Customer Service Representative Jobs in Fort Worth, TX

Job Summary:
As a front desk Customer Service Representative, you will be responsible for providing exceptional client care
in person, on the phone, and in electronic communications. You will be responsible for maintaining the flow of
wellness/surgery patients through the clinic, assisting them through the clinic process, make recommendations
for services and products to clients based on their pet's lifestyle, and maintaining good communication with the
veterinary medical team.
Skills/Experience:

• Bilingual in English and Spanish is strongly preferred.
• Excellent verbal and written communications skills required.
• Proficiency with data entry on a PC platform including Microsoft Office programs.
• Must be confident around pets (i.e., dogs, cats), be able to handle them safely with patience and

gentleness, and use appropriate safety equipment. The use of proper safety equipment is mandatory.

• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical

terminology training is preferred.

• Must be able to greet customers and obtain and accurately record patient case histories.
• Must be able to communicate basic veterinary concepts to clients and be able to accurately relay

information provided by a veterinarian.

• Must be able to counsel clients on post-operative care and the proper use and administration of

medications.

• Should be able to identify own limitations and be willing to ask for help.
• The individual performing this job may be required to work more than eight hours in a day or 40 hours

in a week.
Essential Functions/Responsibilities:

• Represent Spay Neuter Network by providing exceptional customer service at all times and maintaining

positive relationships with every client volunteer and staff person. This includes welcoming clients and
educating them about clinic services including spay/neuter services and preventative care.

• Responsible for wellness/surgery invoice billing.
• Assist, as required, the wellness technician.
• Properly label and dispense medications.
• Maintain database by entering accurate information for our clients and patients including medical

history, services requested and services received.

• Promote appropriate clinic services and route the flow of clients and pets to ensure efficient client care.
• Assist incoming clients by completing required paperwork, entering information and history in the

computer, and ensuring prompt service.

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing

prescription items per the veterinarian's instructions, selling retail products and scheduling future
appointments.