IT Support Jobs in Massachusetts
IT Support jobs in Massachusetts are in strong demand across the state's dense concentration of higher education, healthcare, biotech, and financial services sectors, with openings at every level from helpdesk associate to senior systems administrator. Boston, Cambridge, and Worcester anchor the most active hiring, with large established employers such as Mass General Brigham, Fidelity Investments, and MIT regularly filling IT support roles. The most sought-after specialties include endpoint management, Microsoft 365 administration, and ITIL-aligned service desk support. See the openings below and apply to the ones that match your experience.
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Job Summary
Pingree School is a dynamic and aspirational, independent, all-gender day school on the North Shore of Boston, located on a beautiful 100-acre campus in South Hamilton, where approximately 385 students in grades 9 through 12 solve problems, build community, and learn how to learn. Pingree School empowers every community member to pursue knowledge with courage and imagination, thrive in joy and challenge, and create a more just and equitable world. Committed to developing global citizens, Pingree actively seeks faculty, staff and students of character and intelligence from diverse social, ethnic, and socio-economic backgrounds.
Pingree School seeks an IT Support Technician to support, administer and maintain a multi-platform environment in an academic setting from late-September through mid-December 2026. This is a parental leave coverage (temporary), FLSA non-exempt position that directly reports to the Director of Information Systems. The hours of the position are 7:30 a.m. - 3:30 p.m., with occasional evening and weekend hours to support school events. This position is responsible for providing technology support for the administration, faculty, staff and students of Pingree. The ideal candidate is organized, creative, willing to take initiative, and comfortable interacting and engaging with multiple school constituents.
Qualifications and Skills:
- Two or more years of relevant work experience required, preferably in an educational setting and mixed platform environment;
- Bachelor’s degree preferred;
- Proficiency with G Suite for Education, JAMF Pro, and relevant databases (e.g., Raiser’s Edge, Veracross) preferred;
- Accomplished in problem identification and problem-solving techniques relating to the use of supported end-user hardware, software, and peripherals;
- Excellent organizational and project management skills;
- Ability to prioritize daily tasks on long-term projects and work in a fast-paced environment;
- Experience in providing training to a range of different ability levels;
- Effective written and verbal communication skills;
- Strong analytical, organizational, process, and problem-solving skills;
- Ability to support a diverse population of faculty, staff, and students with varying levels of computer knowledge;
- Self-starter and self-learner;
- Ability to provide occasional weekend and off-hours support for systems maintenance and scheduled on-campus events;
- High level of integrity, strong work ethic, and sense of humor;
- Ability to lift and move equipment up to 50 pounds, climb ladders and install overhead items, and to perform work for extended periods from a crawling or crouching position.
Responsibilities:
General Support
- Manage and catalog all user support requests;
- Provide hardware and software support for Windows, Mac, and Chrome OS and a wide variety of software applications;
- Provide training for faculty and staff members on new and existing technologies;
- Collaborate with Technology Educator and Director of Information Systems to support faculty and students;
- Serve as a liaison with vendors for warranty repairs and software support;
- Assist with Audio/Visual setup as needed for school assemblies, faculty/committee meetings, and special events;
- Work with the Director of Information Systems to update the technology plan for the school.
General Maintenance
- Perform basic wired and wireless network maintenance;
- Configure and maintain printers, scanners and other peripherals;
- Maintain our Active Directory and Google Apps environment;
- Monitor software updates and antivirus to ensure computers are up to date and protected;
- Implement and enforce security policies and procedures;
- Maintain equipment inventory;
- Prepare end-of-life systems for donation or recycling;
- Monitor the use and ordering supplies and consumables as needed;
- Stay informed regarding the newest developments in computer hardware and software (through literature, conferences, workshops, seminars) and how these technologies may be beneficial to the school community.
The pay range for this position is $30 - $40 per hour. An individual’s placement within this range is based on work experience, education credentials, and cocurricular responsibilities.
To apply for this position, please submit a cover letter, resume, and contact information for two professional references to Careers@pingree.org.
Pingree School is proud to be an equal opportunity employer. Pingree does not discriminate against applicants or employees on the basis of race, sex, pregnancy or pregnancy-related condition, color, religion, national origin, age, ancestry, sexual orientation, disability, gender identity or expression, veteran or active military status, genetics, natural or protective hairstyle, or any other category protected by state, federal or local law.
Pay: $30.00 - $40.00 per hour
Expected hours: 35.0 – 40.0 per week
Education:
- Bachelor's (Required)
Ability to Commute:
- South Hamilton, MA 01982 (Required)
Work Location: In person
Job Summary
Pingree School is a dynamic and aspirational, independent, all-gender day school on the North Shore of Boston, located on a beautiful 100-acre campus in South Hamilton, where approximately 385 students in grades 9 through 12 solve problems, build community, and learn how to learn. Pingree School empowers every community member to pursue knowledge with courage and imagination, thrive in joy and challenge, and create a more just and equitable world. Committed to developing global citizens, Pingree actively seeks faculty, staff and students of character and intelligence from diverse social, ethnic, and socio-economic backgrounds.
Pingree School seeks an IT Support Technician to support, administer and maintain a multi-platform environment in an academic setting from late-September through mid-December 2026. This is a parental leave coverage (temporary), FLSA non-exempt position that directly reports to the Director of Information Systems. The hours of the position are 7:30 a.m. - 3:30 p.m., with occasional evening and weekend hours to support school events. This position is responsible for providing technology support for the administration, faculty, staff and students of Pingree. The ideal candidate is organized, creative, willing to take initiative, and comfortable interacting and engaging with multiple school constituents.
Qualifications and Skills:
- Two or more years of relevant work experience required, preferably in an educational setting and mixed platform environment;
- Bachelor’s degree preferred;
- Proficiency with G Suite for Education, JAMF Pro, and relevant databases (e.g., Raiser’s Edge, Veracross) preferred;
- Accomplished in problem identification and problem-solving techniques relating to the use of supported end-user hardware, software, and peripherals;
- Excellent organizational and project management skills;
- Ability to prioritize daily tasks on long-term projects and work in a fast-paced environment;
- Experience in providing training to a range of different ability levels;
- Effective written and verbal communication skills;
- Strong analytical, organizational, process, and problem-solving skills;
- Ability to support a diverse population of faculty, staff, and students with varying levels of computer knowledge;
- Self-starter and self-learner;
- Ability to provide occasional weekend and off-hours support for systems maintenance and scheduled on-campus events;
- High level of integrity, strong work ethic, and sense of humor;
- Ability to lift and move equipment up to 50 pounds, climb ladders and install overhead items, and to perform work for extended periods from a crawling or crouching position.
Responsibilities:
General Support
- Manage and catalog all user support requests;
- Provide hardware and software support for Windows, Mac, and Chrome OS and a wide variety of software applications;
- Provide training for faculty and staff members on new and existing technologies;
- Collaborate with Technology Educator and Director of Information Systems to support faculty and students;
- Serve as a liaison with vendors for warranty repairs and software support;
- Assist with Audio/Visual setup as needed for school assemblies, faculty/committee meetings, and special events;
- Work with the Director of Information Systems to update the technology plan for the school.
General Maintenance
- Perform basic wired and wireless network maintenance;
- Configure and maintain printers, scanners and other peripherals;
- Maintain our Active Directory and Google Apps environment;
- Monitor software updates and antivirus to ensure computers are up to date and protected;
- Implement and enforce security policies and procedures;
- Maintain equipment inventory;
- Prepare end-of-life systems for donation or recycling;
- Monitor the use and ordering supplies and consumables as needed;
- Stay informed regarding the newest developments in computer hardware and software (through literature, conferences, workshops, seminars) and how these technologies may be beneficial to the school community.
The pay range for this position is $30 - $40 per hour. An individual’s placement within this range is based on work experience, education credentials, and cocurricular responsibilities.
To apply for this position, please submit a cover letter, resume, and contact information for two professional references to Careers@pingree.org.
Pingree School is proud to be an equal opportunity employer. Pingree does not discriminate against applicants or employees on the basis of race, sex, pregnancy or pregnancy-related condition, color, religion, national origin, age, ancestry, sexual orientation, disability, gender identity or expression, veteran or active military status, genetics, natural or protective hairstyle, or any other category protected by state, federal or local law.
Pay: $30.00 - $40.00 per hour
Expected hours: 35.0 – 40.0 per week
Education:
- Bachelor's (Required)
Ability to Commute:
- South Hamilton, MA 01982 (Required)
Work Location: In person
See All 45 IT Support Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find IT Support JobsIT Support Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
IT Support Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Automotive
What Massachusetts Employers Look For
The qualifications that appear most often in IT support jobs across Massachusetts.
- CompTIA A+ or equivalent certification recognized by Massachusetts employers as baseline IT competency
- Experience supporting Windows and macOS environments in a professional or enterprise setting
- Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Strong troubleshooting skills covering hardware, software, networking, and peripheral devices
- Associate or bachelor's degree in information technology, computer science, or a related field
- Clear written and verbal communication skills for working with non-technical staff and stakeholders
IT Support Jobs in Massachusetts: Frequently Asked Questions
How do you become an IT support in Massachusetts?
Start with a foundational credential such as CompTIA A+, which is widely recognized by Massachusetts employers and signals hands-on readiness without requiring a four-year degree. Massachusetts does not require a state-issued license for IT support roles. Most employers in the state look for an associate or bachelor's degree in information technology or a related field, combined with practical experience through internships, community college programs, or lab-based coursework at institutions like Bunker Hill Community College or Worcester State University.
Which companies hire IT supports in Massachusetts?
Companies currently hiring IT supports in Massachusetts include Amazon, Gr8ttek, and Asbury Automotive, per current listings on Migrate Mate as of September 2026. Massachusetts's high concentration of universities, hospital systems, and financial services firms means IT support demand is distributed across a wide range of employer types and industries throughout the state.
Which Massachusetts cities have the most IT support jobs?
Boston, Cambridge, and Worcester have the most IT support openings in Massachusetts. Boston and Cambridge drive the bulk of demand through their dense clusters of hospitals, universities, biotech firms, and financial institutions, while Worcester's growing healthcare and higher education presence, anchored by employers like UMass Memorial Health and Worcester Polytechnic Institute, consistently generates its own steady pipeline of openings.
Are there remote IT support jobs in Massachusetts?
Yes, but they're less common than in purely desk-based fields, since many IT support roles require on-site hardware troubleshooting or in-person user assistance. About 32% of IT support openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting a real but selective share of the market. Roles focused on software support, cloud administration, or service desk ticket management are the most likely to offer remote or hybrid flexibility.
How can I get hired as an IT support in Massachusetts with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and targeting helpdesk or desktop support associate roles at Massachusetts universities, hospital networks, or managed service providers, which regularly hire entry-level candidates. Large employers such as Mass General Brigham and state agencies often post junior IT support or IT coordinator roles suited to recent graduates. Adjacent starting points include roles in AV support, lab tech, or office technology coordination at institutions like UMass or Northeastern, which build transferable skills that open doors to full IT support positions.
Where can I find and apply to IT support jobs in Massachusetts?
You can find and apply to IT support jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Search the listings, identify the roles that fit your experience and location, and apply directly to the ones that match.
See All 45 IT Support Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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