IT Support Technician Jobs in Michigan
IT Support Technician jobs in Michigan are consistently active, with strong demand concentrated in automotive manufacturing, healthcare systems, higher education, and state government IT departments across every experience level from help desk associate to senior systems support specialist. Detroit, Grand Rapids, and Lansing anchor most of the hiring, with well-known employers such as Ford Motor Company, Henry Ford Health, and Michigan State University maintaining substantial IT support workforces. The most sought-after specialties in Michigan listings include endpoint management, Microsoft 365 administration, and ServiceNow ticketing. See the openings below and apply to the ones that match your experience.
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Showing 5 of 43+ IT Support Technician jobs
*Hybrid - 2 days WFH, 3 days per week at the Connor Sports, Amasa, MI location.
The IT Support Specialist will take ownership of users’ concerns and see problems through to resolution. Research, diagnose, troubleshoot, identify solutions and provide prompt and accurate feedback to users with a proper recording of problem resolution steps in the company support platforms.
1. Primary participant in the delivery of high performing service support function, prioritizing and managing many open cases , making sure to meet company SLA standards.
2. Rapidly establish a good working relationship with all employees.
3. Install and configure computer hardware operating systems and applications.
4. Talk customers through a series of actions and supports, either face-to-face, over the telephone, or within the support platform, to help set up systems or resolve issues.
5. Troubleshoot system and network problems, diagnose and solve hardware or software faults in collaboration with other IT department team members.
6. Perform user onboarding creating user accounts, configuring IT equipment and participate to the employee orientation.
7. Perform user offboarding, disabling access as soon as possible, coordinating with HR team with equipment return and managing IT hardware second life.
8. In conjunction with the Supervisor, research, evaluate and recommend new hardware and software to support an expanding enterprise system infrastructure.
9. Document and maintain hardware and software standards.
10. Assist in maintaining accurate software and hardware inventory.
11. Maximize use of hardware and software by training users; interpreting instructions; answering questions.
12. Install software into production by properly and securely loading software into computer following specifications and requirements.
13. Place hardware into production by establishing connections into existing environment.
14. Contribute to team effort by accomplishing related tasks as needed.
15. Ensure Gerflor’s policies and procedures are understood and followed.
16. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams.
17. Travel up to 10% - regional office locations.
Requirements
- Associates Degree or equivalent education and experience in IT, or related discipline.
- 2 years of experience in an IT end-user support role.
- CompTIA A+ or Network+ Certification a plus.
- Clear understanding of Active Directory and basic Windows security.
- Strong knowledge of Microsoft Office 365 suite of tools (emphasis on Outlook) a plus.
- Understanding of concepts related to Public/Private Cloud infrastructures and VMware/vSphere.
- Basic knowledge of TCP/IP networking, including DNS, DHCP and VoIP.
- Understanding of Enterprise ERP systems (MS Dynamics NAV), access methods and basic troubleshooting.
- Effective written and verbal communication skills; ability to listen and ask relevant questions.
- Strong customer facing/customer service skills.
THIS IS A HYBRID OPPORTUNITY - Work 3 days from the Connor Sports, Amasa, MI office .
Base Salary Range: $58,000 - $70,000 annual
The base salary for this position may vary based on factors such as location, training, skills, and relevant experience.
This position may include additional compensation in the form of bonus, incentive, or commissions. Bonus or incentive programs are subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
In addition, our comprehensive benefits include:
- Medical, Dental & Vision benefits.
- Flexible Spending and Health Savings Accounts.
- Company paid Life Insurance, Short and Long-Term Disability.
- Voluntary benefits including Legal, Identity Theft, Supplemental Life, Critical Illness, Accident, and Pet Insurance Programs.
- 401k & Company provided match.
- Paid Time Off, Paid Holidays and Parental Leave.
- Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.
Gerflor USA creates and manufactures innovative, decorative and eco-responsible solutions for flooring and interior finishes. For more than 80 years in 100 countries, Gerflor continues to provide specialized resilient flooring solutions for designers,installers and facility managers who want on-trend, sustainable, and durable flooring products. From healthcare, retail, education,offices, sports and more Gerflor is the premier choice in flooring solutions. For more information, visit www.gerflorusa.com
Pay: From $58,000.00 per year
Application Question(s):
- What are your salary/wage requirements?
Ability to Commute:
- Amasa, MI (Required)
Work Location: Hybrid remote in Amasa, MI
*Hybrid - 2 days WFH, 3 days per week at the Connor Sports, Amasa, MI location.
The IT Support Specialist will take ownership of users’ concerns and see problems through to resolution. Research, diagnose, troubleshoot, identify solutions and provide prompt and accurate feedback to users with a proper recording of problem resolution steps in the company support platforms.
1. Primary participant in the delivery of high performing service support function, prioritizing and managing many open cases , making sure to meet company SLA standards.
2. Rapidly establish a good working relationship with all employees.
3. Install and configure computer hardware operating systems and applications.
4. Talk customers through a series of actions and supports, either face-to-face, over the telephone, or within the support platform, to help set up systems or resolve issues.
5. Troubleshoot system and network problems, diagnose and solve hardware or software faults in collaboration with other IT department team members.
6. Perform user onboarding creating user accounts, configuring IT equipment and participate to the employee orientation.
7. Perform user offboarding, disabling access as soon as possible, coordinating with HR team with equipment return and managing IT hardware second life.
8. In conjunction with the Supervisor, research, evaluate and recommend new hardware and software to support an expanding enterprise system infrastructure.
9. Document and maintain hardware and software standards.
10. Assist in maintaining accurate software and hardware inventory.
11. Maximize use of hardware and software by training users; interpreting instructions; answering questions.
12. Install software into production by properly and securely loading software into computer following specifications and requirements.
13. Place hardware into production by establishing connections into existing environment.
14. Contribute to team effort by accomplishing related tasks as needed.
15. Ensure Gerflor’s policies and procedures are understood and followed.
16. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams.
17. Travel up to 10% - regional office locations.
Requirements
- Associates Degree or equivalent education and experience in IT, or related discipline.
- 2 years of experience in an IT end-user support role.
- CompTIA A+ or Network+ Certification a plus.
- Clear understanding of Active Directory and basic Windows security.
- Strong knowledge of Microsoft Office 365 suite of tools (emphasis on Outlook) a plus.
- Understanding of concepts related to Public/Private Cloud infrastructures and VMware/vSphere.
- Basic knowledge of TCP/IP networking, including DNS, DHCP and VoIP.
- Understanding of Enterprise ERP systems (MS Dynamics NAV), access methods and basic troubleshooting.
- Effective written and verbal communication skills; ability to listen and ask relevant questions.
- Strong customer facing/customer service skills.
THIS IS A HYBRID OPPORTUNITY - Work 3 days from the Connor Sports, Amasa, MI office .
Base Salary Range: $58,000 - $70,000 annual
The base salary for this position may vary based on factors such as location, training, skills, and relevant experience.
This position may include additional compensation in the form of bonus, incentive, or commissions. Bonus or incentive programs are subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
In addition, our comprehensive benefits include:
- Medical, Dental & Vision benefits.
- Flexible Spending and Health Savings Accounts.
- Company paid Life Insurance, Short and Long-Term Disability.
- Voluntary benefits including Legal, Identity Theft, Supplemental Life, Critical Illness, Accident, and Pet Insurance Programs.
- 401k & Company provided match.
- Paid Time Off, Paid Holidays and Parental Leave.
- Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.
Gerflor USA creates and manufactures innovative, decorative and eco-responsible solutions for flooring and interior finishes. For more than 80 years in 100 countries, Gerflor continues to provide specialized resilient flooring solutions for designers,installers and facility managers who want on-trend, sustainable, and durable flooring products. From healthcare, retail, education,offices, sports and more Gerflor is the premier choice in flooring solutions. For more information, visit www.gerflorusa.com
Pay: From $58,000.00 per year
Application Question(s):
- What are your salary/wage requirements?
Ability to Commute:
- Amasa, MI (Required)
Work Location: Hybrid remote in Amasa, MI
See All 43 IT Support Technician Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find IT Support Technician JobsIT Support Technician Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
IT Support Technician Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Automotive
- Manufacturing
- Staffing & Recruiting
- Consulting & Professional Services
What Michigan Employers Look For
The qualifications that appear most often in IT support technician jobs across Michigan.
- CompTIA A+ certification or equivalent vendor-neutral IT credential required
- Experience supporting Windows 10/11 environments and Microsoft 365 applications
- Ability to troubleshoot hardware, software, and network connectivity issues independently
- Familiarity with help desk ticketing systems such as ServiceNow or Jira
- Strong written and verbal communication skills for end-user support interactions
- Associate degree or higher in information technology, computer science, or a related field
IT Support Technician Jobs in Michigan: Frequently Asked Questions
How do you become a it support technician in Michigan?
Michigan does not require a state-issued license to work as an it support technician, so the path runs through education and vendor-neutral certifications. Most Michigan employers expect at minimum a CompTIA A+ certification, which validates foundational hardware and software knowledge. An associate degree in information technology from a community college such as Washtenaw Community College or Macomb Community College strengthens your application. From there, entry-level help desk roles are the standard starting point.
Which companies hire it support technicians in Michigan?
Companies currently hiring it support technicians in Michigan include Applied Innovation, Jobot, and Conduent, per current listings on Migrate Mate as of November 2026. Michigan's concentration of large automotive, healthcare, and university employers means IT support demand remains steady across both corporate campuses and distributed field locations throughout the state.
Which Michigan cities have the most it support technician jobs?
Grand Rapids, Holland, and Southfield account for the greatest concentration of it support technician openings in Michigan. Detroit leads because of its density of automotive headquarters, large hospital systems, and corporate campuses, while Grand Rapids draws demand from its growing healthcare and manufacturing base, and Lansing's openings are driven heavily by state government agencies and Michigan State University.
Are there remote it support technician jobs in Michigan?
Yes, but they're rare. Much of IT support work requires physical presence to troubleshoot hardware, set up workstations, or assist users on-site. About 39% of it support technician openings tied to Michigan are remote or hybrid as of November 2026, reflecting the hands-on nature of most roles. The sub-roles most likely to offer remote flexibility are tier-one help desk and software support positions that operate entirely through remote desktop and ticketing tools.
How can I get hired as a it support technician in Michigan with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and applying to help desk associate or desktop support roles at Michigan's large institutional employers. Health systems like Corewell Health and university IT departments across the state regularly hire candidates without deep work history when they hold recognized certifications. Lateral entry from roles such as retail electronics sales or office administrative support is common. Building a home lab and documenting your troubleshooting process gives Michigan hiring managers something concrete to evaluate.
Where can I find and apply to it support technician jobs in Michigan?
You can find and apply to it support technician jobs in Michigan on Migrate Mate, which lists current openings from employers hiring across the state. Search for roles that match your experience level and location, then apply directly to the ones that fit. No signup is required to see the listings.
See All 43 IT Support Technician Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find IT Support Technician Jobs