Help Desk Analyst Jobs in Minnesota
Help Desk Analyst jobs in Minnesota are concentrated in the Twin Cities metro, with additional openings in Rochester and Duluth, where healthcare, financial services, and technology drive steady demand for desktop support, network troubleshooting, and ITSM platform expertise. Major employers with a lasting presence in Minnesota include UnitedHealth Group, Mayo Clinic, and U.S. Bancorp, all of which maintain large internal IT operations that consistently need help desk talent at every level from tier-one support to senior analyst. The market is active, with openings ranging from entry-level roles to positions requiring years of hands-on systems experience. See the openings below and apply to the ones that match your experience.
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Showing 4 of 12+ Help Desk Analyst jobs
Working at Knobelsdorff (KE)
Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.
Since our founding as a family-owned company in 1988, we've grown while staying true to our core value. Starting your career with KE means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.
If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, KE is the place for you.
Job Purpose
This role supports the Technology Office and Help Desk team by providing first and second-level technical support, managing access provisioning, and supporting employee onboarding and offboarding. You’ll be responsible for troubleshooting technical issues, maintaining user access, and supporting day-to-day IT operations that directly impact uptime, user satisfaction, and secure technology operations. Success in this role means delivering timely, accurate support while maintaining strong documentation and a positive user experience, all while upholding KE’s commitment to Safety, People, Passion, and Performance. If you're someone who takes pride in doing things the right way and thrives in a fast-moving environment, this position is built for you.
What You’ll Do
You’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:
- Resolve Level 1 and Level 2 technical issues and ensure proper escalation of Level 3 issues.
- Troubleshoot Microsoft 365 applications, hardware, endpoints, and basic networking issues, including DNS, DHCP, and VPN.
- Manage user accounts and access while maintaining accurate access records and least-privilege principles.
- Coordinate device and account readiness for employee onboarding and offboarding.
- Log and track support tickets through resolution while meeting service-level expectations.
- Maintain IT documentation, support guides, and knowledge-base resources.
- Provide professional, user-focused technical support and clearly explain solutions to non-technical users.
- Collaborate with the Technology team and escalate issues appropriately.
This is a fully onsite position, five days per week, requiring the ability to work from both the Eagan and Goodhue, MN offices as needed.
What You Bring
You’re someone who shows up ready to work hard, learn fast, and contribute to a team that takes pride in doing things right. Successful candidates typically bring:
- 1–3 years of IT support or help desk experience.
- Associate or bachelor’s degree in IT or a related field, or equivalent experience.
- Familiarity with Microsoft 365, Active Directory, and basic networking.
- Strong troubleshooting and communication skills.
- Experience diagnosing hardware and endpoint issues.
- Strong customer service, time management, patience, and teamwork skills.
- Experience with Intune, Azure AD, and Power Automate preferred.
- Microsoft or CompTIA certifications preferred.
- Experience working in a multi-site environment preferred.
- Ability to travel occasionally, approximately 10–20%.
Pay Range
We believe in paying for the value you bring to the team, and we aim to be competitive in every market we hire in.
Pay Range: $55,000.00 - $75,000.00 per year
Total Rewards Statement
As a full-time employee at KE, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.
- 100% employer-paid health and dental coverage for employees
- HSA contributions to support your medical expenses
- Company-paid life insurance and disability coverage
- 401(k) with competitive company match
- Paid weekly with competitive wages
- PTO, six paid holidays, and education reimbursement
- Exclusive employee discounts through Working Advantage
We believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing.
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.
Typical requirements may include:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to occasionally lift up to 25 pounds.
- Accessibility: If you need accommodations as part of the employment process, please contact KE Human Resources at HR@KEway.com.
Equal Opportunity Employer (EEO)
KE is an EEO to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, citizenship, veteran status, or any other protected characteristic under applicable federal, state, or local law.
Applicants have rights under Federal Employment Laws:
- EEO is the Law (English/Spanish)
KE E-Verify
KE participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information about E-Verify, please review the E-Verify Participation and Right to Work posters.
If you need accommodation during the hiring process, let us know and we’ll work with you.
Working at Knobelsdorff (KE)
Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.
Since our founding as a family-owned company in 1988, we've grown while staying true to our core value. Starting your career with KE means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.
If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, KE is the place for you.
Job Purpose
This role supports the Technology Office and Help Desk team by providing first and second-level technical support, managing access provisioning, and supporting employee onboarding and offboarding. You’ll be responsible for troubleshooting technical issues, maintaining user access, and supporting day-to-day IT operations that directly impact uptime, user satisfaction, and secure technology operations. Success in this role means delivering timely, accurate support while maintaining strong documentation and a positive user experience, all while upholding KE’s commitment to Safety, People, Passion, and Performance. If you're someone who takes pride in doing things the right way and thrives in a fast-moving environment, this position is built for you.
What You’ll Do
You’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:
- Resolve Level 1 and Level 2 technical issues and ensure proper escalation of Level 3 issues.
- Troubleshoot Microsoft 365 applications, hardware, endpoints, and basic networking issues, including DNS, DHCP, and VPN.
- Manage user accounts and access while maintaining accurate access records and least-privilege principles.
- Coordinate device and account readiness for employee onboarding and offboarding.
- Log and track support tickets through resolution while meeting service-level expectations.
- Maintain IT documentation, support guides, and knowledge-base resources.
- Provide professional, user-focused technical support and clearly explain solutions to non-technical users.
- Collaborate with the Technology team and escalate issues appropriately.
This is a fully onsite position, five days per week, requiring the ability to work from both the Eagan and Goodhue, MN offices as needed.
What You Bring
You’re someone who shows up ready to work hard, learn fast, and contribute to a team that takes pride in doing things right. Successful candidates typically bring:
- 1–3 years of IT support or help desk experience.
- Associate or bachelor’s degree in IT or a related field, or equivalent experience.
- Familiarity with Microsoft 365, Active Directory, and basic networking.
- Strong troubleshooting and communication skills.
- Experience diagnosing hardware and endpoint issues.
- Strong customer service, time management, patience, and teamwork skills.
- Experience with Intune, Azure AD, and Power Automate preferred.
- Microsoft or CompTIA certifications preferred.
- Experience working in a multi-site environment preferred.
- Ability to travel occasionally, approximately 10–20%.
Pay Range
We believe in paying for the value you bring to the team, and we aim to be competitive in every market we hire in.
Pay Range: $55,000.00 - $75,000.00 per year
Total Rewards Statement
As a full-time employee at KE, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.
- 100% employer-paid health and dental coverage for employees
- HSA contributions to support your medical expenses
- Company-paid life insurance and disability coverage
- 401(k) with competitive company match
- Paid weekly with competitive wages
- PTO, six paid holidays, and education reimbursement
- Exclusive employee discounts through Working Advantage
We believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing.
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.
Typical requirements may include:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to occasionally lift up to 25 pounds.
- Accessibility: If you need accommodations as part of the employment process, please contact KE Human Resources at HR@KEway.com.
Equal Opportunity Employer (EEO)
KE is an EEO to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, citizenship, veteran status, or any other protected characteristic under applicable federal, state, or local law.
Applicants have rights under Federal Employment Laws:
- EEO is the Law (English/Spanish)
KE E-Verify
KE participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information about E-Verify, please review the E-Verify Participation and Right to Work posters.
If you need accommodation during the hiring process, let us know and we’ll work with you.
See All 12 Help Desk Analyst Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Help Desk Analyst Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
What Minnesota Employers Look For
The qualifications that appear most often in help desk analyst jobs across Minnesota.
- Demonstrated experience supporting Windows environments and Microsoft 365 applications
- CompTIA A+ or equivalent certification preferred by most Minnesota employers
- Familiarity with ITSM ticketing platforms such as ServiceNow or Remedy
- Strong verbal and written communication skills for end-user support interactions
- Associate or bachelor's degree in information technology or a related field
- Ability to troubleshoot network connectivity, hardware, and software issues independently
Help Desk Analyst Jobs in Minnesota: Frequently Asked Questions
How do you become a help desk analyst in Minnesota?
Most help desk analyst roles in Minnesota require at minimum an associate degree in information technology, computer science, or a related field, though some employers accept equivalent hands-on experience. There is no state-issued license specific to this role in Minnesota. Employers across the Twin Cities consistently look for CompTIA A+ certification as a baseline credential, and candidates who add Network+ or Microsoft certifications move through hiring processes faster. Internship experience with Minnesota's large healthcare or financial services employers strengthens any application considerably.
Which companies hire help desk analysts in Minnesota?
Employers hiring help desk analysts in Minnesota right now include Arvig, RYMARK, and Secure ITnet, based on current listings on Migrate Mate as of November 2026. Minnesota's large healthcare systems, financial institutions, and managed IT service providers account for a significant share of ongoing help desk demand across the state.
Which Minnesota cities have the most help desk analyst jobs?
Minneapolis, Eagan, and Chaska have the most help desk analyst openings in Minnesota. The Twin Cities metro drives the largest share of demand, anchored by major corporate headquarters, healthcare networks, and financial services firms, while Rochester's concentration of Mayo Clinic operations creates consistent need for IT support staff, and Duluth's regional healthcare and education institutions round out the hiring picture.
Are there remote help desk analyst jobs in Minnesota?
Yes, and more than many hands-on IT roles, though most positions still require some on-site presence for hardware support. About 50% of help desk analyst openings tied to Minnesota are remote or hybrid as of November 2026, with remote eligibility most common for tier-two support, software troubleshooting, and roles embedded within large enterprise environments that have mature remote-support tooling.
How can I get hired as a help desk analyst in Minnesota with little or no experience?
The most realistic entry path is landing a tier-one support role or IT help desk technician position at one of Minnesota's large healthcare systems or managed service providers, which regularly hire candidates who hold CompTIA A+ certification even without full-time experience. UnitedHealth Group, Fairview Health Services, and regional MSPs in the Twin Cities run associate-level IT programs and hire from community college pipelines including those at Hennepin Technical College and Saint Paul College. Volunteering for IT support at a nonprofit or completing a capstone project builds the portfolio that hiring managers want to see.
Where can I find and apply to help desk analyst jobs in Minnesota?
You can find and apply to help desk analyst jobs in Minnesota on Migrate Mate, which lists current Minnesota openings from employers across the state. Search the roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 12 Help Desk Analyst Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find Help Desk Analyst Jobs