Customer Relationship Management Manager Jobs
Customer Relationship Management Manager jobs are open across technology, financial services, healthcare, retail, and professional services, at every level from associate to director, with specializations in customer success, lifecycle marketing, and CRM platform administration. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 42+ Customer Relationship Management Manager jobs
Hiring Department
CRM Operations
Job Description
The Office Support Specialist (OSS) supports the Admissions office by processing application materials, transcripts, test scores, and other supporting documents. This role maintains accurate applicant records, assists with applicant inquiries, and supports daily admissions operations. Work is performed primarily using Slate, PeopleSoft, Brainware, and Perceptive Content to manage application processing, document imaging, student records, and admissions workflows.
Admissions Processing
- Review applications and supporting documents.
- Process and record transcripts, test scores, and other admission materials.
- Verify application materials and data sources for authenticity.
- Coordinate application file completion by tracking missing requirements and supporting documents.
- Help ensure applications are complete and ready for admission review.
- Stay informed about UMKC programs, admissions requirements, and procedures.
Records and Document Management
- Download, scan, upload, and link transcripts and other documents to student records.
- Complete data entry of applicant information and ensure records match submitted materials.
- Help identify and correct duplicate records.
- Maintain and update student records on the University document imaging system.
- Follow FERPA and university privacy requirements.
Systems Support
- Assist with processing exceptions and document workflows in Brainware.
- Update and maintain records in Slate and other admissions systems.
- Report system or processing issues when needed.
- Assist with special projects and process improvements.
Customer Service
- Monitor and respond to shared admissions email inboxes.
- Answer questions about application status, admission requirements, and university services.
- Provide professional and courteous service to students, families, faculty, staff, and community members.
Team Support
- Serve as backup support for the CRM System Support Specialist in transcript processing software.
- Serve up to four Primary Shifts per month at the front desk, assisting applicants and directing students as needed.
- Assist with training and supporting student employees.
- Work with admissions staff to support daily operations.
- Help improve office processes and workflows.
- Document procedure changes for training and support
- Perform other duties as assigned.
Minimum Qualifications
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Anticipated Hiring Range
The anticipated hiring range for this position has been established as $15.10 - $18.00 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: Salary Plan # 006
University Title: OFFICE SUPPORT ASSISTANT IV
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Sponsorship Information
Employment visa sponsorship is not available for this position.
Community Information
Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city’s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City’s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
UMKC’s campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children’s Mercy Hospital.
UMKC is proud to be “Kansas City’s university,” and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
Hiring Department
CRM Operations
Job Description
The Office Support Specialist (OSS) supports the Admissions office by processing application materials, transcripts, test scores, and other supporting documents. This role maintains accurate applicant records, assists with applicant inquiries, and supports daily admissions operations. Work is performed primarily using Slate, PeopleSoft, Brainware, and Perceptive Content to manage application processing, document imaging, student records, and admissions workflows.
Admissions Processing
- Review applications and supporting documents.
- Process and record transcripts, test scores, and other admission materials.
- Verify application materials and data sources for authenticity.
- Coordinate application file completion by tracking missing requirements and supporting documents.
- Help ensure applications are complete and ready for admission review.
- Stay informed about UMKC programs, admissions requirements, and procedures.
Records and Document Management
- Download, scan, upload, and link transcripts and other documents to student records.
- Complete data entry of applicant information and ensure records match submitted materials.
- Help identify and correct duplicate records.
- Maintain and update student records on the University document imaging system.
- Follow FERPA and university privacy requirements.
Systems Support
- Assist with processing exceptions and document workflows in Brainware.
- Update and maintain records in Slate and other admissions systems.
- Report system or processing issues when needed.
- Assist with special projects and process improvements.
Customer Service
- Monitor and respond to shared admissions email inboxes.
- Answer questions about application status, admission requirements, and university services.
- Provide professional and courteous service to students, families, faculty, staff, and community members.
Team Support
- Serve as backup support for the CRM System Support Specialist in transcript processing software.
- Serve up to four Primary Shifts per month at the front desk, assisting applicants and directing students as needed.
- Assist with training and supporting student employees.
- Work with admissions staff to support daily operations.
- Help improve office processes and workflows.
- Document procedure changes for training and support
- Perform other duties as assigned.
Minimum Qualifications
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Anticipated Hiring Range
The anticipated hiring range for this position has been established as $15.10 - $18.00 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: Salary Plan # 006
University Title: OFFICE SUPPORT ASSISTANT IV
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Sponsorship Information
Employment visa sponsorship is not available for this position.
Community Information
Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city’s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City’s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
UMKC’s campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children’s Mercy Hospital.
UMKC is proud to be “Kansas City’s university,” and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
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Find JobsCustomer Relationship Management Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer relationship management manager jobs.
- Three to five years of hands-on experience managing a CRM platform such as Salesforce or HubSpot
- Demonstrated ability to build and optimize automated workflows, sequences, or lifecycle campaigns
- Experience with CRM data management including segmentation, hygiene, and reporting
- Cross-functional collaboration with sales, marketing, and customer success teams
- Proficiency in analyzing customer data to identify retention or upsell opportunities
- Bachelor's degree in business, marketing, information systems, or a related field
Tips for Your Customer Relationship Management Manager Job Search
Quantify retention and revenue impact
Hiring managers for CRM roles want numbers, not descriptions. Translate your work into concrete outcomes: churn rate reductions, upsell revenue attributed to lifecycle campaigns, or customer satisfaction score improvements you drove through segmentation or automation changes.
List every CRM platform you have used
Salesforce, HubSpot, Microsoft Dynamics, Zoho, and similar tools appear as hard filters in many job listings. Name each platform you have configured, customized, or migrated data into. Generic phrases like 'CRM experience' get screened out before a human reads your resume.
Apply early to roles that fit
Migrate Mate lists customer relationship management manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the team structure
Some CRM manager roles sit inside marketing, others inside sales operations or customer success. Read the reporting line in each job description and adjust how you frame your experience: emphasize campaign workflows for marketing teams and pipeline reporting for sales-aligned roles.
Prepare a data hygiene or migration story
Interviewers frequently ask how you have handled messy or duplicate data. Walk in with a specific example of a CRM audit, deduplication project, or system migration you led, including the scope of records involved and how you validated the outcome.
Negotiate scope before discussing seniority
CRM manager titles vary wildly across organizations. Before accepting or countering an offer, clarify whether the role owns strategy, platform administration, or both, and how many direct reports are involved. Scope determines your leverage more than the title does.
Customer Relationship Management Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer relationship management managers?
The most active employers for customer relationship management managers right now are OceanFirst Bank, PNC Financial Services, and KeyBank, and the most openings are in New York, New Jersey, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Technology companies and financial services firms consistently post the highest volume of these roles.
How many customer relationship management manager jobs are remote?
About 83% of customer relationship management manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed talent in this role. Platform administration, campaign operations, and data reporting sub-functions tend to be the most remote-friendly, while roles that require close alignment with field sales teams are more likely to require on-site presence.
How do you become a customer relationship management manager?
Start by building hands-on experience with at least one major CRM platform through a coordinator, analyst, or specialist role. Develop skills in workflow automation, data segmentation, and reporting. Pursue platform certifications to validate your technical depth, then move into a lead or manager role by owning a full CRM function such as lifecycle campaigns, database health, or sales pipeline reporting.
Can you get hired as a customer relationship management manager with little experience?
Yes, especially if you can demonstrate platform fluency and a specific result, even from a junior role. Employers hiring at the associate manager level often prioritize candidates who have built or maintained automated workflows, cleaned a customer database, or run a segmented email program, over those with years of experience but no hands-on platform ownership.
What does the customer relationship management manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your platform experience and past results, and at least one technical or case-study round where you walk through how you would solve a CRM problem. Final rounds often include a cross-functional interview with stakeholders from sales, marketing, or customer success, and sometimes a short take-home exercise.
Where can I find and apply to customer relationship management manager jobs?
You can find and apply to customer relationship management manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your background and preferences, and apply directly to each listing without leaving the platform.
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