Experience Manager Jobs in Kansas
Experience Manager jobs in Kansas are concentrated in Wichita, Kansas City, and Overland Park, where companies like Spirit AeroSystems, Cerner (now Oracle Health), and Garmin actively build teams focused on customer experience, employee experience, and guest experience roles. Demand runs from associate-level coordinators to senior directors overseeing enterprise CX programs, with the strongest hiring in technology, aviation services, and healthcare sectors. Candidates skilled in CX strategy, journey mapping, and voice-of-customer programs are among the most sought-after in the current Kansas market. See the openings below and apply to the ones that match your experience.
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Sr. Manager, Member Experience is responsible for supporting execution of member experience initiatives for new and enhanced payor-focused products and capabilities. This individual contributor role partners across product, design, marketing, and communications teams to help translate experience strategy into coordinated plans, member-facing communications, journey improvements, and aligned execution. The role is accountable for driving progress across a defined scope of work, helping ensure that member experiences are clear, connected, and consistent across products and interactions.
**The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location
- Support execution of member experience initiatives across new and existing payor-focused products and capabilities
- Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
- Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
- Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
- Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
- Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
- Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
- Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
- Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination
Required Qualifications
- 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience
- Experience supporting healthcare, payor, digital product, or customer experience initiatives
- Ability to translate experience direction into coordinated plans, communication support, and execution activities
- Experience working across product, design, marketing, and communications in a matrixed environment
- Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
- Strong project management, prioritization, and organizational skills
- Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
- Strong judgment and attention to detail in fast-moving, cross-functional work
Success Profile
The strongest candidates for this role will bring:
- A practical, execution-oriented mindset
- Strong coordination and follow-through across multiple teams
- Good judgment in turning direction into organized action
- Clear communication and strong attention to detail
- Comfort operating independently without formal authority
- A strong appreciation for how communications and experience details shape the member journey
What Success Looks Like
- Member experience initiatives are well organized and supported by strong coordination across teams
- Member-facing experiences and communications are more consistent across assigned work
- Cross-functional partners have greater clarity on timelines, deliverables, and dependencies
- Execution is more disciplined, timely, and aligned to broader experience priorities
- The role is seen as a reliable driver of progress and execution quality across member experience activities
Education
bachelor’s degree preferred/specialized training/relevant professional qualification.
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/09/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Sr. Manager, Member Experience is responsible for supporting execution of member experience initiatives for new and enhanced payor-focused products and capabilities. This individual contributor role partners across product, design, marketing, and communications teams to help translate experience strategy into coordinated plans, member-facing communications, journey improvements, and aligned execution. The role is accountable for driving progress across a defined scope of work, helping ensure that member experiences are clear, connected, and consistent across products and interactions.
**The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location
- Support execution of member experience initiatives across new and existing payor-focused products and capabilities
- Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
- Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
- Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
- Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
- Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
- Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
- Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
- Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination
Required Qualifications
- 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience
- Experience supporting healthcare, payor, digital product, or customer experience initiatives
- Ability to translate experience direction into coordinated plans, communication support, and execution activities
- Experience working across product, design, marketing, and communications in a matrixed environment
- Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
- Strong project management, prioritization, and organizational skills
- Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
- Strong judgment and attention to detail in fast-moving, cross-functional work
Success Profile
The strongest candidates for this role will bring:
- A practical, execution-oriented mindset
- Strong coordination and follow-through across multiple teams
- Good judgment in turning direction into organized action
- Clear communication and strong attention to detail
- Comfort operating independently without formal authority
- A strong appreciation for how communications and experience details shape the member journey
What Success Looks Like
- Member experience initiatives are well organized and supported by strong coordination across teams
- Member-facing experiences and communications are more consistent across assigned work
- Cross-functional partners have greater clarity on timelines, deliverables, and dependencies
- Execution is more disciplined, timely, and aligned to broader experience priorities
- The role is seen as a reliable driver of progress and execution quality across member experience activities
Education
bachelor’s degree preferred/specialized training/relevant professional qualification.
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/09/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 12 Experience Manager Jobs in Kansas
Find roles in Kansas that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in Kansas
Where Kansas roles are concentrated, by current openings.
Experience Manager Job Market in Kansas
A snapshot from current Kansas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Kansas Employers Look For
The qualifications that appear most often in experience manager jobs across Kansas.
- Bachelor's degree in business, communications, marketing, or a related field
- Three or more years managing customer or employee experience programs
- Demonstrated ability to lead cross-functional teams toward experience improvement goals
- Proficiency with CX platforms, survey tools, or experience management software such as Qualtrics
- Strong data analysis skills applied to customer feedback, NPS, or CSAT metrics
- Experience presenting insights and recommendations to senior leadership or stakeholders
Experience Manager Jobs in Kansas: Frequently Asked Questions
How do you become a experience manager in Kansas?
Most experience manager roles in Kansas require a bachelor's degree in business, marketing, communications, or a related field, combined with hands-on experience in customer service, operations, or program management. No state-issued license is required for this role in Kansas. Employers in Wichita and the Kansas City metro typically look for candidates who have moved through coordinator or analyst roles and can demonstrate measurable improvements to customer or employee experience outcomes.
Which companies hire experience managers in Kansas?
Employers hiring experience managers in Kansas right now include D.H. Pace Company, JLL, and CVS Health, based on current listings on Migrate Mate as of September 2026. Kansas's technology, aviation, and healthcare sectors drive consistent demand for experience professionals, with large employers in the Wichita and Kansas City corridors posting roles across CX, EX, and guest experience disciplines.
Which Kansas cities have the most experience manager jobs?
Olathe, Wichita, and Topeka lead Kansas for experience manager openings. Kansas City and its Overland Park suburb anchor the technology and financial services hiring, where corporate headquarters and regional operations centers run large CX programs, while Wichita's aviation and manufacturing base generates steady demand for employee and service experience roles.
Are there remote experience manager jobs in Kansas?
Yes, and more than most fields, because experience management work is largely strategic, analytical, and digital rather than tied to a physical site. About 80% of experience manager openings tied to Kansas are remote or hybrid as of September 2026, reflecting how common desk-based CX and EX work has become. Roles focused on data analysis, journey mapping, and program strategy are the most likely to offer remote flexibility.
How can I get hired as a experience manager in Kansas with little or no experience?
The most realistic entry path is moving from a customer service, operations coordinator, or marketing analyst role into an experience associate or CX coordinator position. Kansas employers like those in the Overland Park technology corridor and Wichita healthcare systems regularly hire coordinators and program associates who show strong analytical instincts and a grasp of customer feedback tools. Building familiarity with platforms like Qualtrics and earning a Qualtrics XM Fundamentals credential gives candidates without direct experience manager titles a concrete edge in Kansas applications.
Where can I find and apply to experience manager jobs in Kansas?
You can find and apply to experience manager jobs in Kansas on Migrate Mate, which lists current Kansas openings across Wichita, Kansas City, Overland Park, and other markets. Search the roles that fit your background and apply directly to the ones that match your experience level and specialization.
See All 12 Experience Manager Jobs in Kansas
Find roles in Kansas that match your experience and apply in just a few clicks.
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