IT Support Technician Jobs in Massachusetts
IT Support Technician jobs in Massachusetts are concentrated in Boston, Worcester, and Cambridge, where universities, hospitals, and technology companies sustain strong year-round demand for help desk, desktop support, and network troubleshooting specialists. Employers like Massachusetts General Hospital, Harvard University, and Raytheon Technologies maintain large internal IT teams and hire at every level from entry-level tier-one support to senior systems administrators. Endpoint management, Microsoft 365 administration, and ITIL-aligned service desk support are the most requested specialties across the state's mixed public and private sector market. See the openings below and apply to the ones that match your experience.
Find IT Support Technician JobsOverview
Showing 5 of 45+ IT Support Technician jobs
Job Summary
Pingree School is a dynamic and aspirational, independent, all-gender day school on the North Shore of Boston, located on a beautiful 100-acre campus in South Hamilton, where approximately 385 students in grades 9 through 12 solve problems, build community, and learn how to learn. Pingree School empowers every community member to pursue knowledge with courage and imagination, thrive in joy and challenge, and create a more just and equitable world. Committed to developing global citizens, Pingree actively seeks faculty, staff and students of character and intelligence from diverse social, ethnic, and socio-economic backgrounds.
Pingree School seeks an IT Support Technician to support, administer and maintain a multi-platform environment in an academic setting from late-September through mid-December 2026. This is a parental leave coverage (temporary), FLSA non-exempt position that directly reports to the Director of Information Systems. The hours of the position are 7:30 a.m. - 3:30 p.m., with occasional evening and weekend hours to support school events. This position is responsible for providing technology support for the administration, faculty, staff and students of Pingree. The ideal candidate is organized, creative, willing to take initiative, and comfortable interacting and engaging with multiple school constituents.
Qualifications and Skills:
- Two or more years of relevant work experience required, preferably in an educational setting and mixed platform environment;
- Bachelor’s degree preferred;
- Proficiency with G Suite for Education, JAMF Pro, and relevant databases (e.g., Raiser’s Edge, Veracross) preferred;
- Accomplished in problem identification and problem-solving techniques relating to the use of supported end-user hardware, software, and peripherals;
- Excellent organizational and project management skills;
- Ability to prioritize daily tasks on long-term projects and work in a fast-paced environment;
- Experience in providing training to a range of different ability levels;
- Effective written and verbal communication skills;
- Strong analytical, organizational, process, and problem-solving skills;
- Ability to support a diverse population of faculty, staff, and students with varying levels of computer knowledge;
- Self-starter and self-learner;
- Ability to provide occasional weekend and off-hours support for systems maintenance and scheduled on-campus events;
- High level of integrity, strong work ethic, and sense of humor;
- Ability to lift and move equipment up to 50 pounds, climb ladders and install overhead items, and to perform work for extended periods from a crawling or crouching position.
Responsibilities:
General Support
- Manage and catalog all user support requests;
- Provide hardware and software support for Windows, Mac, and Chrome OS and a wide variety of software applications;
- Provide training for faculty and staff members on new and existing technologies;
- Collaborate with Technology Educator and Director of Information Systems to support faculty and students;
- Serve as a liaison with vendors for warranty repairs and software support;
- Assist with Audio/Visual setup as needed for school assemblies, faculty/committee meetings, and special events;
- Work with the Director of Information Systems to update the technology plan for the school.
General Maintenance
- Perform basic wired and wireless network maintenance;
- Configure and maintain printers, scanners and other peripherals;
- Maintain our Active Directory and Google Apps environment;
- Monitor software updates and antivirus to ensure computers are up to date and protected;
- Implement and enforce security policies and procedures;
- Maintain equipment inventory;
- Prepare end-of-life systems for donation or recycling;
- Monitor the use and ordering supplies and consumables as needed;
- Stay informed regarding the newest developments in computer hardware and software (through literature, conferences, workshops, seminars) and how these technologies may be beneficial to the school community.
The pay range for this position is $30 - $40 per hour. An individual’s placement within this range is based on work experience, education credentials, and cocurricular responsibilities.
To apply for this position, please submit a cover letter, resume, and contact information for two professional references to Careers@pingree.org.
Pingree School is proud to be an equal opportunity employer. Pingree does not discriminate against applicants or employees on the basis of race, sex, pregnancy or pregnancy-related condition, color, religion, national origin, age, ancestry, sexual orientation, disability, gender identity or expression, veteran or active military status, genetics, natural or protective hairstyle, or any other category protected by state, federal or local law.
Pay: $30.00 - $40.00 per hour
Expected hours: 35.0 – 40.0 per week
Education:
- Bachelor's (Required)
Ability to Commute:
- South Hamilton, MA 01982 (Required)
Work Location: In person
Job Summary
Pingree School is a dynamic and aspirational, independent, all-gender day school on the North Shore of Boston, located on a beautiful 100-acre campus in South Hamilton, where approximately 385 students in grades 9 through 12 solve problems, build community, and learn how to learn. Pingree School empowers every community member to pursue knowledge with courage and imagination, thrive in joy and challenge, and create a more just and equitable world. Committed to developing global citizens, Pingree actively seeks faculty, staff and students of character and intelligence from diverse social, ethnic, and socio-economic backgrounds.
Pingree School seeks an IT Support Technician to support, administer and maintain a multi-platform environment in an academic setting from late-September through mid-December 2026. This is a parental leave coverage (temporary), FLSA non-exempt position that directly reports to the Director of Information Systems. The hours of the position are 7:30 a.m. - 3:30 p.m., with occasional evening and weekend hours to support school events. This position is responsible for providing technology support for the administration, faculty, staff and students of Pingree. The ideal candidate is organized, creative, willing to take initiative, and comfortable interacting and engaging with multiple school constituents.
Qualifications and Skills:
- Two or more years of relevant work experience required, preferably in an educational setting and mixed platform environment;
- Bachelor’s degree preferred;
- Proficiency with G Suite for Education, JAMF Pro, and relevant databases (e.g., Raiser’s Edge, Veracross) preferred;
- Accomplished in problem identification and problem-solving techniques relating to the use of supported end-user hardware, software, and peripherals;
- Excellent organizational and project management skills;
- Ability to prioritize daily tasks on long-term projects and work in a fast-paced environment;
- Experience in providing training to a range of different ability levels;
- Effective written and verbal communication skills;
- Strong analytical, organizational, process, and problem-solving skills;
- Ability to support a diverse population of faculty, staff, and students with varying levels of computer knowledge;
- Self-starter and self-learner;
- Ability to provide occasional weekend and off-hours support for systems maintenance and scheduled on-campus events;
- High level of integrity, strong work ethic, and sense of humor;
- Ability to lift and move equipment up to 50 pounds, climb ladders and install overhead items, and to perform work for extended periods from a crawling or crouching position.
Responsibilities:
General Support
- Manage and catalog all user support requests;
- Provide hardware and software support for Windows, Mac, and Chrome OS and a wide variety of software applications;
- Provide training for faculty and staff members on new and existing technologies;
- Collaborate with Technology Educator and Director of Information Systems to support faculty and students;
- Serve as a liaison with vendors for warranty repairs and software support;
- Assist with Audio/Visual setup as needed for school assemblies, faculty/committee meetings, and special events;
- Work with the Director of Information Systems to update the technology plan for the school.
General Maintenance
- Perform basic wired and wireless network maintenance;
- Configure and maintain printers, scanners and other peripherals;
- Maintain our Active Directory and Google Apps environment;
- Monitor software updates and antivirus to ensure computers are up to date and protected;
- Implement and enforce security policies and procedures;
- Maintain equipment inventory;
- Prepare end-of-life systems for donation or recycling;
- Monitor the use and ordering supplies and consumables as needed;
- Stay informed regarding the newest developments in computer hardware and software (through literature, conferences, workshops, seminars) and how these technologies may be beneficial to the school community.
The pay range for this position is $30 - $40 per hour. An individual’s placement within this range is based on work experience, education credentials, and cocurricular responsibilities.
To apply for this position, please submit a cover letter, resume, and contact information for two professional references to Careers@pingree.org.
Pingree School is proud to be an equal opportunity employer. Pingree does not discriminate against applicants or employees on the basis of race, sex, pregnancy or pregnancy-related condition, color, religion, national origin, age, ancestry, sexual orientation, disability, gender identity or expression, veteran or active military status, genetics, natural or protective hairstyle, or any other category protected by state, federal or local law.
Pay: $30.00 - $40.00 per hour
Expected hours: 35.0 – 40.0 per week
Education:
- Bachelor's (Required)
Ability to Commute:
- South Hamilton, MA 01982 (Required)
Work Location: In person
See All 45 IT Support Technician Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find IT Support Technician JobsIT Support Technician Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
IT Support Technician Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Automotive
What Massachusetts Employers Look For
The qualifications that appear most often in IT support technician jobs across Massachusetts.
- CompTIA A+ certification or equivalent industry credential required
- Hands-on experience supporting Windows 10/11 and Microsoft 365 environments
- Proven ability to diagnose and resolve hardware, software, and network issues
- Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy
- Strong communication skills for supporting end users in person and remotely
- Associate degree or bachelor's degree in information technology or related field preferred
IT Support Technician Jobs in Massachusetts: Frequently Asked Questions
How do you become a it support technician in Massachusetts?
Massachusetts does not require a state-issued license to work as an it support technician, so the path starts with foundational education and industry certification. Most employers expect at least a high school diploma plus CompTIA A+ certification, which validates core hardware and software troubleshooting skills. Community colleges like Bunker Hill and Middlesex offer IT certificate programs that align with employer expectations in the Boston metro and surrounding areas, giving candidates a practical credential recognized by local hiring managers.
Which companies hire it support technicians in Massachusetts?
Massachusetts it support technician roles are posted by Amazon, Gr8ttek, and Asbury Automotive and others right now, based on current listings on Migrate Mate as of September 2026. The state's dense concentration of healthcare systems, higher education institutions, and defense contractors creates unusually steady demand for IT support staff across both Greater Boston and Central Massachusetts.
Which Massachusetts cities have the most it support technician jobs?
Boston, Cambridge, and Worcester have the most it support technician openings in Massachusetts. Boston dominates because of its cluster of teaching hospitals, universities, and financial services firms, while Worcester draws hiring from UMass Memorial Health and regional insurers, and Cambridge is driven by biotech and research institutions that require on-site technical support for specialized lab and office environments.
Are there remote it support technician jobs in Massachusetts?
Yes, but they're less common than in purely desk-based roles because much of IT support requires hands-on hardware work and in-person end-user assistance. About 32% of it support technician openings tied to Massachusetts are remote or hybrid as of September 2026, with remote positions more likely to cover tier-one help desk and Microsoft 365 administration tasks that don't require physical presence on a campus or in a data center.
How can I get hired as a it support technician in Massachusetts with little or no experience?
The most realistic entry path is earning CompTIA A+ certification while applying for help desk associate or IT intern roles at Massachusetts healthcare systems, universities, or managed service providers. Organizations like Boston Children's Hospital, UMass system campuses, and regional MSPs in the Route 128 corridor regularly hire candidates with certifications and limited hands-on experience into tier-one positions. Moving laterally from an office coordinator or administrative role at a tech-heavy employer is another door that opens quickly when you can demonstrate self-taught troubleshooting ability.
Where can I find and apply to it support technician jobs in Massachusetts?
You can find and apply to it support technician jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Search for roles that match your experience level, preferred location, and work format, then apply directly to the ones that fit. No signup is required to see the listings.
See All 45 IT Support Technician Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find IT Support Technician Jobs