Field Service Manager Jobs in Utah
Field Service Manager jobs in Utah are in steady demand, concentrated in the state's industrial technology, medical device, and energy sectors, with openings at every level from frontline field supervisors to senior service operations leaders. The heaviest hiring is in Salt Lake City, Provo, and Ogden, where established employers like Intermountain Health, Merit Medical Systems, and Schneider Electric maintain large field service teams. HVAC and building systems, medical equipment service, and utility infrastructure management are the most consistently recruited specialties. Find a role that fits below and apply directly.
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Job Summary
About Us
Pillar Machine is an award-winning, American manufacturer of CNC woodworking machinery and a world leader in CNC mortise-and-tenon and dowel-insertion machines. Since 1983 we've designed, built, programmed, and supported our Pillar and Larick machines from our Utah facility, shipping 80–100 machines a year and supporting customers through 40+ dealers across North America.
About the Role
We're hiring an experienced Service Technician to support Pillar and Larick customers throughout the life of their equipment. You'll own a machine from our shop floor to the customer's floor: set it up and prove it out before it ships, install and commission it on-site, train the customer's team, and keep it running for years through remote support, field service, preventive maintenance, rebuilds, and upgrades.
This is a hands-on position requiring strong problem-solving ability, good judgment, professional customer communication, and the ability to work independently. You'll work as part of a shared Service Department and may also support Production, Engineering, and other departments as needed.
No woodworking-machinery experience needed — we'll train you on our equipment. We're hiring for strong mechanical and electrical fundamentals, curiosity, initiative, and the ability to learn complex machinery.
What You'll Do
Customer Technical Support
- Support customers by phone, email, video, and remote-access tools (e.g., TeamViewer), and solve problems without a trip whenever possible.
- Ask the right diagnostic questions to pinpoint likely causes, and communicate clear next steps.
- Recognize when a problem needs parts, engineering help, or an on-site visit, and stay involved until it's resolved.
Field Service, Installation & Training
- Travel to customer sites to diagnose, repair, maintain, and upgrade Pillar and Larick machinery.
- Install, level, wire in, and commission new machines; verify electrical, pneumatic, controls, and safety systems; run start-up and test material.
- Make sure every open item is resolved or clearly communicated before leaving the customer's facility.
- Train operators and maintenance staff on safe operation, setup changeovers, preventive maintenance, and basic troubleshooting, adapting to each customer's experience level.
- Travel - Once fully trained, expect about 25–45% travel, mostly in the U.S. and Canada, including air travel, rental cars, hotels, and multi-day trips. Trips cover installations, service calls, customer training, preventive maintenance, and occasional urgent service. Some weekend travel may be needed.
Troubleshooting & Repair
- Diagnose and repair electrical, mechanical, pneumatic, controls, software, tooling, and process-related issues on new and legacy machines.
- Work on motors and motor controls, sensors and switches, relays and contactors, power supplies, VFDs, servo motors and drives, pneumatic valves and cylinders, bearings, shafts, linear-motion systems, and PLC-controlled systems.
- Perform teardowns, alignment, component replacement, rebuilds, retrofits, and upgrades, then test the machine to verify the repair.
Machine Setup & Shop Support
- Set up and prove out new and custom machines before shipment: install tooling, load and adjust programs and parameters, run sample parts, and measure results.
- Serve as the final quality check before machines leave the building.
- Help with assembly, rebuild and retrofit projects, inspections, customer-specific modifications, and production troubleshooting when not traveling.
- Give feedback to Production and Engineering on recurring design, assembly, or quality issues, and help train other employees.
Documentation & Parts
- Keep accurate Salesforce service cases: symptoms, troubleshooting steps, findings, repairs, program changes, parts replaced, and final resolution.
- Record service and travel time and submit receipts and sign-off documents promptly.
- Identify parts needs, provide technical details for parts quoting, and recommend preventive maintenance, rebuilds, upgrades, or training to the Service Manager — based on real customer needs, never pressure.
What We're Looking For
- 5+ years hands-on with industrial machinery, CNC, automated equipment, industrial maintenance, or field service.
- Strong electrical troubleshooting: read schematics, use a multimeter, 24 VDC control circuits through single- and three-phase AC power, and industrial machine wiring.
- Strong mechanical skills: teardown and repair, bearings, gears, linear motion, pneumatics, alignment; read drawings and tolerances and use precision measuring tools.
- PLC experience is strongly preferred (ladder logic, going online, I/O troubleshooting).
- Comfortable with Windows PCs, machine PCs, remote-access software, basic networking, and IT troubleshooting.
- A track record of troubleshooting equipment, not just replacing predetermined parts.
- Clear written and verbal communication; calm and professional with customers when equipment is down.
- Organized, self-directed, and able to manage an open job list and shifting priorities.
- Valid driver's license and ability to obtain and maintain a passport.
- Your own set of common hand tools (ask about our tool program).
Helpful backgrounds: industrial field service, industrial maintenance, CNC or machine tools, automated production, packaging or manufacturing equipment, robotics, mechatronics, or millwright work.
The Kind of Person Who Does Well Here
- Wants to understand why something failed, gathers evidence, and tests assumptions before replacing parts.
- Works through unfamiliar problems logically and asks for help when it makes sense.
- Takes ownership of assigned work and follows through on commitments.
- Explains technical issues in plain language and leaves customers confident their concern was taken seriously.
- Shares knowledge, helps coworkers, and pitches in where needed rather than working from a "that's not my job" mindset.
- Adapts when priorities change.
Training & Growth
We don't expect you to know our machines on day one. You'll start with extensive hands-on time in our shop — learning how our machines are built, set up, operated, installed, and serviced — and shadow experienced technicians on setups, installs, and field service. From there you'll take on remote service calls, setups, and installations, working toward independent field-service work within your first six months to a year.
Work Environment & Schedule
A mix of shop, field, and desk work in manufacturing environments that can be noisy, dusty, hot, or cold. Stand and walk for long periods, bend, kneel, reach into tight machine areas, use ladders, hand and power tools, and lift about 50 lbs. Monday–Friday during regular business hours on non-travel days, with occasional early, late, or weekend work when customers need it.
WHAT WE OFFER: $60,000 – $76,000 per year, depending on experience + peridium
Pay: $60,000.00 - $76,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- hands on with industrial machinery: 5 years (Required)
License/Certification:
- driver's license (Required)
Ability to Commute:
- Taylorsville, UT 84129 (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Job Summary
About Us
Pillar Machine is an award-winning, American manufacturer of CNC woodworking machinery and a world leader in CNC mortise-and-tenon and dowel-insertion machines. Since 1983 we've designed, built, programmed, and supported our Pillar and Larick machines from our Utah facility, shipping 80–100 machines a year and supporting customers through 40+ dealers across North America.
About the Role
We're hiring an experienced Service Technician to support Pillar and Larick customers throughout the life of their equipment. You'll own a machine from our shop floor to the customer's floor: set it up and prove it out before it ships, install and commission it on-site, train the customer's team, and keep it running for years through remote support, field service, preventive maintenance, rebuilds, and upgrades.
This is a hands-on position requiring strong problem-solving ability, good judgment, professional customer communication, and the ability to work independently. You'll work as part of a shared Service Department and may also support Production, Engineering, and other departments as needed.
No woodworking-machinery experience needed — we'll train you on our equipment. We're hiring for strong mechanical and electrical fundamentals, curiosity, initiative, and the ability to learn complex machinery.
What You'll Do
Customer Technical Support
- Support customers by phone, email, video, and remote-access tools (e.g., TeamViewer), and solve problems without a trip whenever possible.
- Ask the right diagnostic questions to pinpoint likely causes, and communicate clear next steps.
- Recognize when a problem needs parts, engineering help, or an on-site visit, and stay involved until it's resolved.
Field Service, Installation & Training
- Travel to customer sites to diagnose, repair, maintain, and upgrade Pillar and Larick machinery.
- Install, level, wire in, and commission new machines; verify electrical, pneumatic, controls, and safety systems; run start-up and test material.
- Make sure every open item is resolved or clearly communicated before leaving the customer's facility.
- Train operators and maintenance staff on safe operation, setup changeovers, preventive maintenance, and basic troubleshooting, adapting to each customer's experience level.
- Travel - Once fully trained, expect about 25–45% travel, mostly in the U.S. and Canada, including air travel, rental cars, hotels, and multi-day trips. Trips cover installations, service calls, customer training, preventive maintenance, and occasional urgent service. Some weekend travel may be needed.
Troubleshooting & Repair
- Diagnose and repair electrical, mechanical, pneumatic, controls, software, tooling, and process-related issues on new and legacy machines.
- Work on motors and motor controls, sensors and switches, relays and contactors, power supplies, VFDs, servo motors and drives, pneumatic valves and cylinders, bearings, shafts, linear-motion systems, and PLC-controlled systems.
- Perform teardowns, alignment, component replacement, rebuilds, retrofits, and upgrades, then test the machine to verify the repair.
Machine Setup & Shop Support
- Set up and prove out new and custom machines before shipment: install tooling, load and adjust programs and parameters, run sample parts, and measure results.
- Serve as the final quality check before machines leave the building.
- Help with assembly, rebuild and retrofit projects, inspections, customer-specific modifications, and production troubleshooting when not traveling.
- Give feedback to Production and Engineering on recurring design, assembly, or quality issues, and help train other employees.
Documentation & Parts
- Keep accurate Salesforce service cases: symptoms, troubleshooting steps, findings, repairs, program changes, parts replaced, and final resolution.
- Record service and travel time and submit receipts and sign-off documents promptly.
- Identify parts needs, provide technical details for parts quoting, and recommend preventive maintenance, rebuilds, upgrades, or training to the Service Manager — based on real customer needs, never pressure.
What We're Looking For
- 5+ years hands-on with industrial machinery, CNC, automated equipment, industrial maintenance, or field service.
- Strong electrical troubleshooting: read schematics, use a multimeter, 24 VDC control circuits through single- and three-phase AC power, and industrial machine wiring.
- Strong mechanical skills: teardown and repair, bearings, gears, linear motion, pneumatics, alignment; read drawings and tolerances and use precision measuring tools.
- PLC experience is strongly preferred (ladder logic, going online, I/O troubleshooting).
- Comfortable with Windows PCs, machine PCs, remote-access software, basic networking, and IT troubleshooting.
- A track record of troubleshooting equipment, not just replacing predetermined parts.
- Clear written and verbal communication; calm and professional with customers when equipment is down.
- Organized, self-directed, and able to manage an open job list and shifting priorities.
- Valid driver's license and ability to obtain and maintain a passport.
- Your own set of common hand tools (ask about our tool program).
Helpful backgrounds: industrial field service, industrial maintenance, CNC or machine tools, automated production, packaging or manufacturing equipment, robotics, mechatronics, or millwright work.
The Kind of Person Who Does Well Here
- Wants to understand why something failed, gathers evidence, and tests assumptions before replacing parts.
- Works through unfamiliar problems logically and asks for help when it makes sense.
- Takes ownership of assigned work and follows through on commitments.
- Explains technical issues in plain language and leaves customers confident their concern was taken seriously.
- Shares knowledge, helps coworkers, and pitches in where needed rather than working from a "that's not my job" mindset.
- Adapts when priorities change.
Training & Growth
We don't expect you to know our machines on day one. You'll start with extensive hands-on time in our shop — learning how our machines are built, set up, operated, installed, and serviced — and shadow experienced technicians on setups, installs, and field service. From there you'll take on remote service calls, setups, and installations, working toward independent field-service work within your first six months to a year.
Work Environment & Schedule
A mix of shop, field, and desk work in manufacturing environments that can be noisy, dusty, hot, or cold. Stand and walk for long periods, bend, kneel, reach into tight machine areas, use ladders, hand and power tools, and lift about 50 lbs. Monday–Friday during regular business hours on non-travel days, with occasional early, late, or weekend work when customers need it.
WHAT WE OFFER: $60,000 – $76,000 per year, depending on experience + peridium
Pay: $60,000.00 - $76,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- hands on with industrial machinery: 5 years (Required)
License/Certification:
- driver's license (Required)
Ability to Commute:
- Taylorsville, UT 84129 (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
See All 45 Field Service Manager Jobs in Utah
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Where Utah roles are concentrated, by current openings.
Field Service Manager Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Energy
- Food & Beverage
What Utah Employers Look For
The qualifications that appear most often in field service manager jobs across Utah.
- Five or more years of field service or technical operations experience in a Utah industry
- Demonstrated ability to manage field technicians and coordinate multi-site service schedules
- Proficiency with field service management software such as ServiceMax or Salesforce Field Service
- Bachelor's degree in engineering, business administration, or a related technical discipline
- Valid Utah driver's license and ability to travel to customer sites across the region
- Strong knowledge of safety compliance standards relevant to Utah's industrial and energy sectors
Field Service Manager Jobs in Utah: Frequently Asked Questions
How do you become a field service manager in Utah?
Most field service managers in Utah move into the role after accumulating hands-on experience as field technicians or service coordinators in industries like HVAC, medical equipment, or industrial automation. Utah does not require a state-issued license specific to field service management, but employers in regulated sectors often expect relevant technical certifications such as EPA 608 for refrigerants or OSHA safety credentials. A degree in engineering or business strengthens a candidacy, and experience with Utah-based clients gives a strong competitive edge.
How much do field service managers make in Utah?
Field service managers in Utah earn a median of about $78,930 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $48,830 for the lowest 10% to over $123,020 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire field service managers in Utah?
Employers hiring field service managers in Utah right now include Herc Rentals, ABB, and Ecolab, based on current listings on Migrate Mate as of October 2026. Utah's concentration of medical device manufacturers, clean energy companies, and industrial technology firms means openings tend to be technical and hands-on rather than purely supervisory.
Which Utah cities have the most field service manager jobs?
Salt Lake City, Ogden, and Vernal account for the most field service manager openings in Utah, reflecting the concentration of medical device manufacturers, commercial facilities, and industrial employers along the Wasatch Front, with Salt Lake City anchoring corporate service operations and Provo and Ogden drawing demand from manufacturing and energy sector employers headquartered or operating in those corridors.
Are there remote field service manager jobs in Utah?
Yes, but they're rare. Field service management is an inherently on-site role that requires direct oversight of technicians and coordination with customers at physical locations, so most positions in Utah require regular in-person presence. About 27% of field service manager openings tied to Utah are remote or hybrid as of October 2026, and those tend to cover administrative, scheduling, or reporting functions rather than active field supervision.
How can I get hired as a field service manager in Utah with little or no experience?
The most realistic entry path is moving into a field service coordinator or lead technician role first, then building toward management. Large Utah employers like Intermountain Health, Merit Medical Systems, and regional HVAC contractors regularly hire field service technicians and coordinators who can grow into management over time. Pursuing an OSHA 30-Hour certification or a relevant technical credential such as EPA 608 strengthens your candidacy from the start, and associate-level roles in facilities, biomedical equipment, or utilities service provide direct experience Utah employers value.
Where can I find and apply to field service manager jobs in Utah?
You can find and apply to field service manager jobs in Utah on Migrate Mate, which lists current Utah openings updated regularly. Search the listings to find roles that match your background and experience, then apply directly to the ones that fit.
See All 45 Field Service Manager Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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