Front Desk Jobs in New York
Front Desk jobs in New York are concentrated in hospitality, healthcare, and corporate real estate, with demand at every level from entry-level hotel reception to senior client services coordinator. Most of the hiring is in New York City, Buffalo, and Albany, where employers like Marriott, NYU Langone Health, and Rockefeller Group maintain large front-of-house operations. The most in-demand specialties in New York are medical front desk, luxury hotel reception, and corporate office concierge. Find a role that fits below and apply directly.
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The Front Desk Supervisor provides guidance and leadership as the lead Front Office Agents ensuring consistent quality customer service is delivered.
The Front Desk Supervisor will:
- Communicate effectively both verbally and in writing to provide clear direction to staff.
- Monitor lobby traffic and make staffing adjustments accordingly.
- Greet guests immediately with a friendly and sincere welcome.
- Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
- Make appropriate selection of rooms based on guest needs.
- Non-verbally confirm the room number and rate.
- Require standing and continual mobility throughout front office area.
- Handle cash, make change and balance an assigned house bank.
- Accept and record vouchers, travelers checks and other forms of payment.
- Post charges to guest rooms and house accounts using the computer.
- Retrieve mail, small packages and facsimiles for hotel guests as requested.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.
- Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
- Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
- The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills required.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk and continuously perform behind the front desk.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
QUALIFICATION STANDARDS:
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
- High school diploma required.
- Some College preferred.
- Two years combined prior front desk and supervisory experience preferred
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
The Front Desk Supervisor provides guidance and leadership as the lead Front Office Agents ensuring consistent quality customer service is delivered.
The Front Desk Supervisor will:
- Communicate effectively both verbally and in writing to provide clear direction to staff.
- Monitor lobby traffic and make staffing adjustments accordingly.
- Greet guests immediately with a friendly and sincere welcome.
- Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
- Make appropriate selection of rooms based on guest needs.
- Non-verbally confirm the room number and rate.
- Require standing and continual mobility throughout front office area.
- Handle cash, make change and balance an assigned house bank.
- Accept and record vouchers, travelers checks and other forms of payment.
- Post charges to guest rooms and house accounts using the computer.
- Retrieve mail, small packages and facsimiles for hotel guests as requested.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.
- Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
- Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
- The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills required.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk and continuously perform behind the front desk.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
QUALIFICATION STANDARDS:
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
- High school diploma required.
- Some College preferred.
- Two years combined prior front desk and supervisory experience preferred
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
See All 205+ Front Desk Jobs in New York
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Find Front Desk JobsFront Desk Jobs by City in New York
Where New York roles are concentrated, by current openings.
Front Desk Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in front desk jobs across New York.
- High school diploma or GED required by most New York employers
- One or more years of customer-facing reception or administrative experience
- Proficiency in scheduling and property management software such as Opera or Epic
- Strong written and verbal communication skills in a professional New York setting
- Ability to manage multi-line phone systems and high-volume visitor traffic
- Bilingual fluency in Spanish or Mandarin preferred by many New York City employers
Front Desk Jobs in New York: Frequently Asked Questions
How do you become a front desk in New York?
Most front desk roles in New York require a high school diploma and on-the-job training rather than a state-issued license. Medical front desk positions at New York hospitals or clinics often expect familiarity with electronic health record systems and may require a medical administrative assistant certificate from a community college or vocational program. Hotel and corporate roles typically value prior customer service experience and software proficiency over formal credentials.
Which companies hire front desks in New York?
Companies currently hiring front desks in New York include Planet Fitness, Allied Universal, and St. Peter's Health Partners, per current listings on Migrate Mate as of October 2026. New York's dense mix of hospital systems, hotel brands, and corporate headquarters means front desk demand is spread across multiple industries rather than concentrated in one sector.
Which New York cities have the most front desk jobs?
New York, Brooklyn, and Bronx have the most front desk openings in New York. New York City accounts for the largest share by far, driven by its hotel industry, major hospital networks, and high density of corporate offices, while Buffalo and Albany generate steady demand through regional health systems, state government offices, and university campuses.
Are there remote front desk jobs in New York?
Yes, but they're rare. Front desk work is largely on-site by nature, since the role centers on greeting visitors and managing in-person traffic. About 0% of front desk openings tied to New York are remote or hybrid as of October 2026, and those positions are most commonly found in virtual receptionist or remote scheduling roles rather than traditional lobby or clinic settings.
How can I get hired as a front desk in New York with little or no experience?
The most realistic entry path is applying for part-time or seasonal front desk roles at New York City hotels, where chains like Marriott and Hilton regularly hire candidates with strong people skills over formal experience. Community colleges such as CUNY offer short medical administrative assistant programs that give candidates an edge for healthcare front desk roles at systems like Northwell Health. Adjacent roles like retail cashier, call center agent, or administrative assistant at a New York office are common lateral moves that employers accept in lieu of direct reception experience.
Where can I find and apply to front desk jobs in New York?
You can find and apply to front desk jobs in New York on Migrate Mate, which lists current openings from employers hiring in the state right now. Find roles that fit your background and apply directly through each listing.
See All 205+ Front Desk Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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