Content Manager Jobs in Massachusetts

PURPOSE AND SCOPE:

The Program & Content Manager (Instructional Design) leads the design, development, and management of learning content and training programs that support capability development across internal teams and customers. This role applies instructional design expertise to translate complex clinical, technical, and operational concepts into engaging and effective learning experiences.

The position partners closely with Training & Development Managers, subject matter experts, and cross-functional stakeholders to ensure training programs are well-designed, scalable, and aligned with business priorities. This role also supports the governance, quality, and consistency of learning content across training initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Designs and develops learning experiences using instructional design methodologies and adult learning principles.
• Translates complex clinical, technical, and operational information into clear, engaging, and practical learning materials.
• Develops training assets including facilitator guides, participant materials, eLearning modules, job aids, and digital learning resources.
• Partners with Training & Development Managers and subject matter experts to support the development of training programs aligned with business priorities.
• Manages learning content projects, ensuring timelines, quality standards, and stakeholder expectations are met.
• Applies blended learning approaches across instructor-led training, virtual learning, and digital learning solutions.
• Supports development and maintenance of role-based curricula and learning pathways.
• Ensures learning content aligns with brand standards, quality expectations, and applicable compliance requirements.
• Coordinates updates and revisions to learning materials to maintain accuracy and relevance.
• Supports the evaluation and continuous improvement of training programs based on learner feedback and performance data.
• Maintains organization and governance of training materials and learning resources across learning platforms and repositories.
• Coordinates and manages the submission of training materials through required compliance and approval processes (e.g. PMRC), ensuring timely review, revisions, and final approval prior to release.
• Serves as a resource for best practices in instructional design and learning development.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assist with various projects as assigned by a direct supervisor.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 50% Travel

SUPERVISION:

• None

Education:

• Bachelor’s Degree required; Advanced Degree preferred

EXPERIENCE AND REQUIRED SKILLS:

• 8 – 12 years’ related experience in instructional design, learning and development, or training program development; or a Master’s degree with 6 years’ experience; or a PhD with 3 years’ experience; or equivalent directly related work experience.
• Expertise in adult learning principles and instructional design methodologies.
• Experience developing training content across multiple formats including instructor-led training, virtual learning, and eLearning.
• Strong writing and content development skills with the ability to translate complex concepts into clear learning materials.
• Experience managing training development projects and coordinating with subject matter experts and stakeholders.
• Familiarity with learning technologies such as Learning Management Systems (LMS) and digital learning tools (e.g., Articulate or similar platforms).
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.
• Experience working in regulated environments and supporting content approval processes (e.g., PMRC where applicable).

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Rate: $95,000 - $145,000

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

EOE, disability/veterans