Front Desk Jobs in Ohio
Front Desk jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where major employers like Cleveland Clinic, Ohio State University Wexner Medical Center, and Marriott-affiliated hotel groups maintain large, active front desk teams. Demand is strongest in healthcare reception, hospitality, and corporate office settings, with openings at every level from entry-level receptionist to lead front desk coordinator. Ohio's growing healthcare corridor and convention-driven hospitality sector keep these roles consistently active year-round. See the openings below and apply to the ones that match your experience.
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Showing 5 of 109+ Front Desk jobs
Embassy Suites Cleveland is currently looking for an energetic 2nd shift Front Desk Agent to join our hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
- Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor/manager.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Front Desk Personnel when need.
- Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Prior hospitality experience preferred but not required.
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Stand 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Embassy Suites Cleveland is currently looking for an energetic 2nd shift Front Desk Agent to join our hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
- Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor/manager.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Front Desk Personnel when need.
- Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Prior hospitality experience preferred but not required.
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Stand 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
See All 109+ Front Desk Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Front Desk JobsFront Desk Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Front Desk Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
What Ohio Employers Look For
The qualifications that appear most often in front desk jobs across Ohio.
- High school diploma or GED required by most Ohio front desk employers
- One or more years of customer-facing reception or administrative experience
- Proficiency in scheduling software, phone systems, and Microsoft Office Suite
- Strong written and verbal communication skills for a professional Ohio workplace
- Ability to manage multi-line phones and greet visitors in high-volume environments
- Familiarity with electronic health records software preferred in Ohio healthcare settings
Front Desk Jobs in Ohio: Frequently Asked Questions
How do you become a front desk in Ohio?
Most front desk roles in Ohio require a high school diploma or equivalent and no state-issued license. Employers in healthcare settings often expect familiarity with medical terminology and electronic health records, which you can gain through community college programs at institutions like Columbus State or Cuyahoga Community College. A professional certification such as a Certified Administrative Professional credential can strengthen your application, though it is rarely required to get hired.
Which companies hire front desks in Ohio?
Companies currently hiring front desks in Ohio include National Church Residences, Pyramid Global Hospitality, and MCR Hotels, per current listings on Migrate Mate as of September 2026. Ohio's large healthcare systems, hotel groups, and corporate headquarters in Columbus and Cleveland are among the most consistent sources of front desk openings statewide.
Which Ohio cities have the most front desk jobs?
Columbus, Cleveland, and Cincinnati have the most front desk openings in Ohio. Columbus leads because of its dense concentration of corporate headquarters, university medical centers, and convention hospitality, while Cleveland and Cincinnati draw significant volume from their major health systems, financial services firms, and regional hotel markets.
Are there remote front desk jobs in Ohio?
Yes, but they're rare. Front desk work is inherently on-site because it centers on greeting visitors, managing physical spaces, and handling in-person interactions. About 0% of front desk openings tied to Ohio are remote or hybrid as of September 2026, and those positions tend to be call-center reception or virtual administrative roles rather than traditional front desk positions.
How can I get hired as a front desk in Ohio with little or no experience?
The most realistic entry path is applying directly to hotel front desk associate or medical receptionist openings, both of which routinely hire candidates without prior experience. Large Ohio employers like Cleveland Clinic and Hilton-affiliated properties in Columbus run structured onboarding programs for new hires. Lateral moves from retail cashier, food service host, or call-center roles translate well. Completing a short medical office administration course at a community college gives candidates an edge in healthcare settings.
Where can I find and apply to front desk jobs in Ohio?
You can find and apply to front desk jobs in Ohio on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 109+ Front Desk Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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