, and Quality to coordinate staffing requirements for meetings, training, and other activities while maintaining appropriate coverage.
- Identify and communicate workforce-related system or operational issues and work with the management team toward resolution.
- Develop strong working relationships across departments to support effective workforce planning and problem resolution.
- Cross-train with the Back Office (Support Team) Workforce Analyst and provide backup support as needed.
- Perform other related duties as assigned.
PERFORMANCE CRITERIA
Performance will be evaluated based on:
- Forecasting and scheduling accuracy.
- Accuracy and timeliness of workforce reporting and analysis.
- Effective staffing coverage and support of service-level objectives.
- Timely identification and resolution of intraday staffing issues.
- Accuracy and effectiveness of workforce recommendations.
- Quality and reliability of workforce data and reporting.
- Support of operational performance and departmental goals.
ESSENTIAL JOB FUNCTIONS
- Develop and maintain short- and long-term workforce forecasts using historical, current, and projected operational data.
- Create and maintain staffing schedules based on forecasted workload and business requirements.
- Monitor real-time staffing levels, contact volumes, queue performance, service levels, employee states, schedule adherence, and other workforce management metrics.
- Identify staffing gaps, coverage risks, and operational trends and provide recommendations for appropriate intraday adjustments.
- Analyze workforce and operational data to identify trends, risks, staffing requirements, and opportunities for improvement.
- Prepare and distribute accurate and timely workforce reports, dashboards, and analyses.
- Maintain accurate workforce management, staffing, scheduling, and related information across applicable systems.
- Communicate workforce trends, staffing requirements, operational risks, and recommendations to management and operational leaders.
- Coordinate with Operations, Supervisors, Training, Quality, and other departments to support staffing requirements and maintain appropriate operational coverage.
- Provide subject-matter guidance and training regarding workforce management processes, reports, metrics, systems, and tools.
- Respond to changing operational conditions and support intraday workforce management activities.
- Work independently, manage multiple priorities, and make data-informed recommendations in a fast-paced and changing operational environment.
- Communicate effectively, both verbally and in writing.
- Use computers, keyboards, mice, telephones, and standard office equipment on a regular basis.
- Navigate multiple computer screens and software applications while accurately entering, accessing, retrieving, analyzing, and interpreting information.
- Sit at a workstation and use a computer for extended periods.
- Perform primarily sedentary work requiring extended periods of computer and workstation use.
- Use sufficient visual ability to read and interpret computer screens, reports, spreadsheets, dashboards, and other work-related information.
- Perform frequent hand and eye coordination when using a keyboard, mouse, telephone, and standard office equipment.
- Meet established job performance and quality standards.
- Perform the essential functions of the position with or without reasonable accommodation.
- Work remotely when required and in accordance with applicable company policies and procedures.
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
See all 72+ Project Management Specialist Jobs at WSP
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Project Management Specialist Jobs at WSP.
Get Access To All JobsTips for Finding Project Management Specialist Jobs at WSP
Frame your credentials around infrastructure project delivery
WSP's Project Management Specialist roles sit within technical consulting, not general business operations. Translate your experience into infrastructure or environmental project terms: budget oversight, schedule control, and stakeholder reporting on capital projects carry far more weight than generic PM credentials.
Target WSP's sector-specific project offices directly
WSP staffs Project Management Specialists by practice area, including transportation, water, and federal programs. Apply to openings tied to a specific sector rather than broad corporate listings. Sector alignment signals you understand the regulatory and client environment the role operates in.
Earn your PMP before submitting your application
Project Management Professional certification is a recurring requirement in WSP's Project Management Specialist postings. Sitting the PMP before you apply removes a common screening objection and signals you meet the professional standard expected in consulting environments without waiting for employer-sponsored training.
Understand how WSP structures E-3 and TN sponsorship timelines
For Australian and Canadian nationals, WSP can support E-3 and TN status without H-1B lottery exposure. Both allow consular processing, meaning you can potentially start within weeks of an offer. Confirm with the recruiter whether your role qualifies as a specialty occupation under USCIS criteria before the offer stage.
Clarify PERM and Green Card timing during offer negotiation
WSP sponsors EB-2 and EB-3 Green Cards for Project Management Specialists, but PERM labor certification adds significant lead time after you start. Ask during offer negotiation when the employer typically initiates PERM for this role, so you can plan your priority date strategy accurately.
Use Migrate Mate to filter WSP openings by visa type
WSP posts Project Management Specialist roles across multiple locations with varying sponsorship availability. Use Migrate Mate to filter active WSP openings by the visa category you need, so you're applying only to positions where your specific work authorization is explicitly supported.
Frequently Asked Questions
Does WSP sponsor H-1B visas for Project Management Specialists?
Yes, WSP sponsors H-1B visas for Project Management Specialists. The role typically qualifies as a specialty occupation under USCIS standards, requiring at least a bachelor's degree in a relevant field such as civil engineering, construction management, or a related discipline. Because H-1B availability depends on the annual cap and lottery, timing your application cycle and confirming the role's eligibility with the recruiter early in the process matters.
How do I apply for Project Management Specialist jobs at WSP?
You can apply directly through WSP's careers portal, filtering by role title and location. Before applying, confirm the specific practice area the role sits within, such as transportation, water, or environmental services, since WSP structures its project management hiring by sector. Tailoring your resume to the project type and regulatory environment of that sector significantly improves screening outcomes. Migrate Mate also lists active WSP openings filtered by visa sponsorship type, which helps you identify positions aligned with your work authorization.
Which visa types does WSP commonly use for Project Management Specialist roles?
WSP sponsors H-1B, E-3 visa, and TN visas for Project Management Specialists, making it accessible to a range of international candidates. Australian nationals frequently use the E-3, which avoids the H-1B lottery and allows consular processing. Canadian nationals may qualify for TN visa status. For candidates pursuing permanent residency, WSP also supports EB-2 and EB-3 Green Card sponsorship, and F-1 OPT and CPT holders can often use those authorizations to begin employment while longer-term sponsorship is arranged.
What qualifications does WSP expect for Project Management Specialist roles?
WSP typically expects a bachelor's degree in civil engineering, construction management, urban planning, or a closely related technical field. Project Management Professional certification is frequently listed as a requirement or strong preference. Hands-on experience managing schedule, budget, and deliverables on infrastructure or consulting projects carries more weight than general business management background. Familiarity with project controls software and experience interfacing with public-sector or government clients is an advantage in many of WSP's project management roles.
How long does the visa sponsorship process typically take when joining WSP as a Project Management Specialist?
Timeline depends on the visa category. E-3 and TN processing through consular channels can move within a few weeks of an offer for qualified Australian and Canadian candidates. H-1B sponsorship is tied to USCIS's April lottery and October 1 start date, meaning you may wait up to a year depending on timing. Green Card sponsorship through PERM labor certification typically begins after you've been employed for some time, and the full EB-2 or EB-3 process runs several years depending on your country of birth and priority date.