Customer Experience Specialist Jobs in North Carolina
Customer Experience Specialist jobs in North Carolina are concentrated in Charlotte, Raleigh, and the Research Triangle, where financial services, technology, and healthcare companies maintain large customer-facing operations. Employers like Bank of America, Fidelity Investments, and Duke University Health System consistently hire for these roles across voice support, digital engagement, and omnichannel service functions. Demand reaches from entry-level service associates through senior specialists leading quality and retention programs. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 40+ Customer Experience Specialist jobs
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Manager
Drives and implements marketing activities for NASCAR in line with the agreed strategy. Conducts market analyses using available marketing tools for existing and potential products, systems, and/or service. Creates end-user acceptance and specification offerings tailored to NASCAR. Ensures a high level of customer satisfaction and continuously monitors performance.
Key Responsibilities
Electrification & NASCAR Business Development Support
- Support national sales teams with customer engagement initiatives related to NASCAR events and other corporate events
- Help coordinate cross-functional activities utilizing NASCAR assets
- Coordinate customer events, meetings, and communications, including working with the local sales teams to increase awareness and attendance at the events in their areas
- Assist with CRM updates and post-event reporting
- Coordinate with the marketing teams to ensure brand/messaging coordination
- Represent ABB at key NASCAR non-race events and meetings throughout the country
- Assist with reporting, budgeting, cost control, and procurement requests
- Maintain inventories of promotional materials, event assets, and working with ABB Global branding team for all merchandise
NASCAR Partnership Support
- Serve as the Events / Customer Experience specialist for the NASCAR team, including attending all calls and events (via phone or in person) with NASCAR that are related to events
- Serves as the primary point of contact for both our employees and customers at the events
- Lead the planning and execution strategy of three (3) VIP NASCAR race weekends, customer hospitality events, and executive experiences
- Lead the planning and execution of smaller NASCAR events across the schedule
- Lead the planning and logistics strategy of eight (8) NASCAR Fuel for Hospitality race weekends
- Provide a monthly planner for the sales teams that identifies the upcoming NASCAR activities
- Assist with event activation planning alongside internal ABB Stakeholders
- Support branding initiatives including signage, displays, promotional materials, apparel, and customer engagement assets. Ensure consistency with ABB brand standards throughout NASCAR activations
Event Planning & Operations
- Coordinates across business lines so the events maintain their budget requirements
- Assist in planning customer events utilizing the NASCAR Partnership assets
- Develop project planners with timelines and track deliverables across multiple initiatives
- Provide a post-race report to the NASCAR team after each of the three (3) activations that include areas of improvement, lessons learned, and general summary
- Coordinate and run the mandatory on-site meeting for employees during the three (3) activations
- If ABB decides to have a theme for the customer events (data center, contractors, etc.), work with the teams to coordinate customers, on-site presentation during the event, etc.
Cross-Functional Collaboration
- Coordinate planning activities across multiple ABB Business Lines and Segment Leaders to maximize customer engagement opportunities
- Provides appropriate marketing information to support long – to mid-term decision making on sales and marketing strategy
- Support internal communication between business units involved in automotive and motorsports initiatives
- Drives sales efficiency to ensure that every salesperson possesses appropriate knowledge for the events, including product, technical and events aspects
- Identify opportunities to improve planning processes and event execution
Qualifications for the role:
- Bachelor’s degree in business, marketing or similar
- 4+ years of work related experience, preferably in NASCAR or other professional sports industry
- Experience in professional events and customer engagement required
- Ability to travel 25-50% of the time to various ABB, customer and tradeshow events
- Candidates must already have a work authorization that allows them to work for ABB in United States
More about us:
ABB is a global technology leader driving sustainable and efficient solutions in electrification and automation. With a strong commitment to innovation, ABB is accelerating industrial transformation worldwide. The United States is a key market for ABB, where it has significantly expanded its operations through strategic acquisitions and investments. Employing thousands across the nation, ABB's U.S. footprint is marked by a history of technological breakthroughs and industry firsts.
ABB's Electrical Protection, Distribution & Control products include medium and low voltage switchgear, grid hardware, protection and control relays, switchboards, power and lighting panelboards, busway, medium and low voltage circuit breakers, motor and lighting controls, load centers, metering, energy monitoring & control, DIN rail products, dry type transformers and more.
What's in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
- ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
MyBenefitsABB.com
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Manager
Drives and implements marketing activities for NASCAR in line with the agreed strategy. Conducts market analyses using available marketing tools for existing and potential products, systems, and/or service. Creates end-user acceptance and specification offerings tailored to NASCAR. Ensures a high level of customer satisfaction and continuously monitors performance.
Key Responsibilities
Electrification & NASCAR Business Development Support
- Support national sales teams with customer engagement initiatives related to NASCAR events and other corporate events
- Help coordinate cross-functional activities utilizing NASCAR assets
- Coordinate customer events, meetings, and communications, including working with the local sales teams to increase awareness and attendance at the events in their areas
- Assist with CRM updates and post-event reporting
- Coordinate with the marketing teams to ensure brand/messaging coordination
- Represent ABB at key NASCAR non-race events and meetings throughout the country
- Assist with reporting, budgeting, cost control, and procurement requests
- Maintain inventories of promotional materials, event assets, and working with ABB Global branding team for all merchandise
NASCAR Partnership Support
- Serve as the Events / Customer Experience specialist for the NASCAR team, including attending all calls and events (via phone or in person) with NASCAR that are related to events
- Serves as the primary point of contact for both our employees and customers at the events
- Lead the planning and execution strategy of three (3) VIP NASCAR race weekends, customer hospitality events, and executive experiences
- Lead the planning and execution of smaller NASCAR events across the schedule
- Lead the planning and logistics strategy of eight (8) NASCAR Fuel for Hospitality race weekends
- Provide a monthly planner for the sales teams that identifies the upcoming NASCAR activities
- Assist with event activation planning alongside internal ABB Stakeholders
- Support branding initiatives including signage, displays, promotional materials, apparel, and customer engagement assets. Ensure consistency with ABB brand standards throughout NASCAR activations
Event Planning & Operations
- Coordinates across business lines so the events maintain their budget requirements
- Assist in planning customer events utilizing the NASCAR Partnership assets
- Develop project planners with timelines and track deliverables across multiple initiatives
- Provide a post-race report to the NASCAR team after each of the three (3) activations that include areas of improvement, lessons learned, and general summary
- Coordinate and run the mandatory on-site meeting for employees during the three (3) activations
- If ABB decides to have a theme for the customer events (data center, contractors, etc.), work with the teams to coordinate customers, on-site presentation during the event, etc.
Cross-Functional Collaboration
- Coordinate planning activities across multiple ABB Business Lines and Segment Leaders to maximize customer engagement opportunities
- Provides appropriate marketing information to support long – to mid-term decision making on sales and marketing strategy
- Support internal communication between business units involved in automotive and motorsports initiatives
- Drives sales efficiency to ensure that every salesperson possesses appropriate knowledge for the events, including product, technical and events aspects
- Identify opportunities to improve planning processes and event execution
Qualifications for the role:
- Bachelor’s degree in business, marketing or similar
- 4+ years of work related experience, preferably in NASCAR or other professional sports industry
- Experience in professional events and customer engagement required
- Ability to travel 25-50% of the time to various ABB, customer and tradeshow events
- Candidates must already have a work authorization that allows them to work for ABB in United States
More about us:
ABB is a global technology leader driving sustainable and efficient solutions in electrification and automation. With a strong commitment to innovation, ABB is accelerating industrial transformation worldwide. The United States is a key market for ABB, where it has significantly expanded its operations through strategic acquisitions and investments. Employing thousands across the nation, ABB's U.S. footprint is marked by a history of technological breakthroughs and industry firsts.
ABB's Electrical Protection, Distribution & Control products include medium and low voltage switchgear, grid hardware, protection and control relays, switchboards, power and lighting panelboards, busway, medium and low voltage circuit breakers, motor and lighting controls, load centers, metering, energy monitoring & control, DIN rail products, dry type transformers and more.
What's in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
- ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
MyBenefitsABB.com
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See All 40 Customer Experience Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Experience Specialist Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Electronics & Hardware
- Banking & Financial Services
What North Carolina Employers Look For
The qualifications that appear most often in customer experience specialist jobs across North Carolina.
- Two or more years of customer-facing service or account management experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills in a professional environment
- Demonstrated ability to resolve escalated customer issues and reduce churn
- Experience meeting measurable service metrics such as CSAT, NPS, or first-contact resolution
- Associate or bachelor's degree in business, communications, or a related field preferred
Customer Experience Specialist Jobs in North Carolina: Frequently Asked Questions
How do you become a customer experience specialist in North Carolina?
Customer experience specialist roles in North Carolina do not require a state-issued license, so the path runs through education and demonstrated service experience. Most employers prefer at least an associate degree in business, communications, or a related field, though many hire candidates with a high school diploma and strong work history. Building proficiency in CRM platforms and completing customer service certifications from recognized professional bodies strengthens a North Carolina application considerably.
Which companies hire customer experience specialists in North Carolina?
North Carolina customer experience specialist roles are posted by MAERSK, Tesla, and Marshalls and others right now, based on current listings on Migrate Mate as of October 2026. North Carolina's mix of financial services headquarters in Charlotte, major health systems across the Triangle, and growing technology campuses in Wake and Mecklenburg counties keeps a wide range of employers posting these roles consistently.
Which North Carolina cities have the most customer experience specialist jobs?
Charlotte, Durham, and Raleigh have the most customer experience specialist openings in North Carolina right now. Charlotte leads because it is home to major banking and financial services operations, while Raleigh and Durham draw openings from the technology companies and health systems anchored in the Research Triangle, which together account for a large share of the state's professional service employment.
Are there remote customer experience specialist jobs in North Carolina?
Yes, and more than most fields. About 64% of customer experience specialist openings tied to North Carolina are remote or hybrid as of October 2026, reflecting how well this work translates to distributed teams. Roles focused on digital support, email and chat management, and client success tend to carry the highest share of fully remote arrangements among North Carolina postings.
How can I get hired as a customer experience specialist in North Carolina with little or no experience?
The most realistic entry path is through a front-line customer service or contact center associate role at one of North Carolina's large employers, such as a bank operations center in Charlotte or a health system patient services team in the Triangle. These positions often feed directly into specialist tracks. A customer service certification from a recognized body and hands-on CRM exposure, even through coursework or volunteer work, gives candidates a measurable edge when competing for those first roles.
Where can I find and apply to customer experience specialist jobs in North Carolina?
You can find and apply to customer experience specialist jobs in North Carolina on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings to find roles that fit your background and apply directly to the ones that match.
See All 40 Customer Experience Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Jobs