Customer Success Jobs in Minnesota

INTRODUCTION

Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.

ROLE AND RESPONSIBILITIES

• This role has you working on our frontline technical support team assisting customers with questions, troubleshooting, and configuration changes
• Provide top-notch, "white glove", concierge-level service to Kipsu customers
• Respond quickly to our customers
• Develop skills around various technologies and help build out new ways to enhance our platform
• Kipsu offers 24/7, 365 day support to our customers. This role is from 3pm - 11pm and may include some weekends and holidays

BASIC QUALIFICATIONS

• Excellent communication skills in both writing and speaking
• A great attitude and a love for helping others succeed; a willingness to “roll up your sleeves”
• Previous experience in the service/hospitality industry
• Knowing how to utilize teammates and resources to find the best solution to a problem
• Ability to multi-task and work independently under pressure without constant guidance
• Consistently over-deliver on any promise we make to a customer
• Cool and calm demeanor when customers are neither cool nor calm
• Unyielding resilience, strong work-ethic, and an innate drive for personal success
• Creative thinking and the desire to improve processes and resolve inefficiencies
• Excellent problem-solving skills; if you’re the go-to person in your current department for escalated or difficult issues, that’s a good sign
• A demonstrated capacity to be a team player

COMPENSATION

• The compensation range for this role is $50,000 - $55,000/yr.
• Pay: $50,000.00 - $55,000.00 per year

BENEFITS

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance
• Work from home

LOCATION

Work Location: Hybrid remote in Minneapolis, MN 55403