Customer Experience Specialist Jobs in Utah
Customer Experience Specialist jobs in Utah are in steady demand, concentrated in the technology, financial services, and direct-to-consumer retail sectors that anchor the Wasatch Front economy, with openings at every level from entry-level support associates to senior CX program managers. Salt Lake City, Provo, and Lehi draw the heaviest hiring activity, where companies like Adobe, Qualtrics, and Goldman Sachs have established significant operations. The most sought-after specialties in Utah are customer journey mapping, voice-of-customer program management, and omnichannel support operations. Find a role that fits below and apply directly.
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CUSTOMER EXPERIENCE SPECIALIST
BEDDY’S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN, FAIR, AND FLEXIBLE. OUR EMPLOYEES TAKE CARE OF ONE ANOTHER AND WORK AS A TEAM IN VARIOUS ROLES AS NEEDED.
Hours: Full-time, 40 hours per week in office, 9:00am-6:00pm, Monday-Friday
Location: Beddy’s offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009
Pay: $17.00 per hour
DESCRIPTION
The Customer Experience Specialist is the first point of contact for our showroom, welcoming customers at the front desk and ensuring every visitor has a positive, helpful experience. This role also serves as a key voice of our brand online, responding to customer support tickets through email and social media, and supports the team with general office administrative tasks. The ideal candidate is a proactive problem solver with a positive attitude and a friendly demeanor, able to self-manage, multi-task, and work well both independently and with others.
RESPONSIBILITIES
- Serve as the first point of contact at the front desk, greeting and assisting customers and visitors to the showroom
- Maintain the appearance and organization of the showroom, keeping it clean, presentable, and well-stocked
- Respond to customer support tickets via email and social media in a timely, professional manner
- Provide a positive support experience for customers, both in person and through digital channels
- Understand and support all company policies as applicable to customer inquiries
- Manage local pickup orders and send email reminders to customers
- Place orders on the POS system for in-person showroom purchases
- Assist with general office administrative tasks
- Perform other related duties as assigned
REQUIREMENTS
- Prior customer service or office experience required; experience with email or social media customer support a plus
- Proactive problem solver with a positive attitude and friendly demeanor
- Able to self-manage, multi-task, and complete tasks accurately and on time
- Comfortable working independently as well as collaboratively with others
- Strong verbal and written communication skills are a must
- Basic understanding of how to operate standard office equipment
- Proficient with Microsoft Office or related software
- Available to work full-time
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift, up to 30 pounds at times
COMPENSATION AND BENEFITS
- Health, dental, vision, and life insurance
- 401(k) with company match, one year waiting period
- Paid time off and paid holidays
- Employee product discount
See All 18 Customer Experience Specialist Jobs in Utah
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Find JobsCustomer Experience Specialist Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Telecommunications
What Utah Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Utah.
- Demonstrated experience managing customer feedback loops or voice-of-customer programs
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Strong written and verbal communication skills for cross-functional collaboration
- Ability to analyze customer data and translate insights into actionable recommendations
- Experience coordinating with product, marketing, or operations teams on CX initiatives
- Bachelor's degree in business, communications, psychology, or a related field
Customer Experience Specialist Jobs in Utah: Frequently Asked Questions
How do you become a customer experience specialist in Utah?
Customer experience specialist roles in Utah do not require a state-issued license or exam. Most employers look for a bachelor's degree in business, communications, or a related field, combined with direct experience in customer-facing roles. Utah's tech-heavy economy means familiarity with digital feedback tools and CRM platforms carries significant weight. Candidates who can demonstrate measurable CX improvements, even from internships or adjacent roles, are consistently competitive in Utah listings.
Which companies hire customer experience specialists in Utah?
Companies currently hiring customer experience specialists in Utah include Tesla, Serenity Healthcare, and Cottonwood Residential, per current listings on Migrate Mate as of August 2026. Utah's concentration of technology firms and financial services companies along the Wasatch Front means consistent, recurring demand beyond seasonal hiring cycles.
Which Utah cities have the most customer experience specialist jobs?
Salt Lake City, Layton, and Utah have the most customer experience specialist openings in Utah. Salt Lake City anchors demand through its financial services, healthcare, and corporate headquarters, while Provo and Lehi benefit from the dense cluster of software and SaaS companies in Utah's tech corridor, which rely heavily on dedicated CX teams to support subscription and enterprise customers.
Are there remote customer experience specialist jobs in Utah?
Yes, and more than most fields. Customer experience specialist work is largely desk-based and digital, making it well suited to remote and hybrid arrangements. About 20% of customer experience specialist openings tied to Utah are remote or hybrid as of August 2026, reflecting how broadly Utah employers have adopted flexible work for this role. Roles focused on digital feedback analysis and CRM management tend to be the most remote-eligible.
How can I get hired as a customer experience specialist in Utah with little or no experience?
The most realistic entry path is moving laterally from a customer support, retail operations, or account coordination role into a junior CX position. Utah technology companies and direct-to-consumer brands frequently post associate-level CX roles that prioritize demonstrated customer empathy and tool familiarity over years of experience. Building a portfolio that documents a process improvement or customer journey project, even from a student or volunteer context, strengthens an application considerably. Completing a Salesforce or Qualtrics certification also signals practical readiness that Utah employers consistently recognize.
Where can I find and apply to customer experience specialist jobs in Utah?
You can find and apply to customer experience specialist jobs in Utah on Migrate Mate, which lists current Utah openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that match.
See All 18 Customer Experience Specialist Jobs in Utah
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