Help Desk Analyst Jobs in Minnesota
Help Desk Analyst jobs in Minnesota are concentrated in the Twin Cities metro, with additional openings in Rochester and Duluth, where healthcare, financial services, and technology drive steady demand for desktop support, network troubleshooting, and ITSM platform expertise. Major employers with a lasting presence in Minnesota include UnitedHealth Group, Mayo Clinic, and U.S. Bancorp, all of which maintain large internal IT operations that consistently need help desk talent at every level from tier-one support to senior analyst. The market is active, with openings ranging from entry-level roles to positions requiring years of hands-on systems experience. See the openings below and apply to the ones that match your experience.
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At 702 Communications, we’re committed to delivering reliable, high-performance IT and connectivity solutions to our customers. As a locally rooted company with a strong community presence, we pride ourselves on responsive service, technical excellence, and a collaborative team culture.
Position Overivew
We’re looking for a motivated and customer-focused Helpdesk Technician to join our team. In this role, you’ll be the first line of support for technical issues, helping users resolve problems related to hardware, software, network connectivity and more. You’ll also play a key role in maintaining service quality and ensuring smooth day-to-day operations for our clients.
Duties
- Provide first-level technical support via phone, email, and chat.
- Troubleshoot and resolve issues related to modems, routers, wiring, email and more.
- Monitor and manage support tickets.
- Document solutions and update internal knowledge bases.
- Collaborate with internal teams to escalate and resolve complex issues.
- Perform equipment setup, testing, and maintenance.
- Participate in daily monitoring tasks and assist with audits and data collection
- VPNs, and LAN/WAN configurations
- Proficiency in troubleshooting hardware components and software applications across multiple operating systems (Windows, macOS, Linux)
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users
- Ability to analyze problems quickly and implement effective solutions efficiently
What We’re Looking For
- Strong problem-solving skills and a mechanical/technical mindset.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Familiarity with networking concepts and support tools.
- Comfortable working in a hands-on environment.
Preferred Qualifications
- Technical or vocational school graduate.
- Experience in a helpdesk or managed service provider (MSP) environment.
- Knowledge of TCP/IP, DNS, DHCP and Wifi technologies.
Why Join 702 Communications?
- Competitive salary and benefits package.
- ·Paid holidays, vacation, and sick leave.
- ·Medical, dental, and vision insurance.
- ·401(k) with company match.
- ·Opportunities for training, certification, and career growth.
Pay: $19.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have prior experience troubleshooting internet, phone, or cable service issues, either in a call center or technical support role? (Yes/No)
- How many years of customer-facing technical support experience do you have?
Work Location: In person
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Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Help Desk Analyst Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
What Minnesota Employers Look For
The qualifications that appear most often in help desk analyst jobs across Minnesota.
- Demonstrated experience supporting Windows environments and Microsoft 365 applications
- CompTIA A+ or equivalent certification preferred by most Minnesota employers
- Familiarity with ITSM ticketing platforms such as ServiceNow or Remedy
- Strong verbal and written communication skills for end-user support interactions
- Associate or bachelor's degree in information technology or a related field
- Ability to troubleshoot network connectivity, hardware, and software issues independently
Help Desk Analyst Jobs in Minnesota: Frequently Asked Questions
How do you become a help desk analyst in Minnesota?
Most help desk analyst roles in Minnesota require at minimum an associate degree in information technology, computer science, or a related field, though some employers accept equivalent hands-on experience. There is no state-issued license specific to this role in Minnesota. Employers across the Twin Cities consistently look for CompTIA A+ certification as a baseline credential, and candidates who add Network+ or Microsoft certifications move through hiring processes faster. Internship experience with Minnesota's large healthcare or financial services employers strengthens any application considerably.
Which companies hire help desk analysts in Minnesota?
Employers hiring help desk analysts in Minnesota right now include Lifetouch, Blattner Company, and Computer Technology Solutions, based on current listings on Migrate Mate as of September 2026. Minnesota's large healthcare systems, financial institutions, and managed IT service providers account for a significant share of ongoing help desk demand across the state.
Which Minnesota cities have the most help desk analyst jobs?
Avon, Moorhead, and Burnsville have the most help desk analyst openings in Minnesota. The Twin Cities metro drives the largest share of demand, anchored by major corporate headquarters, healthcare networks, and financial services firms, while Rochester's concentration of Mayo Clinic operations creates consistent need for IT support staff, and Duluth's regional healthcare and education institutions round out the hiring picture.
Are there remote help desk analyst jobs in Minnesota?
Yes, and more than many hands-on IT roles, though most positions still require some on-site presence for hardware support. About 50% of help desk analyst openings tied to Minnesota are remote or hybrid as of September 2026, with remote eligibility most common for tier-two support, software troubleshooting, and roles embedded within large enterprise environments that have mature remote-support tooling.
How can I get hired as a help desk analyst in Minnesota with little or no experience?
The most realistic entry path is landing a tier-one support role or IT help desk technician position at one of Minnesota's large healthcare systems or managed service providers, which regularly hire candidates who hold CompTIA A+ certification even without full-time experience. UnitedHealth Group, Fairview Health Services, and regional MSPs in the Twin Cities run associate-level IT programs and hire from community college pipelines including those at Hennepin Technical College and Saint Paul College. Volunteering for IT support at a nonprofit or completing a capstone project builds the portfolio that hiring managers want to see.
Where can I find and apply to help desk analyst jobs in Minnesota?
You can find and apply to help desk analyst jobs in Minnesota on Migrate Mate, which lists current Minnesota openings from employers across the state. Search the roles that match your experience level and specialization, then apply directly to the ones that fit.
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