Customer Experience Specialist Jobs in North Carolina
Customer Experience Specialist jobs in North Carolina are concentrated in Charlotte, Raleigh, and the Research Triangle, where financial services, technology, and healthcare companies maintain large customer-facing operations. Employers like Bank of America, Fidelity Investments, and Duke University Health System consistently hire for these roles across voice support, digital engagement, and omnichannel service functions. Demand reaches from entry-level service associates through senior specialists leading quality and retention programs. See the openings below and apply to the ones that match your experience.
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Showing 5 of 26+ Customer Experience Specialist jobs
WE’RE GROWING — COME GROW WITH US!
Peace Heating and Air Conditioning is growing, and we’re looking for a motivated, energetic, and dependable Customer Experience & Operations Coordinator to join our team!
This is not your typical office position. You’ll be involved in multiple areas of our company, from customer communication and marketing to permits, equipment registrations, rebates, and supporting our sales and field teams. If you enjoy staying busy, talking with people, and being part of a team where your work makes a difference, we want to meet you.
What You’ll Be Doing
- Customer Experience: Follow up with customers, help coordinate projects, and make sure they receive an exceptional experience from start to finish.
- Marketing Support: Assist with social media, promotions, customer outreach, and community marketing efforts.
- Permits & Registrations: Process and track permits, equipment registrations, warranty information, and rebate submissions.
- Outbound Customer Calls: Contact customers for scheduling, maintenance reminders, follow-ups, promotions, and sales opportunities.
- Sales Support: Help our sales and operations teams with customer communication, documentation, and follow-up.
- Team Support: Work closely with our office and field teams to help keep daily operations organized and moving forward.
- Bookkepping
Who We’re Looking For
We want someone who is:
- Positive, energetic, and dependable
- Highly organized and able to manage multiple priorities
- Comfortable and confident communicating with customers by phone
- Detail-oriented with strong follow-through
- Proactive and willing to take ownership of responsibilities
- Comfortable working in a fast-paced environment where priorities can change
- A team player who is willing to jump in and help wherever needed
- Experienced in HVAC, home services, or the trades is a plus, but not required
What We Offer
- Competitive pay with spiff opportunites
- Benefits
- Performance-based bonus opportunities
- A fun, supportive, and team-focused work environment
- Training and opportunities to learn different areas of the HVAC industry
- Opportunity for advancement as our company continues to grow
Ready for More Than Just Another Office Job?
If you’re looking for an opportunity where you can build your skills, take on responsibility, and grow with a successful local company, we’d love to hear from you.
Apply today and become part of the Peace Heating and Air Conditioning team!
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
See All 26 Customer Experience Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Experience Specialist Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in customer experience specialist jobs across North Carolina.
- Two or more years of customer-facing service or account management experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills in a professional environment
- Demonstrated ability to resolve escalated customer issues and reduce churn
- Experience meeting measurable service metrics such as CSAT, NPS, or first-contact resolution
- Associate or bachelor's degree in business, communications, or a related field preferred
Customer Experience Specialist Jobs in North Carolina: Frequently Asked Questions
How do you become a customer experience specialist in North Carolina?
Customer experience specialist roles in North Carolina do not require a state-issued license, so the path runs through education and demonstrated service experience. Most employers prefer at least an associate degree in business, communications, or a related field, though many hire candidates with a high school diploma and strong work history. Building proficiency in CRM platforms and completing customer service certifications from recognized professional bodies strengthens a North Carolina application considerably.
Which companies hire customer experience specialists in North Carolina?
North Carolina customer experience specialist roles are posted by Five Below, Cisco, and Tesla and others right now, based on current listings on Migrate Mate as of August 2026. North Carolina's mix of financial services headquarters in Charlotte, major health systems across the Triangle, and growing technology campuses in Wake and Mecklenburg counties keeps a wide range of employers posting these roles consistently.
Which North Carolina cities have the most customer experience specialist jobs?
Charlotte, Winston-Salem, and Durham have the most customer experience specialist openings in North Carolina right now. Charlotte leads because it is home to major banking and financial services operations, while Raleigh and Durham draw openings from the technology companies and health systems anchored in the Research Triangle, which together account for a large share of the state's professional service employment.
Are there remote customer experience specialist jobs in North Carolina?
Yes, and more than most fields. About 56% of customer experience specialist openings tied to North Carolina are remote or hybrid as of August 2026, reflecting how well this work translates to distributed teams. Roles focused on digital support, email and chat management, and client success tend to carry the highest share of fully remote arrangements among North Carolina postings.
How can I get hired as a customer experience specialist in North Carolina with little or no experience?
The most realistic entry path is through a front-line customer service or contact center associate role at one of North Carolina's large employers, such as a bank operations center in Charlotte or a health system patient services team in the Triangle. These positions often feed directly into specialist tracks. A customer service certification from a recognized body and hands-on CRM exposure, even through coursework or volunteer work, gives candidates a measurable edge when competing for those first roles.
Where can I find and apply to customer experience specialist jobs in North Carolina?
You can find and apply to customer experience specialist jobs in North Carolina on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings to find roles that fit your background and apply directly to the ones that match.
See All 26 Customer Experience Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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