Customer Relationship Management Analyst Jobs
Customer Relationship Management Analyst jobs are open across financial services, retail, healthcare, and technology, from entry-level to senior analyst, with specializations in CRM platform administration, customer data analysis, and campaign performance reporting. See the openings below and apply to the ones that match your experience.
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Showing 5 of 14+ Customer Relationship Management Analyst jobs
Position Overview
The primary responsibility of the Analyst I – Customer Relationship Management is to support the planning, execution, and evaluation of CRM programs through data-driven analysis and reporting. The Analyst I is expected to create analyses, assist in testing, provide data-driven recommendations to enhance customer retention, engagement, and long-term value, and work cross-functionally with marketing, operations, and data teams towards turning raw data into actionable insights. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Leverage data and analytics to generate insights and strategic recommendations that influence company-wide marketing decisions
- Develop and execute high-impact analytical projects delivering measurable financial benefits
- Develop forecasts and models for campaign performance, incorporating macroeconomic trends and player-behavior analytics to inform leadership initiatives
- Strive to automate and optimize all personal and departmental processes where possible
- Clearly and succinctly summarize insights using historical and real-time data
- Design, recommend, implement, and interpret A/B testing to guide senior-level CRM strategies and offers
- Complete analytics assignments including but not limited to player valuation, database contact, and database growth strategy and share insights gained with marketing and CRM leadership teams.
- Manage project timelines for leadership approved initiatives
- Provide data-driven strategic guidance on Venetian Rewards growth, market-share opportunities, and partnership projects
- Conduct a variety of CRM-related ad-hoc analyses & projects
- Safety is an essential function of this job
- Consistent and regular attendance is an essential function of this job
- Performs other related duties as assigned
Additional Duties & Responsibilities
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s degree or equivalent required.
- Bachelor’s degree in computer science, economics, marketing, hospitality or similar field of study required.
- Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
- Must have experience in hospitality, gaming, or other related industry.
- Must be very detail oriented with the ability to understand and work across multiple technical systems.
- Must be organized with the ability to manage multiple projects at once, with competing deadlines.
- Knowledge of SQL and relational database concepts required.
- Experience with casino gaming systems and hotel PMS systems preferred.
- Advanced knowledge of Excel and MS Office products required.
- Experience with personalization, loyalty, CRM, and relationship-based marketing preferred.
- Must be able to work collaboratively and independently with other stakeholders towards a common goal.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
Position Overview
The primary responsibility of the Analyst I – Customer Relationship Management is to support the planning, execution, and evaluation of CRM programs through data-driven analysis and reporting. The Analyst I is expected to create analyses, assist in testing, provide data-driven recommendations to enhance customer retention, engagement, and long-term value, and work cross-functionally with marketing, operations, and data teams towards turning raw data into actionable insights. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Leverage data and analytics to generate insights and strategic recommendations that influence company-wide marketing decisions
- Develop and execute high-impact analytical projects delivering measurable financial benefits
- Develop forecasts and models for campaign performance, incorporating macroeconomic trends and player-behavior analytics to inform leadership initiatives
- Strive to automate and optimize all personal and departmental processes where possible
- Clearly and succinctly summarize insights using historical and real-time data
- Design, recommend, implement, and interpret A/B testing to guide senior-level CRM strategies and offers
- Complete analytics assignments including but not limited to player valuation, database contact, and database growth strategy and share insights gained with marketing and CRM leadership teams.
- Manage project timelines for leadership approved initiatives
- Provide data-driven strategic guidance on Venetian Rewards growth, market-share opportunities, and partnership projects
- Conduct a variety of CRM-related ad-hoc analyses & projects
- Safety is an essential function of this job
- Consistent and regular attendance is an essential function of this job
- Performs other related duties as assigned
Additional Duties & Responsibilities
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s degree or equivalent required.
- Bachelor’s degree in computer science, economics, marketing, hospitality or similar field of study required.
- Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
- Must have experience in hospitality, gaming, or other related industry.
- Must be very detail oriented with the ability to understand and work across multiple technical systems.
- Must be organized with the ability to manage multiple projects at once, with competing deadlines.
- Knowledge of SQL and relational database concepts required.
- Experience with casino gaming systems and hotel PMS systems preferred.
- Advanced knowledge of Excel and MS Office products required.
- Experience with personalization, loyalty, CRM, and relationship-based marketing preferred.
- Must be able to work collaboratively and independently with other stakeholders towards a common goal.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
Customer Relationship Management Analyst Jobs by Experience Level
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Find JobsCustomer Relationship Management Analyst Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer relationship management analyst jobs.
- Proficiency in at least one enterprise CRM platform such as Salesforce or Microsoft Dynamics
- Experience building and interpreting customer segmentation or retention reports
- Ability to analyze data using SQL, Excel, or business intelligence tools
- Bachelor's degree in business, marketing, information systems, or a related field
- Familiarity with CRM data hygiene practices and database management workflows
- Strong written communication skills for translating analysis into actionable recommendations
Tips for Your Customer Relationship Management Analyst Job Search
Tailor your resume to CRM platforms
Hiring managers scan for specific platform names before reading anything else. List every CRM system you've worked in, including version history or modules where relevant, and place those names near the top of your resume's skills section.
Quantify customer retention outcomes you owned
Generic phrases like 'improved customer satisfaction' won't move you past the screening stage. Replace them with the specific metric you measured, the segment you analyzed, and the direction it moved under your work.
Apply early to roles that fit
Migrate Mate lists customer relationship management analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by the CRM stack listed
Job descriptions that name Salesforce, HubSpot, Microsoft Dynamics, or SAP CRM signal what you'll actually use on day one. Prioritize applying to roles where your platform experience aligns directly so your resume reads as an immediate fit.
Prepare a data interpretation walkthrough for interviews
Many customer relationship management analyst panels include a live data exercise where you explain a customer churn chart or segment report. Practice narrating your analytical process out loud, not just arriving at the right answer.
Negotiate scope before accepting an offer
CRM analyst roles vary widely in whether you own strategy, execution, or reporting only. Ask directly which decisions you'll make independently and which require sign-off, so you understand the actual authority that comes with the title.
Customer Relationship Management Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most customer relationship management analysts?
Macy's, Cencora, and Walmart are hiring the most customer relationship management analysts right now, with openings concentrated in Georgia, Ohio, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services firms and large retailers tend to maintain the deepest ongoing demand for this role.
How many customer relationship management analyst jobs are remote?
About 75% of customer relationship management analyst openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed analytical work. Roles focused on reporting, campaign analysis, and CRM data administration tend to be the most remote-friendly, while positions requiring close coordination with sales or customer success teams are more often hybrid or on-site.
How do you become a customer relationship management analyst?
Start by building hands-on experience with at least one major CRM platform, either through coursework, a certification program, or an entry-level role in sales operations or marketing. Develop your data skills in Excel or SQL alongside that platform knowledge. From there, roles in customer data analysis or CRM administration are common first placements before moving into a dedicated analyst position.
Can you get a customer relationship management analyst job with little experience?
Yes, entry-level customer relationship management analyst roles exist, but employers expect you to arrive with practical platform exposure rather than purely academic credentials. A Salesforce or HubSpot certification, a portfolio project analyzing real customer data, or prior work in a customer-facing role that involved any CRM usage all carry more weight than a degree alone at the entry level.
What does the customer relationship management analyst interview process look like?
Most processes include an initial screening call, a technical or analytical assessment where you work through a customer data scenario, and a panel interview with stakeholders from marketing, sales, or operations. Some employers add a take-home exercise asking you to audit a CRM dataset or build a simple segmentation report. Expect questions about how you handle data quality issues and how you've influenced decisions with your analysis.
Where can I find and apply to customer relationship management analyst jobs?
You can find and apply to customer relationship management analyst jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and CRM platform background, then apply directly to each listing that fits.
See All 14 Customer Relationship Management Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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